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0 Votes

Ideas to improve weekly periodicals

Status: Tell Us More
by peace54637 on ‎08-26-2016 06:30 PM - last edited on ‎08-27-2016 04:39 PM by Social Media Specialist Social Media Specialist

You should use outsourced photo work to independent photographers all around America to integrate actual scenes into your photoshopped ads, they would rock a little more.  If you all already do this, then awesome!  Maybe include audio snippets of new music into integrated html+ ads to advertise cool new tunes as you browse the ads online or through an application on a computer or mobile device?

 
Take care,
Your friend and brother, 
Joshua {removed per forum guidelines}
Status: Tell Us More

I'm sure we already use contracted photographers for some of our advertisement photography. The audio snippets of new music is an interesting suggestion. Would anyone else like to see us do this? Make sure to vote for an idea if you like it.

0 Votes

I was disappointed when I learned recently that another Best Buy store has closed in my neighborhood (store previously located at Novi road, Michigan).
When thinking about possible paths for the company to differentiate itself and strive under the competition of "virtual" companies like Amazon I came up with this idea of launching a branch of BestBuy called UX that would offer 2 options:
Lease one of BestBuy's offices in a commercial building and use any item from your stock to experiment advanced technology. The company could offer for instance 1/2 day, weekend, week, or monthly UX packages.
Lease any BestBuy UX equipment for similar periods as described above to be used by the consumer somewhere else.
I say that because this could improve overall sales of the company through leasing rates and increased purchasing rates after enabling enhanced user experience. This could also help by positioning the company towards the "service" business and still leveraging what the company can do best today: a "brick-and-mortar" dream place that offers the best experience to consumers that are passionate about electronics. I wanted to share this idea because I really admire your company.
Status: Tell Us More

Thanks for the clarification on this idea. With the increased costs in space and inventory I highly doubt we would put this idea into place. Would anyone else like to see something like this at our stores?

0 Votes
I`m sure tons of customers would welcome MyBB with open arms to the Plenti points reward program. It allows points earned at one retailer to be redeemed at other retailers. Not a bad deal to be able to get customers from other retailers in your store with what amounts to some store credit accrued from a retailer that may not even sell the same items as BB. More incentive to buy at BB knowing the points can then be combined with existing points allowing for a more guilt free big ticket purchase like a tv/tablet/smartphone.
Status: Tell Us More

Thanks for the input, but if points earned from our My Best Buy program can be used to make purchases at other retailers it is doubtful we will participate in this program. With that said, I would like to hear what others think about this idea. Remember to vote for an idea if you like it.

Revive & Invest in Employee Expertise

Status: Acknowledged
by iDontH8it on ‎08-06-2015 08:51 AM - last edited on ‎08-06-2015 04:53 PM by Senior Social Media Specialist Senior Social Media Specialist

Back in 2006 (while in college), I worked at the Best Buy in Covington, LA as a "Wireless Sales Expert". Yep, Apple iPhones were just entering the mobile tech scene at the time. We had an amazing GM (Tom) who emphasized the importance of maintaining each employee's ongoing training, ensuring our specialized/ technical expertise within our respective departments. He inspired and encouraged us to learn as much as possible about our merchandise, the new market trends, and our competition. When our customers entered our doors, they came with high expectations... They chose to buy from the experts... From our store... Even if it meant spending a little more . They trusted us.

I love Best Buy but I don't see the employee expertise or the strong leadership like it once had. I think it's a mistake to commoditize yourselves like Walmart ...you'll lose. You'll lose the heart of your brand if you continue to sacrifice your employees' training and team building.
As a former employee and a BBY Elite member, I extend this feedback to your company because I believe in your company .... In your ability to revive the strength behind your brand recognition ...and your capability to invest in your greatest resource - your employees.

For what it's worth,

- Brittany {removed per forum guidelines}

Status: Acknowledged

Thanks for your thoughts on this. All our stores should still be making sure each of our sales associates are as knowledgeable as possible with the products they sell.

Best Buy is no longer found with the likes of Apple.com, GameStop.com, and TigerDirect.com in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. BestBuy.com was part of this for years, offering the common 5% incentive as Apple.com and GameStop.com still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

0 Votes

Please see the attached image. Best Buy has some killer deals on PC games for 99 cents. These are some great games! But when I put them in my cart, those shipping prices are outrageous for "clearance items" 

 

Perhaps there should be better pricing on value shipping. By the time I put both of those games in my cart I am paying $6 extra (for shipping) for two games that cost 99 cents. It's hardly a bargain. 

 

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Status: Acknowledged

Thanks for the feedback, and I get where you are coming from on this. Unfortunately our shipping charges are not based on the price of the item being purchased, but instead on how much it costs us to ship them via UPS.

0 Votes

Hello! I have an idea for you.
Do you sell televisions. You can play TV promo on these TVs. You can offer this service channels.
In return you can expect a discount for placing your advertising on these channels.
Movies can be transmitted with the channel at any point of sale via ftp.
Benefit: your customers will know that they will be able to see on TV. TV channels receive additional audience for their promo. You will be able to rely on barter your advertising on TV.

I have a lot of ideas. But I do not know much English. I live in Ukraine and use online translator. It is therefore not quite understand your terms.
Sincerely,
Stas.

Status: Acknowledged

Thanks for the suggestion. We truly do appreciate you taking the time to post this.

0 Votes

My last rant of the night (I promise). I've never really understood the point of the Microsoft Consultants program. On paper, we rant and rave about how it's to tell the Microsoft story and yada yada yada but it would seem to me like a majority of computer users ARE Microsoft users, so this should just be a general requirement of being hired / working in the computers department. In this regard, I've always felt as the Microsoft Consultant was a me-too kind of effort on Microsoft's part (to the Apple Expert program which makes more sense seeing as it's a specialized product that a lot of employees usually don't know about), but the latest changes to the Microsoft Consultant program are just absurd. Case in point: a customer was actually told that they could not be assisted because the only employee that was available to assist a customer was the Microsoft Consultant and he was told he cannot ring up non-Microsoft products.  Keep in mind, the store was slammed and this "MS Consultant" is literally standing there watch this poor lady wait with his hands in his pocket like "what do you expect me to do?" This is not the experience that Best Buy should be striving to create nor should they be letting this happen  in their stores. Whatever Microsoft is funding you is not worth the dissatisfaction and potential lost business and this should really be re-examined and re-considered expecially as you enter two of the busiest times of the year for Computing: Back to School and the Holidays. 

Status: Acknowledged

I hear where you are coming from, but we would still want Microsoft experts to assist our customers. I use Microsoft products on a daily basis, but put PowerPoint or Excel in front of me and I struggle.

0 Votes

A common issue that is occuring with the new student deals site, is that a student's school won't appear on the list and seeing as that is a required deal, this makes them ineligble for the savings. A few schools I have seen this with so far: Texas Southmost College, The Art Institute of San Antonio and Houston Baptist University.

 

There should be a backdoor process where if the school is not on the list, they can still go to the Sheer ID verification site and upload the requested documentation to qualify for the promotion; Otherwise, you risk walking these students to their local campus stores which are also offering student deals and promotions or the OEM's who have also been known to offer Back to School targeted offers to students.

Status: Tell Us More

This seems reasonable to me. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Fix IFTTT Integration

Status: Tell Us More
by gadgeteer on ‎06-21-2015 10:33 PM

I use IFTTT to monitor price changes on certain items that I'm looking to purchase and more recently something has changed on hte back end where it's generating an erorr "Couldn't verify with Best Buy." IFTTT has no way of contacting them to report issues like this but I figured they're probably using some sort of Best Buy API that may have undergone changes recently that is causing this error to occur. Best Buy's developers should partner with IFTTT to get this corrected because A LOT of people use this free service.

Status: Tell Us More

Is anyone else having this issue? Remember to vote for an idea if you like it.

(I hope I am posting this in the right place, I just found this forum via Google. I am not sure if there is an official channel for employee suggestions)

As a Geek Squad employee, I have to deal with countless frustrated clients who are unaware that Geek Squad protection plans on cell phones now require a service fee if they need to be replaced.  Most of the time this is because the plan was not properly explained, the client didn't listen closely enough to the plan details, or the client forgot about the fee.  Whenever I explain the service fee to a client, it results in an angry customer who feels ripped off, because they thought the monthly fee alone went toward the phone replacement.  A lot of the clients I have talked to feel like they were bait-and-switched by Best Buy.  Many have called 1-800 GEEK SQUAD to cancel their phone plans on the spot; I doubt they will ever purchase GSP again.

 

I think it would be great if Best Buy could somehow turn that replacement fee into an up-front deposit when they purchase the GSP plan (there would still be a monthly fee).  If the client does not have to replace their phone during the term of their plan, they would get the deposit back.  This would resolve any confusion about the plan, and should lead to a positive customer experience for phone replacements, with no more customers upset about not being aware of the plan terms.  Less angry customers = win

Status: Tell Us More

I am concerned that asking for a deposit at the time of purchase for a possible future replacement product will impact the customer perceived value of Geek Squad Protection (GSP) and dramatically increase its upfront cost. With that said, we are always looking for ways to improve GSP. Who else would like to see a change of this kind to the coverage?

 

Remember to vote for an idea if you like it!

I noticed in this weeks ad (6/14/15) that there are NO Playstation 4 exclusives and theres two XBOX One exclusives.  Why is that?  There shouldn't be exclusives for one console when you cannot evenly divide them up among consoles.  The two exclusives are Tomb Raider and Halo, with having two exlcusives, there should be more Playstation games to choose from or less XBOX games, in my opinion.  Best Buy shouldn't discriminate amongst the consoles and list a fair share for each, regardless of title exclusives.  So in this case, please add more Playstation games to the roster to supplement those that are exclusive to XBOX.  Hope other customers agree.

Status: Tell Us More

We partner with the various console manufacturers on exclusive offerings and, due to release timing or promotional calendars, the offers may not appear to be equally spread between platforms. With that said, who else would like to see exclusives balanced between consoles when promoted?

 

Remember to vote for an idea if you like it!

Expand 10% Back in Rewards Promotion

Status: Tell Us More
by gadgeteer on ‎05-31-2015 02:50 AM

I would like to start this rant by acknowledging that Best Buy does not have to offer a rewards program and I appreciate the fact that they do, but they have all but removed all of the value out of the rewards program over the years. Before MyBestBuy, you would receive 2% back for top spenders (this has now been reduced down to 1.25% back in rewards); 60-day returns and price matches (this has now been reduced to 45 days); and you had other perks like a free home theater consultation or calibration, online backup and even rewards members only event nights. Most of the latter have been discontinued or are non-existent. Yet the amount you have to spend to be in the top tier increased $1,000/year.

 

Best Buy could really add some value to the top tier of the rewards program by making the 10% back in rewards promotion an everyday promotion for Elite Plus members purchases totaling $599 and up on a My Best Buy credit card or 5% back for any other form of payment with non-credit rewards account.  In my experience working for Best Buy a few years ago, these kind of promotions would spark a lot of people to impulse buy and it also indirectly is a way for Best Buy to compete with places like the Army & Air Force Exchange where customers don't pay taxes (which is equivalent to a 8-9% savings in my state) or even Employee Purchase Programs offered thru various manufacturer's directly to certain employers. It also led to increased attachments because people will spend more if they know they're going to get more back in return (that's the whole value prompt in financing in the first place if you're just going to pay it off). 

 

Status: Tell Us More

We're always looking for new, better, and more exciting ways to reward our customers. Who else would like to see enhanced benefits such as these for My Best Buy Elite Plus members?

 

Remember to vote for an idea if you like it!

Military Discount

Status: Tell Us More
by CBSON on ‎05-28-2015 11:07 AM
Best Buy can really stand out in front of all retailers by offering military discounts at final checkout in store and online between 10-20%. (little to zero retails offer this. BBY would really be the ultimate leader with this support to our military (veterans, retired, active, reserve, and families) with solid verification ID/DD214.
Status: Tell Us More

This idea has been offered before and I can't imagine that anyone would disagree. I would like to hear from more customers and employees about this. 

 

Remember to vote for an idea if you like it.

0 Votes

A demo gaming station should be set up at atleast one TV in all Magnolia Home Theater stores. These would consist of Xboxes and Playstations and games that are particularly rich in graphics. While many home theater owners primarly watch sporting events and other programs/movies on their televisions, there is still a large consumer base that enjoys high end equipment to play video games. Customers would also want ther children to use their home theaters too, which presents another large reason to include gaming systems in Magnolia sections in Best Buy.

Status: Tell Us More

Would anyone else like to see us set up gaming displays in our Magnolia Home Theater stores? Make sure to vote for an idea if you like it.

0 Votes

Rethink Theft Strategy

Status: Acknowledged
by gadgeteer on ‎05-06-2015 12:04 PM
First, I want to reiterate that I've worked in retail for almost 15 years. Theft or shrink as Best Buy calls it, is a major issue on its own, but the way that a lot of retailers try to "combat" it introduces more problems than it solves:

For instance, in my local store, everything from cameras (even point and shoots) to basically anything Apple is basically little laminated paper tags that say to take the card to a cashier to get the item. Now it sounds simple on paper but recall that Best Buy restructured a year or so ago and the number of key holders in the store shrunk considerably. So now, something simple, like me wanting to pickup something like a Time Capsule (most recently) - something that should be a quick grab and go process has now gone from a 5 minute task to a 15-20 minute task. After multiple calls someone finally showed up, but in reality not everyone's going to wait 20 minutes to buy a $300 router/hard drive do the reality is you've taken one problem and "solved" it but introduced 3 new ones:
(1) the customer experience suffers. I make sure to fill out the surveys on my receipts and give feedback to the stores. But this means the store receives a lower customer satisfaction rate too.
(2) because of the extra complication, you may be negatively impacting sales on Apple devices. In other words, there were plenty of Netgear, ASUS and Cisco routers over $200 in cost and NONE had these same tags. Physical, actual product was available on the floor, so there's always the risk that I go with a cheaper, easier to buy item.
(3) Best Buy could be sending first-time customers (that would normally shop at an actual Apple Store or specialist store like Simply Mac near me) away as none of these stores punish me as a customer for problems that relate to them as a retailer.
Status: Acknowledged

I can promise you we are always working towards the best balance of caution and convenience when deciding how to sell our products.

Use a different email please

Status: Tell Us More
by Valued Contributor on ‎05-06-2015 08:00 AM

I just realized that the BestBuy email for marketing/advertisements in your email is the same email used for actual information such as, when your order is ready to be downloaded in your digital library, order confirmations, etc. 

 

I would like to suggest two different emails the reason for this is very significant. People are lazy and are going to sweep important emails unintentionally cause it's the same email. below is the email I am referring to.

 

BestBuyInfo@emailinfo.bestbuy.com

Status: Tell Us More

This could be purposeful given a customer that realizes this would need to check all emails from this address causing them to at least see our marketing/advertising emails. Would anyone else like to see us use different email addresses? Make sure you vote for an idea if you like it.

  • House of Innovations is a popular attraction at Disney World. Consumers are more and more interested in the latest and greatest gadgets.
  • The Internet of Things is becoming popular, and it's hard for consumers to find out what it is, or where it would fit in their lives. Yet it will be a massive category in the future. If people had guided tours of a model home in the store, it would make for a really neat experience and inform and educate consumers about new gadgets that would make their lives easier.
  • It would be so neat to show how the Nest Thermostat would automatically go to away mode after a user's car( using Automatic) leaves the garage, or how all the lights(using Philips Hue and SmartThings) would turn off after a family leaves. Most consumers are unaware of how to use these or how to set them up.
  • Showing how convenient it is to not get out of bed to turn off lights(just use a smartphone) or turn off a stove accidentally left on wirelessly would be an instant seller.
  • Showing how one could have an instant party with Sonos or Airport Express speakers would be awesome- many people are still unaware of this possibility.
  • The Geek Squad could be trained to become home automation consultants, and drive further sales too.
  • BB could create automation starter packages and showcase them in-store. Since BB is a retail store, they have the space to show function and give hands-on demos, something that online retailers can't do. 
Status: Tell Us More

I very much doubt that we would do this idea given the premium floor space is in our stores, but I would like to hear if others would like to see this as a reality. Make sure you vote for an idea if you like it.

0 Votes

Pre-Order Preference

Status: Tell Us More
by emtater on ‎04-08-2015 07:24 PM

I would like to suggest that Best Buy utilizes the same process they use for Black Friday throughout the year when ordering or pre-ordering hot items such as Amiibo.  I am an elite member.  I was unable to obtain the Best Buy Exclusive Amiibo Meta Knight.  Now people on ebay want to sell them for up to $100.  I would think Best Buy would want their loyal customers to purchase items from them instead of ebay.  

 

Who are these people selling them on ebay.  Are they elite members?  

 

If this process would be used to order hard to find new items, it would build a customer relations. I shop Best Buy first because I have the ability to purchase Black Friday items without all the drama.  I wish this process would be used pre-ordering or purchasing Amiibo.

 

Just may two cents. 

Status: Tell Us More

Are you asking us to ticket these types of items? How would that work on BestBuy.com? Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.

0 Votes

Target, Gamestop and ToysRus all have/are getting exclusive Amiibo`s but not BB and you have GCU? Package the sub with the figure to boost subs. http://www.vgchartz.com/article/253458/retailers-get-exclusive-amiibo-figures/

Status: Acknowledged

Best Buy does have an exclusive Amiibo figure Meta Knight. While it's currently sold out keep an eye on BestBuy.com as it's possible we will have more available in the future.

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