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Advertise IdeaX/Forums more!

Status: Tell Us More
by on ‎07-23-2013 03:15 PM

Maybe it's just me but the IdeaX/forums section is like NEVER advertised. I've been a BestBuy silver member for two years running and I am just now even finding out about this place. I am one of these type of people who believe a company can only expand/grow by the feedback that is provided to them. I think that the forums/IdeaX should be advertised more so. This could also benefit BestBuy in the "customer service" area as then it would show that BestBuy is actually listening/taking the time to pass the feedback onwards. 

 

I know I have heard several people in the past say that Best Buy has bad customer service ( personally they have been excellent...) but I feel like BestBuy should take that extra mile step.

Status: Tell Us More
Does anyone else feel like we could do a better job of making people aware of this forum, and particularly IdeaX? What would be some specific ways we could do this? Remember to vote for an idea if you like it.
Sounds crazy at first but this is exactly the type of promotion that can be used to sway people into paying full price. In a weekly ad promote this offer to further boost GCU subs. You just completed 2 non ad 50% off GCU subs offers but this promo could actually turn out better for you since some will pick a free game valued less than $60.

Timing would be everything with this promo as you have to ways to attack, either offer this when a big seller is releasing to ensure the heaviest foot traffic possible or during a week when alot of titles have recently come out. The 2nd option would allow the customer to see the benefit in making BB their primary game retailer while getting their primary game free & 2-3 more discounted. You may also see an influx in trades as people would use the credit(10% bonus) to reduce the cost of the sub, so in 1 trip to the store they`ll experience 90% of what makes GCU elite.
Status: Tell Us More
I'm not sure if giving away a free game is where we want to go with this, but I would love to hear from others on this. Remember to vote for an idea if you like it.
It`s kinda late in the game but definitely worth a shot as Titanfall is considered to be a true "system seller". There`s no way to get this in promo in the weekly ad which sucks but good news travels fast. And there`s probably no chance to get a $50, $75 or $100 giftcard offered on the console either but the 3X-5X RZ pts booster would be equal or better to a giftcard offer. And quite frankly it would become the BEST MSRP day 1 deal period.

Being able to fully sell thru your stock of $500 consoles along with a high attach rate for warranties should really boost BB`s bottom line.

Status: Acknowledged
It's very doubtful at this late date we would be able to change any promotional offers for this title's release.

Hello,

 

I noticed, checking the open box inventory online for local area stores, there are a TON of open items on hand in the area.  Why not create value and have an Elite/Elite Plus My Best Buy event focused on ridding stores of open items.  You could generate coupons offering an additional discount of 10%, 15% and 20% off based on product category (i.e. on tablets, since they're lower cost 10% and maybe move computers under $999 to 15% and over $999 to 20%, etc.).  Or TVs based on size for instance.  You could also offer bonus poins on clearance items versus marking them down, since they are not opened - i.e. Up to 5X the points depending on how end-of-life items are based on performance code. 

 

In hind site this creates a mutually-beneficial relationship for both Best Buy and its customers.  For Best Buy, you rid yourselves of an ever-growing amound of open items.  For customers you're creating more value and awareness around the My Best Buy program and because it's customers that are already spending more in your stores so you know they'll buy in volume, effectively reducing inventory, and you know there's a really good chance they'll buy protection plans so you'll recoupe some of the margins on items too.  

 

Just a suggestion.

Status: Tell Us More
There's has been other ideas over the years around how to move more open-box product out our doors, and this idea sounds decent to me. In the end I guess it will come down to whether any losses on these sales are made up somewhere else. Any other thoughts on this idea? Remember to vote for an idea if you like it.

It is well established that each year, the level of former Silver, now Elite (+) tiers is recalculated in February based on total purchases Jan1 through Dec 31 in the prior year. It makes sense for February as it allows for the return adjustments which would be competed by Feb 28th. That doesn't need to be addresses.

 

What needs to be addressed - and a simple solution - is the practice of resetting the accounts to $0 on Jan 1 to begin meeting the $3500 (or $1500) during 2014. Any excess beyond the $2500 (former Silver level and retained for this year's accounting) in 2013 is lost. What is lost is an issue!

 

REAL WORLD EXAMPLES of the effect of Best Buy's current policy. The issue became apparent to me with 2012 purchases totaling a little over $2800 of the $2500 required. Jan 1, my account reset to $0, effectly losing the $300 difference. This year, I have already met the $2500 required for 2013, so why should I buy anything during the Christmas when it is only going to be reset to $0 on Jan 1 with the new $3500 requirement in 2014. Worse, since in the return window, I am grappling with purchasing a $2000 MacBook Pro Retina, use it for up to 45 days, retuning in January only to re-purchase so the $2000 counts in 2014. That is just too big a hit to take in 2013 only to see it evaporate. Gaming the system...perhaps, but don't use that as a blinding excuse. In reality, it is applying a solution to the problem created by Best Buy's own policy.

 

SOLUTION: It is real simple. Take the amount required to requalify, $2500 this year ($3500 or $1500) next year and subtract it from the purchased amount. The excess carries over and creates a postive sense among your customer base that they are not losing anything. Additionally, as I saw other posts about "meeting goals in hard times" people won't suffer in the off year with the carryover as they are trying to reach a financially unattainable goal. In the meantime, you still have them as a group to market too for impulsive buying, or keeping you in the forefront with scheduled buying like replacing a cell phone when contract expires.

Status: Tell Us More
I hear where you are coming from on this. Would any other My Best Buy members like to see this? Remember to vote for an idea if you like it.

I started at BBY a little over a month ago in Gaming / Lifestyles. I feel we really need to step up on our gaming department. Maybe a little larger space, more advertising on our trade-in program and better price matching options. I'm really not looking forward to how we are going to squeeze PS4 and Xbox One into what space we have now.

We really need to get the word on the trade-in program out. I honestly never knew we had a trade-in program.

I feel gaming should be able to have more price matching options. Yes, some sites / stores that we already price match sell video games, but if we really want to bring in more customers, we need to price match Gamestop's accessories and used games  prices. As has been said before, when you think of video games, BBY is not the first place that pops in someone's head, but we can change that! The biggest factor would be price match! We could even compete with Target's and Toys R Us's Buy 2 Get 1 free deals.

Any opinions, additions and/or amendments?

Status: Tell Us More
With the sheer physical size of some of the items we sell floor space in a store is always at a premium. Would anyone else like to see us expand how much space is allotted to Gaming in our stores? I do find the idea of us matching lower prices on used game interesting. What do other users think of this? Remember to vote for an idea if you like it.

New Technology

Status: Tell Us More
by on ‎06-04-2014 05:44 PM

I was once told that people came to Best Buy to find out about the Newest and Greatest gadgets. When I walk into a Best Buy store I walk into pretty much every other store. Best Buy has a chance right now to get back to their roots somewhat inexpensively by adding a tab to the Best Buy website that is dedicated to What's New. Whether its new tech or just new product with bigger and better features. Use this area to give those curious buyers an idea of what these new prodcuts can do for them. Lets get a Blue Shirt in every home with access to the internet!

 

Status: Tell Us More
I could see the potential value in this idea. Would anyone else like to see this tab added to BestBuy.com? Remember to vote for an idea if you like it.

Location of commercial : the actual super bowl game at the very beginning of half time just before the half time show is about to start . All of the sudden the TV's and jumbo trons in the whole stadium go hay wire with static and distortion and the PA. System starts to get feedback  and distortion as well Then all of the sudden a geeksquad car drives out to the 50 yard line and the geeksquad agent gets out  of his car and talks too the ref. As he points to the scrabbled TV picture.(the audience can here their conversation). Then the agent pulls out his tablet/PC. Touches the screen a few times and all of the sudden the TV's and jumbo trons are now fixed along with the audio feedback and all the jumbo tons all show a geeksquad logo and then they play a best buy commercial on all of the screens. Then the agent shakes the refs hand and gets back in his car and drives off the field.

 

 

Status: Acknowledged
Thanks for the idea.

It has been made clear that Best Buy wishes to expand the Geek Squad name to be more globally recognized and to utilize the brand for increased profits.

 

I believe Best Buy/Geek Squad is missing out on an opportunity to get into the competitive gaming scene. Riot Games, the creators of League of Legends is pioneering the world of competitive gaming and legitimizing it as a real sport. The United States government already recognizes it as a legitimate sport, providing travel visas for professional players.

 

Best Buy/Geek Squad should invest in sponsoring a professional team and/or creating an official Geek Sqaud team to put the face of Geek Squad in the competitive gaming scene. Not only would this give an incredible boost for advertisement and marketing but Geek Squad would have the potential to developer their own brand of PC Gaming gear to be sold.

 

In case you aren't aware of what League of Legends is, you can visit their official site at http://leagueoflegends.com/ and you can visit the League of Legends professional gaming site at http://lolesports.com.

 

Just to give you an idea of how big the competitive scene is for gaming, League of Legends sold out the Staples Center in California for the World Championships with a prize pool of over 1 million dollars. With thousands viewing the event live and hundreds of thousands viewing it via online streaming at lolesports.com.

 

 

If any company higherup wishes to discuss this further in a serious matter, I encourage you to email me back.

 

 

Thanks for your time.

 

 

-Jeff

Status: Tell Us More

Intriguing suggestion. Would anyone else like to see us sponsor a competitive gaming team? Why Geek Squad instead of Best Buy? Remember to vote for an idea if you like it.

Gaming Developer Live Chats

Status: We Did It!
by on ‎12-14-2011 11:32 AM

 

 

Over the past several years, Best Buy occasionally hosts live chats on the Best Buy Community with gaming developers from games such as World of Warcraft, Modern Warfare, Star Wars: The Old Republic and other popular games.  This live chats and the transcripts that are posted on the Best Buy Community following the chats are a great opportunity for gamers to connect with gaming developers.  I think it would be a great idea if Best Buy hosted more live chats for gaming and other product categories.

 


Status: We Did It!

Thanks to great work with our entertainment partners, over the past few months we have hosted more live chats.  We have featured gaming developers from some of the hottest games including Prototype II and Diablo III.  We hosted a live chat with Yvette Nicole Brown, star of NBC’s television show “Community,” which offered a fun perspective for the show’s passionate fans during the season finale.  Just last month, rocker Nikki Sixx from Motley Crue connected with his fans through a Best Buy live chat.  Each event brings thousands of fans to together for an exclusive interaction with an expert or celebrity and then produces a transcript that fans continue to read on Best Buy Unboxed.  We are dramatically enhancing and differentiating our customer experience with this unique offering.  I look forward to more to come!

Mailer Coupons

Status: Tell Us More
by on ‎05-14-2013 02:47 PM
I remember getting coupons in the mail every so often from best buy. What happened to those coupons? They were awesome and helpful in everyday as there was always something to buy whether it be an every day item or specialty item. Can best buy bring back the mailer coupons? Even if its only for silver members?
Status: Tell Us More
Not sure if we would ever bring these back or not, but I would like to hear from other customers on this. Remember to vote for an idea if you like it.

Here is yet another collectors edition that needs to be on Bestbuy.com for pre-order.  I know I want this along with many other customers.  I hope this comes through as a pre-order sooner rather than later!

Status: Tell Us More

Would anyone else like to see us allow pre-orders for this collector's edition? Make sure you vote for an idea if you like it.

Would be nice to be able to scan the receipt bar code instead of filling out the group numbers.

Status: Tell Us More
I assume the scanning would be done with a smartphone app? Seems reasonable to me. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Pitch-In Facebook Integration

Status: Acknowledged
by on ‎02-19-2013 01:43 PM

I just had a quick suggestion.  Now that you have a Reward Zone Facebook app, you should integrate your Pitch-In program with it.  That way, when your birthday or other special occasion rolls around, people can send funds to your Pitch-In card via Facebook.  Facebook supplies information, like your birthday and when you change your relationship status, etc.  

Anyway, just trying to help.

Status: Acknowledged
Pitch-In no longer exists Thanks for the idea.
At E3 2011, BestBuy was the talk of the show now 4 years later with Gamer`s Club Unlocked(GCU) even stronger and improved it`s time to make headlines again. "Showcase" GCU from the ground up 20% off pricing, $10 certs, $10 giftcards, highest trade in value and hopefully some newer upgrades/perks/promos. With all the promos dedicated to increasing the total GCU install base I`d have to assume GCU has many more members now than 3 years ago. It would be nice to see this information "showcased" as well in the same way Gamestop does. You may actually have more free, paid or both GCU customers than they have free/paid PUR members. If that`s the case it`s majpr news that needs to be shared PUBLICALLY look at how good positive P.R. has benefitted Sony`s PS4 and hurt MS Xbox 1.

Build an ad campain around the financial struggles of the "average" gamer then show how GCU`s 20% off combined with high trade in values in a "play n trade" fashion allows gamers to buy lots of games on budget. Show how much better GCU is compared to just trading into Target/Walmart and expose how GS attempts to match the $10 certs/giftcards with only DLC. Don`t forget to boast your more frequent used game B2G1, better Nintendo used game prices(MAJOR), welcome kit coupons(hopefully upgraded since it`s 7 months away) and always 100% perfect refurb game quality.

You`ve already established a huge base of GCU fans who have been behind you from the start, now you continue to build on the good things and advertise them effectively. The stronger the club the better the deals. Also, have some sales/promos during E3 2015 month plus geared up plently of amazing pre-order offers for the big wave of newer games announced http://www.technologytell.com/gaming/73336/E3-2011-Best-Buy-announces-big-changes-for-gamers-at-stor...

Status: Tell Us More

What do others think about this idea? Would other customers like to see us have a bigger presence at 2015 E3? Make sure you vote for an idea if you like it.

Enter the Geek Zone

Status: Acknowledged
by on ‎10-31-2012 10:35 AM

For anyone over the age of 40, they remember the days when Radio Shack was nothing more than an electronics hardware store... every wire, resistor, connector known to mankind.  As history has shown of course, you can't sell only those things and expect to survive.  So, instead there are now a fraction of the number of Radio Shacks as there once were.

On the flip side, there are many more Best Buys out there, yet there is still a shortage of retail DIY electronics hardware.

There just is no place to reliably go close by to purchase cables, connectors, adapters, screws, fans, heatsinks, memory, cards, tools, the list goes on.  When you need these things, chances are you need it now for a project you're in the middle of.  These are not things you want to have to order online. This is no different than being in the middle of that home remodel project and having to head down to Home Depot.

Enter the Geek Zone.  The part of the store now renamed that incorporates both the Geek Squad support desk and new retail floor space for the items mentioned above. Geek staff would be the sales staff in the Zone.

Status: Acknowledged
Thanks for the input on this idea.

In-store Entertainment

Status: Acknowledged
by on ‎10-25-2012 02:24 PM

Face it, we live in the age of entertainment.  Everyone wants to be entertained; just look at the percentage of americans that get their news from The Daily Show.  However, when I walk into my local BB store, it might as well be a warehouse.  How about a BB branded entertainment channel on a large screen in the store...and streaming on the web site?  I also liked the Coffee idea.  More time in the store equates to more browsing, more interest, and more sales.  Why should I go to a BB store instead of a web site?  Because it's FUN.  Get more FUN into the stores.

Status: Acknowledged
Thanks for the input on this idea.

Revive & Invest in Employee Expertise

Status: Acknowledged
by on ‎08-06-2015 08:51 AM - last edited on ‎08-06-2015 04:53 PM by Senior Social Media Specialist Senior Social Media Specialist

Back in 2006 (while in college), I worked at the Best Buy in Covington, LA as a "Wireless Sales Expert". Yep, Apple iPhones were just entering the mobile tech scene at the time. We had an amazing GM (Tom) who emphasized the importance of maintaining each employee's ongoing training, ensuring our specialized/ technical expertise within our respective departments. He inspired and encouraged us to learn as much as possible about our merchandise, the new market trends, and our competition. When our customers entered our doors, they came with high expectations... They chose to buy from the experts... From our store... Even if it meant spending a little more . They trusted us.

I love Best Buy but I don't see the employee expertise or the strong leadership like it once had. I think it's a mistake to commoditize yourselves like Walmart ...you'll lose. You'll lose the heart of your brand if you continue to sacrifice your employees' training and team building.
As a former employee and a BBY Elite member, I extend this feedback to your company because I believe in your company .... In your ability to revive the strength behind your brand recognition ...and your capability to invest in your greatest resource - your employees.

For what it's worth,

- Brittany {removed per forum guidelines}

Status: Acknowledged

Thanks for your thoughts on this. All our stores should still be making sure each of our sales associates are as knowledgeable as possible with the products they sell.

Regarding Sony Ipod/Ipad Docking Speaker 200i 

 

I shop at COSCO and bought over 7 large screen TV's over the past few years.  Their return policy is legendary, and as a result I've bought without worry, and it seems everyone else has as well, as the store is always busy with people loading up.  Stock is thru the roof.  They also put a lot of thought into every product that they stock the store with.  A good example is the Sony 300i speaker docking station for the ipad/ipod which I was able to buy at Best Buy for $214.  My family members heard it, loved it and I went back to buy 3 or four more, and found it was sold out as a discontinued model.

 

Best Buy had moved on to the newer version which had a different jack no longer compatible with the older ipad/ipod, and millions of consumers still own those ipads, ipods.  As I personally owned 2 ipads and 3 ipods with the older style jack, I found it incredulous that Best Buy would do something so stupid to discontinue a model that was easily selling out at each store, and replacing it with one that wouldn't be in demand until, lots and lots of the new ipads and ipod would have been sold, ie in about 3 years.  Stupid, stupid, stupid, I thought, and I own 4800 shares of Best Buy, as well as shares of Cosco.  Fortunately for me, I went to Cosco and found the Sony 200i speaker docking station for $150, and ended up buying four of em, and felt comfortable knowing I could return them anytime if I had got too many, not that I would need to as each family member loves it.  Funny that Cosco would stock the cheaper version, Sony 200i, which was essentially the same as the 300i without the tuner, which sounds just as good, and cheaper..  Clearly, COSTO put some thought into what it put on the shelf, and continues to put in their limited twice the size of Best Buy BOX.

 

It's not the big box concept, Cosco is HUGE!!!.   It's the thought put in by competent management, excellent customer service, and part ownership by everyone in the company that make Cosco a success.  Best Buy would do well to go shopping at Cosco, and learn something.  It's like American Airlines taking some pointers from Southwest.

Status: Acknowledged
I can promise you we are constantly working to serve our customers in the best possible way, and we take cues from our competitors when appropriate. Thanks for sharing this.

It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store.  Here's some reasons why this would be beneficial:

 

(1) Increases store sell-thru:  it's probably not good for a store to sit on a bunch of open items.  When I check my local store's open item page they show they currently have 251 open items.  Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home.  With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them.  Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).  

 

(2) Increases customer satisfaction: Online accuracy is sketch;  I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it). 

 

(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale.  Allowing online purchases Best Buy could have a system that auto-updated prices.  This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores.  For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.

 

(4) Demand generation: Best Buy could use open boxes as a demand generation engine.  I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online.  With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy.  If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.

 

Status: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

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