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New Idea

Call it the "Best Buy your way in" deal of the week and put it in the weekly ads. Keep a healthly mix of offers covering all platforms(Including the greatly overlooked PC)

 

1- Buy any 3, 4 or 5 games featured in that weeks ad get 25%, 35% or 50% off a GCU sub

2- Buy any console, 1 accessory & 2 games get either 50% off or a free GCU sub

3- Buy any console, 1 game & warranty get either 50% off or a free GCU sub

4- Spend $150 on gaming get 50% off a GCU sub

5- Spend $200 on gaming get a free GCU sub

6- Purchase a Sony TV or tablet + a PS3, PS4 or PS Vita get 1 yr free PS+ & a free GCU sub

7- Purchase a MS tablet + X360 or XB1 get a free 1 yr XBL sub & a free GCU sub

Maybe some deals only warrant 1 yr free vs 2 yrs.

 

Status: We Did It!

We did recently have a promotion where you get a free membership to Gamers Club Unlocked when purchasing either an Xbox One console or a PS4 console.

Best Buy really needs to be more competetive here. Think about it; "Get the best new games... a day or two after you would get it from any other retailer!"

 

How does that sound from a marketing stand point?  Currently this is what Best Buy is doing. These games are typically in your warehouses at least a week before release and yet even for Elite Plus members you aren't shipping till late Monday afternoon for Tuesday releases (I recently posted in the gaming forum about issues of Best Buy not even shipping expedited for Elite Plus members who have chosed it as well).  

 

Even if this was only an additional "perk" to being a Gamer's Club Unlocked member (paid membership), this is something that Best Buy should be looking into to significantly improve their standing compared to other retailers. 

Status: Tell Us More
Thanks for your thoughts on this, and I would like to hear from other customers if they have any thoughts on this idea. I can tell you that when we can ship a new product out is not always a decision that is ours to make.
During the Destiny release week BB offered a Gamer`s Club Unlocked subscription(GCU) for free with purchase of any PS4/Xbox One console. The promo was advertised very well thru BB.com and in the weekly ad but the in-store implementation left alot to be desired. Staff didn`t know how to correctly add it to the transaction & customers who weren`t aware of the promo weren`t advised when the on screen prompt came up either. This same situation happened when BB offered GCU for $60 several times earlier in the yr customers were better informed than the staff who even wrongly told customers the deal was over or promoted the $800 package instead.

There`s still two pretty big console releases coming this yr the Xbox One COD and Sunset Overdrive bundles not to mention some they may not be announced yet. I`d like to see BB make good and redo the deal while being better prepared when the deal goes live that way the boards are littered with upset customers that didn`t recieve the best customer experience BB wants to provide.

Also, is there a chance other consoles could also be included like the New/old 3DS, PS Vita, PS3, 360 & Wii-U. If you can score the console purchase you also score the warranty and add ons that come with new console purchases. And since GCU is BB only no other retailer can match the deal.
Status: Tell Us More

I am confident our store employees were made aware of this promotion, and if they were having issues setting up the purchase correctly they should have support to resolve those issues. Would anyone else like us to re-launch this promotion with upcoming releases? Remember to vote for an idea if you like it.

At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?

 

I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is. 

Status: We Did It!
Hi hockeycanuckjc, Since launching Best Buy Unboxed in 2008, I have worked to champion the Community among business teams, our retail locations and customers. The Community annually assists millions of customers and has had over half a billion messages read on it. Best Buy posts information on the Community about our latest products and answers customer questions; superusers like you help drive a lively and robust conversation. To help raise awareness of Best Buy Unboxed, I attended an annual company event and spoke with hundreds of BlueShirts and Geek Squad Agents about the Community and how they could “Be a Link” in the online customer experience by joining the online discussion. Our internal communication team also has published several Employee News articles, and last month in our internal magazine, we had an article about how employees can be more involved in the Community. In June, during trainings that occurred at all our stores, information about Best Buy Unboxed and our other social media channels was highlighted to all BlueShirts and Geek Squad Agents. My team and I will continue to work with internal partners to message the importance of Best Buy Unboxed to our business, employees and customers. Thank you, hockeycanuckjc, for all the work you have done in the Community over the years. You have had over 4,000+ posts, read over 68,000 messages and been 100% awesome. Gina
Best Buy is no longer found with the likes of Apple.com, GameStop.com, and TigerDirect.com in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. BestBuy.com was part of this for years, offering the common 5% incentive as Apple.com and GameStop.com still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

Gamers Club Unlocked

Status: Tell Us More
by diamonddisc on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.

 

1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

Status: Tell Us More

It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

Wedding gift registry

Status: We Did It!
by conkt21 on ‎03-12-2012 11:18 AM

Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...

 

Thanks,

Connie

Status: We Did It!

So this one has been a long time coming, and I have always thought it was a great idea. We agree that Best Buy is a great place to create a wedding registry, so we are pleased to offer one.  Find more information and to create a registry, go here on BestBuy.com

Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!
Status: Tell Us More

I have to admit it is strange that CowBoom would accept Amazon gift cards as payment and not Best Buy gift cards. Would anyone else like to see this happen at CowBoom?

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

 

 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.

Status: Acknowledged
I did hear back on this and we will not be implementing this idea.

Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.

 

Watch Dog

  • Best Buy = $10
  • Kmart= $20
  • Dell = $25
  • Microsoft Store $15

Elder Scrolls Online

  • Best Buy = $10
  • Kmart = $20

Destiny

  • Best Buy = $10
  • Kmart = $20

 

TitanFall

  • Best Buy = $10
  • Dell = $25
  • Kmart = $20

 

Wolfenstein: The New Order

  • Best Buy = $20
  • Dell = $25
  • Kmart = $20

Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.

 

And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's

 

Status: Acknowledged
Since this promo has been replaced by our Get 10 promotion we will not be bringing it back at this time. Thanks for the suggestion.

Simply put, I'd like to see a return of the surveys and activities on Best Buy's Facebook page that paid out RZ/MyBB points for doing them.

 

They were another way that one could earn RZ/MyBB certificates and stay connected to Best Buy and any sales/promotions that you guys had going on.

Status: Tell Us More
Our Facebook page is often changing and just because these offers aren't there now doesn't mean they won't come back. Would anyone else like to see these back on our Facebook page? Remember to vote for an idea if you like it.

BLACK FRIDAY

Status: Acknowledged
by ChillerMonster on ‎11-12-2013 08:41 AM

It's a real shame that I won't be spending any christmas dollars at Best Buy this year, unlike years before. Since you guys chose to create a choice between ruining Thanksgiving Day or completely missing out on the best deals, I will be doing my electronics shopping online.

 

If you want my dollars to return to your stores, then you need to return Black Friday to FRIDAY!

Status: Acknowledged

My Rewards

Status: Tell Us More
by tcb4al on ‎01-06-2015 09:59 PM

If the idea of "My Rewards" is to reward customers for buying at Best Buy, how about accumulating 250 points then applying the discount to their next purchase instead of letting the discount expire. I'm the type of consumer that buys on an "As Needed" basis, so no matter what savings I'm going to achieve, I'm not going to rush to the store to take advantage of saving a whopping $15, $50 or $60 maybe. Most of your cashiers don't even understand or explain the program anyway. I know I've never had one explain it to me. I think most of us are smart enough to know that you're making the least amount of effort to offer us a discount. We have a 2 month window to take advantage of the savings C'mon.   

Status: Tell Us More

I guess I'm not exactly clear on what you are asking of us. Are you stating your reward certificates expire every two months and would like them to last indefinitely?

Wii U games for $10 trade in rewards

Status: Tell Us More
by jthibbs on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

Expand 10% Back in Rewards Promotion

Status: Tell Us More
by gadgeteer on ‎05-31-2015 02:50 AM

I would like to start this rant by acknowledging that Best Buy does not have to offer a rewards program and I appreciate the fact that they do, but they have all but removed all of the value out of the rewards program over the years. Before MyBestBuy, you would receive 2% back for top spenders (this has now been reduced down to 1.25% back in rewards); 60-day returns and price matches (this has now been reduced to 45 days); and you had other perks like a free home theater consultation or calibration, online backup and even rewards members only event nights. Most of the latter have been discontinued or are non-existent. Yet the amount you have to spend to be in the top tier increased $1,000/year.

 

Best Buy could really add some value to the top tier of the rewards program by making the 10% back in rewards promotion an everyday promotion for Elite Plus members purchases totaling $599 and up on a My Best Buy credit card or 5% back for any other form of payment with non-credit rewards account.  In my experience working for Best Buy a few years ago, these kind of promotions would spark a lot of people to impulse buy and it also indirectly is a way for Best Buy to compete with places like the Army & Air Force Exchange where customers don't pay taxes (which is equivalent to a 8-9% savings in my state) or even Employee Purchase Programs offered thru various manufacturer's directly to certain employers. It also led to increased attachments because people will spend more if they know they're going to get more back in return (that's the whole value prompt in financing in the first place if you're just going to pay it off). 

 

Status: Tell Us More

We're always looking for new, better, and more exciting ways to reward our customers. Who else would like to see enhanced benefits such as these for My Best Buy Elite Plus members?

 

Remember to vote for an idea if you like it!

Introduce My BestBuy Milestones

Status: Tell Us More
by on ‎01-01-2014 02:35 PM

This is basically a way for BestBuy to provide positive reinforcement as customers spend their way to elite/elite plus status. Divide $3500 by 10 milestones each time a person passes one $350 milestone they get $10 in RZ pts along with a milestone marker. The markers can be combined with the My BestBuy wishlist/fulfillment promo since they`re both designed for the same thing brand loyalty and repeat customers.

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Add-a-My-BestBuy-wishlist-fulfillment-feature/idi-p/7646...

Status: Tell Us More
I have to admit I like this idea, and would love to hear if anyone else wants to see this put into place. Remember to vote for an idea if you like it.
In order for BestBuy`s video game trade in program to fully prosper and become the premier elite service it should be there needs to be more than just the 50% and 100% bonuses. Buy adding coupons that are giving based on the amounts of trade credit acquired BestBuy can turn those trades into sales. And since the trade credit can be used on any store items the coupons and generated sales strengthen the entire BestBuy brand. Here`s the blueprint $50 worth of trades gets you a $5 giftcard w/any $75 purchase &10% off any $100 purchase coupons $75 - $10 GC w/any $100 purchase & 15% off any $150 purchase coupons $100 - 2 B2G1 coupons 1 for new games & 1 for used games. $125 - $15 GC w/any $150 purchase & an additional 10% off all used games in 1 transaction coupons $150 - 1 B2G2 used game and added 20% off 1 used game coupons $175 - $25 GC w/any $200 purchase & an additional 30% off all used games in 1 transaction coupons $200 - B3G3 used games, $50 GC w/any $250 purchase, additional 50% off 1 used game, additional 50% off all used games in 1 transaction coupons $250 - Pick any 3 coupons $275 - Pick any 5 coupons $300 - Pick any 6 coupons + $100 GC w/any $450 purchase coupon The 10% discount on used games would need to stack with the used game coupon deals.
Status: Tell Us More
Thanks for the suggestions! Would anyone else like to see this as a reality? Remember to vote for an idea if you like it.

On the Best Buy College Discount page email subscriptions are restricted to only students that have email addresses that end in .edu (and by that I will also infer that education discounts are only available to .edu students.)

 

In 2012, ICANN, the internet naming authority, approved over 250 new top level domains (TLDs.) TLDs, therefore, are no longer limited to the old standards of .com, .net, .edu. For example, my school now issues its students email addresses ending with .Institute, one of the new TLDs. .Academy is another obvious TLD.

 

I would like to propose that Best Buy eliminate the .edu requirement to bring their educational discount policy up to current internet naming standards.

Status: Tell Us More
I hear where you are coming from on this. Would anyone else like us to expand this offer to other domains? Remember to vote for an idea if you like it.

RZ points at checkout

Status: We Did It!
by andysamland on ‎12-22-2012 07:39 PM

So we all know how many hoops you have to jump trough to get RZ certificates, and as an employee I can't even count how many times I've been asked if I can look up their points mid transaction.This leads me to the idea that since we can look up their rewardzone account info to get them the points, then why can't we also instantly use their 'points as well instead of having to print out paper copies or having to scan their phone. I feel as though it would be to more use as the consumer and also streamline the process at the register. If there's a prompt for using the Bestbuy credit card, so why not the RZ points as well Smiley Happy just a thought from both a consumer an an employee alike

Status: We Did It!
@bobberuchi, thanks for posting here. I forgot there multiple ideas on this. As I stated in the other thread on "I am glad to report that Reward Zone members can now automatically redeem their reward certificates at the register without having to print them out in advance. Members would still need to generate their certificate in advance, from the points they have acquired, but do not need to print them out. Thanks again!"

Don't Keep "One Day Sales" a Secret

Status: Tell Us More
by srlepapa on ‎09-27-2014 12:42 AM

If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.

Status: Tell Us More

I hear what you're saying and would like to hear from others on this one. Make sure you vote for an idea if you like it.

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