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A major existing flaw with GCU is that not enough people are aware of it & it's full benefits. Putting more emphasis on it in the weekly ads gives you 53+ times a year to promote it & what's currently available for members. A program vs program comparison would also be helpful since Walmart has now joined in the fun with trade ins. I'm assuming this ad space would have some value to advertisers as well so this may help to cover the additional cost. If GCU is your premium service then showcase it in a deserving way.
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I do know that ad space comes at a premium, but I would love to hear from others on this. Remember to vote for an idea if you like it.

Is there anyway that EA Sports UFC can be added to the pre-order list for the $10 certificate? After Watch Dogs, I really believe that's one of the next popular titles upcoming. I know for me personally, this would guarantee that I would be picking up the title from Best Buy on release day. Thanks.


(Sorry, I had posted this in the wrong section earlier.)

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Would anyone else like to see this title added to this promotion? Remember to vote for an idea if you like it.

I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it.  This could implemented in a few different ways:


(1) Offer a coupon for an extra 5% off ink and toner for recycling.  This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.


(2) Offer 250 points for each toner or 50 points for each ink cartridge.  This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model.  At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.  


Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.



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I really like this idea, and I can see both versions working. Would anyone else like to see us implement this idea? Make sure you vote for an idea if you like it.

I went to pre-order the Borderlands: Handsome Jack Collectors edition and was sold out.  can notifications be sent out in the future for customers that subscribe to a specific game or product?  i think this may reduce the amount of unhappy customers who weren't able to pre-order that particular product.  is there any chance as well to boost availability to elite plus members or an early pre-order event??  hope other elite plus members chime in on this idea!

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Who else would like to see this as a reality? Make sure you vote for an idea if you like it.

Gaming store?

Status: Acknowledged
by on ‎07-29-2012 02:06 AM - last edited on ‎07-30-2012 02:51 PM by Senior Social Media Specialist Senior Social Media Specialist

As an employee I find that most gamers prefer the "gaming shop" such as how GameStop is arranged compared to Bestbuy gaming. Any opinions on that topic? I would like to see Bestbuy gaming stores pop up.

Status: Acknowledged
Thanks for this idea.

Coffee shop in store

Status: Acknowledged
by on ‎09-26-2012 02:26 PM

Lease out a small space inside the store, maybe only big box stores or maybe all, and call the coffe shop Best Joe. With our customer base a lot of people would probably enjoy the ease of access to decent coffee, especially during long consultations, complex sales, or Geek Squad service times. At my store we have a Panara Bread and a Starbucks withing a 2 minuet walk of the front door and customer constantly come in and out with their products.

Status: Acknowledged
Thanks for all the input on this idea.

While the name should probably be something less of a rip-off of Xbox the idea is similar in a way. Think achievements on Xbox 360, in that a reward is given for accomplishing a certain task. This could even be a largely holiday based promotion; though year round would be better in my opinion. 


The range is pretty grand on what these "accomplishments" could be. Some ideas: Make 10 purchases (say over $10) in a month and get 500 bonus points. Spend $500 in one month and get 1000 bonus points, reach “Elite Plus Status” and receive 1500 bonus points, etc. Some easy low fruit as well to get people started like, "Share to Facebook" type stuff for 25 points or 50 points, “check in” to a store on the Best Buy app for the first time and get 50 points, first “In Store Pick Up” order for 30 points, etc.  Kind of like how Best Buy gives points for a certain amount of product reviews per year.  My Best Buy bonus points that are often related to, but not directly the result of a specific purchase. They don’t have to be all points either. For example, maybe buy 5 games and get a 10% off coupon for a single video game purchase that would work with sale prices or the GCU discount. Another idea, spend over $300 in a single purchase get coupon for 5X points on a single purchase. Achievements could even occasionally be product based, similar to current offers like "500 bonus points when you buy Beats." So on, as the options are pretty much endless.


Basically, little (to maybe even some big) bonus achievements built into My Best Buy's current system that customers can "unlock" for extra rewards.

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I can honestly say I like this idea. Does anyone else have anything to add? Remember to vote for an idea if you like it.

Allow customers to create birthday wishlists and when their brthday month comes send them a standard set of promo coupons good for the month. And special email offers that can be used on items from their wishlist. A "hint" pack of offers should also be sent that way the birthday boy/girl can give it to someone who will buy them the item off their wishlist.

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I like this, and would like to hear if others do to. Remember to vote for an idea if you like it.

Gift Bags

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by on ‎12-19-2013 09:43 PM

I was at the store on Atlantic Blvd in Jacksonville, FL looking for a gift bag for my purchase, but I did not find one, so I just gave the gift in the blue plastic bag it was placed in by the cashier. I asked the store workers about gift bags and one searched for me, but determined that there weren't any gift bags sold by Best Buy, but said that a gift bag was a great idea. I think that Best Buy should partner with a greeting card company, or allow a vendor to set up shot in their stores so gift giving can become more touching with gift cards and gift bags. 

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As a last minute shopper myself I can of course see the value in this. I would love to see if other customers would like to see this. Remember to vote for an idea if you like it.

The Blueprint Lounge is a web application design center where customers can configure their ideal spaces using the existing Best Buy products. This idea is similar to the IKEA’s planner with the focus on Best Buy. The customer will have the experience of building their dream living room, home theater and even kitchen. For Best Buy, interactive information bubbles will inform the customer about GSP options, tech support, financing options and installation information.


Once the customer has completed their design they can save it on their personal systems, print or even email it. They will also have the option to share with friends using social media such as Tweeter, Facebook, Instagram and Pin-it.


The idea will help driver internet traffic to Best Buy’s websites while promoting Best Buy’s products and services all the while creating a greater experience for the customer to interact with the best Buy virtually.

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I really like this idea! Would anyone else like to see this become a reality? Remember to vote for an idea if you like it.

It can be frustrating for customers to hear about promos that they would be eligible for but were unable to get in on because the promo wasn't well promoted enough.


The reg. RZ coupons packs are only sent out to "some select" RZ customers why not all of them? For the # that goes unused there would surely be several customers that didn't get them that would now make s purchase because of the coupon.

Same goes for the RZ silver coupon packs which only "some select" silver members get again why not all of them. Especially since them having earned silver status one way or another generally means they're a loyal BB shopper.


I've even noticed that some stores regular have "thank you" or "appreciation" coupons that other BB stores rarely/never have. Why does one store appreciate or feel the need to thank their customers but not all of the stores?


This is a GCU specific coupon request...since there will always be games left off the $20 pre-order promo list can there be some new coupons geared towards customers who get more diverse games that maybe niche or overlooked but with the right promo BB would be the place to pre-order it at. A universal $15 GC or 750 RZ pts coupon would suffice that can be used on any title & it could be included in the GCU welcome kit(which should be avail. in-stores).


Status: Acknowledged
Thanks for the input on this idea.

I read in your ads that you say you can upgrade to "X" amount of ram and a bigger hard drive for a little more money. That is fine. But it seems more of an upsell then to customize a computer.


But some customers who may walk into your store may be intimidated by prices and or specs. At least group your desktops into sections, one for Gaming, One for Basics , One section for business use , etc.


And Insignia , by entering into the PC monitor market, lets hope you can expand this to entry level desktops and deliver even more value on the solid brand you already have in the store.

Status: Acknowledged
Thanks for all the input on this idea.


This commercial will include the well know actor Charlie sheen And will attack Just Because Best Buy Has too Show The World Who Is Boss..  And We are not Scared Of Any One..


Commercial will start out like the End of two & a half men with Charlie in a coffee open casket.


The coffee will have a giant best buy logo on it. All of the people in the funeral home will be bby employees dressed all in black with the men wearing yellow bby ties And the women  yellow flower on their dresses  And Charlie will have a black suit on with a yellow bby tie also.


While an employee is giving their respects over the coffee all of the sudden Charlie will jump up out of the coffee A woman screams  And Charlie says " So you all thought I was Dead didn't you ! "  Then he will run out of the funeral home And outside will be the best buy race car Charlie will jump threw the window of the car And peel off.. The owner of the race car. Matt Kenseth will run after the car with is hands in the air yelling "Stop that's not your car ! " Then he will say " I don't believe Charlie sheen just stole my car" - Well that's the last time I leave my keys in my car" . Next scene is Charlie driving threw the the city And cops are chasing him passed a bby store. And the cops are setting up a road block ahead the road block consists of hundreds of Amazon boxes that Charlie just drives right threw in a dramatic fashion. Then he happens to see traffic ahead And he drives up a parked flat bed toe truck in the angle of a ramp And the car fly's threw the air into a giant Amazon billboard.




Then the car lands on a race car track during a race And he is driving next too a Amazon race car And dives pass the checkered flag just passed the Amazon car And their is a close up of Charlie And he says is famous line " WINNING" .. End of commercial. Or so you think ..


Next scene Charlie is sneaking around near a Amazon helicopter in the middle of the race track that is about to take off Charlie is putting yellow bby labeled grenades pulling the pins out And putting them under the helicopter's rail. Then Charlie runs away And the helicopter starts to take off And it EXPLODES!!  Now That's the real End of the commercial..

Status: Acknowledged
Thanks for the video suggestion.

"Best Buy Advertising "should put product and service placement in one of the most popular Shows on TV. ( The Big Bang Theory ) Since the show is about Geeks and Technology & from what I have read the people who watch the show are interested in both electronics &  computers plus Hott Blonds LOL.  Hundreds of Company have been placing product and services in shows and movies for years so I believe this incredibly popular show would be a great too advertise our  Geek Squad Brand. Possible suggestion  would be that we could even have one the shows characters get a part time job as a Geeksquad agent or have the Female character Penny Date a Geeksquad Agent or something funny like that .

Status: Acknowledged
Thanks for the idea.

Let's incent customers to share thier ideas, vote and comment by offering them RZ points! We know that points  increases loyalty and engagement and provides an element of gamification which people love.  I read a comment on a "we did it" idea that someone had over 4,000+ posts, read over 68,000 messages which is awesome! How many other voices are out there waiting to be heard but just need a "wifm" to engage. 

Status: Acknowledged
Just wanted to say thanks for the feedback on this one. I think the real challenge would be to protect against members that merely post to get points and not to actually add value.

Military Discount

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by on ‎05-28-2015 11:07 AM
Best Buy can really stand out in front of all retailers by offering military discounts at final checkout in store and online between 10-20%. (little to zero retails offer this. BBY would really be the ultimate leader with this support to our military (veterans, retired, active, reserve, and families) with solid verification ID/DD214.
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This idea has been offered before and I can't imagine that anyone would disagree. I would like to hear from more customers and employees about this. 


Remember to vote for an idea if you like it.

I know it sounds silly but think about it - a lot of the ideas and frustrations people express in these forums and what not, could easily be discovered if you just went in and talked with your employees and customers.  


PLUS it gives Best Buy positive publicity. 


Just a thought. 

Status: Acknowledged
Thanks for the suggestion.

iPad optimized app

Status: Acknowledged
by on ‎03-21-2012 08:24 PM
I am shocked that our iOS app is not optimized for the iPad. This should be a number one priority for us as multi channel sales become a larger part of the business. High resolution product pictures and even employee presented educational videos would be extremely useful. The interface could also be updated for iPads to allow a lot more comparison and presentation of information. Considering how many iPads we sell, we really should be taking advantage of the opportunity to grow our brand and further connect with our customers.
Status: Acknowledged
Thanks for the idea
This should actually become a staple perk of Gamer`s Club Unlocked(GCU) going forward where gamers can trade their current gen version of a title into a nex gen counterpart. GTA V has been an epic selling title with over 33 million copies sold so being able to secure a larger % of the next gen sales will also be huge for BB. You`ve already done well by offering $10 credit for pre-ordering the next gen version but in order to secure the customers who already have the current gen you`re gonna need more otherwise they`ll just wait for a sale price. Piggybacking a trade in promo directly designed to get the current gen trade in & next gen $10 pre-order will be the best deal going meaning BB will see a huge influx of trades, $10 pre-orders & even GCU subs. Work the marketing out to get GCU in the actual marketing materials which combined with GTA V hype will propel interest in the program. A commercial campain along the lines of what Walmart currently does should do wonders.

Status: Acknowledged
Thanks for the suggestion. We already provide a customer the option to trade-in their old games for Best Buy gift cards.

Perception can be reality and when a program like GCU goes thru so many extreme changes with little to no warning or stated rhyme or reason it makes existing customers nervous/panic. As far back as I can remember BB has had the best gaming program/deals but rarely if ever promoted the details of it`s success. Meanwhile your competition consistantly brags about the stats/sales like in this link. They also confirm with mostly complete #`s how many total members(not always broken down as paid and free) they have. How many GCU members are there? What`s the breakdown between free members and paid members? The general thought is that with the perm price drop from $120 to $30(back to the pre-GCU pricing) in basically 1 yr time that something failed thus the price drop to "save" the program. Sucks that BB didn`t do the numerous upgrades that have been provided here which would allowed them to actually sell the subs for full price. There`s no way to convince me that recieving $90 less can be a good thing unless the program was grossly overpriced from day one. In any event the perception is not good and it would be nice to see some more GCU P.R. news the same way Walmart/Target/GS/TRU promote their respective adventures in the gaming market.

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Would anyone else like to see this data on our Gamers Club Unlocked memberships? Make sure you vote for an idea if you like it.

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