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0 Votes

BEST BUY - you likely have the "best" business name & domain name in existence. The name says it all. Except it's not true. (i know you price match, etc. etc. ad nauseum) --- the stock figures & store sales do not lie. USE THE BUSINESS TO ITS "BEST" ADVANTAGE -- EXPLOIT, EXPLOIT, EXPLOIT!!!!!

 

Do not continue to sell what you currently try to sell. Change. morph. evolve. With the business name "BEST BUY", you can experiment & enter any number of retail item classifications. Sell milk. Sell tons of office supplies.. Sell sporting goods. You have the capital.. Now, Just Do it!!!!!!!

 

 

Respectfully,

 

 

DD

Status: Acknowledged
I'm not sure if we will end up no longer selling Consumer Electronics, but I could see us adding to our assortment. I have to say I agree completely that any company needs to change with the marketplace.
0 Votes

Information Sharing

Status: Acknowledged
by BeauGregg on ‎06-01-2012 01:27 PM

Knowing that Best buy's credit card is serviced and proivided by Capital One, i believe the information from these forums would be valuable in servicing the credit card portfolio as it would give a glimpse of the customer's experiences, opinions, thoughts, etc. to Capital One so that Capital One and Best Buy can work to do the right thing and provide excellent products to the customer.

Status: Acknowledged
Thanks for the idea
0 Votes

opem new store

Status: Acknowledged
by russc57 on ‎05-10-2012 05:39 PM

Open a new store in Hanover, PA, we are close to the MD border, closest Best Buy is 26 miles northeast... We need something better than Walmart, Sears, Target for electronics.... Please.... !

Status: Acknowledged
Thanks again for the idea
0 Votes

We have an issue with Canon cameras that I do not have with Sonys, Canon cameras do NOT have any internal memory and when you are trying to demo the camera you can not see the pictures you just took.  This is a 3-5 times a day issue that needs to be fixed if they want to sell more Canon cameras. A simple fix is sending the stores a very very small SD card (memory) to put into the cameras while we are putting them on display. How do we contact Canon with this idea?? Thanks

Status: Acknowledged
I hear what you're saying, and it seems like this would be a good idea. I would suggest you send this to Canon via their Contact us link on their website.
0 Votes

You should provide an option to either permanently or by purchase opt out of getting any kind of "thank you" correspondence.  The reason I'm suggesting this is because on two recent occasions, I or my wife purchased a gift and the thank you note ruined the surprise.  The first time was when I got a new cell phone for my wife's birthday.  The plan was to give her the new phone, and swap the SIM cards, but you sent her a text message before she got the gift.  The second time, my wife bought a gift for me, and I received the email thanking me for the purchase before my birthday.

 

I understand that you want to show your appreciation to your customers, but I'm sure I'm not the only one to experience this unintended consequence.  Please seriously consider changing your policy, otherwise I'll have to consider making gift purchases elsewhere.

 

Thanks!

Status: Acknowledged
Thanks for the idea
0 Votes

BBY Strategic Ideas

Status: Acknowledged
by rapiksaat on ‎04-18-2012 05:26 PM

1) New strategies for home appliances
- people rarely buy big white appliances online
- strike exclusive distribution deal with low-cost, decent-quality brand (e.g. Haier)
- establish Geek Squad for home appliances
- strike a deal with manufacturers to assume manufacturing warranty with in-house Geeksquad for discounted prices
- sell option to replace the same appliance in the future at discounted prices (e.g. for an appliance with 10-year expected life offer 30% off if replaced after 3 years or 50% after 5 years - option expires after 6 years)
- offer long-term leasing (e.g. recurring $400 for every 5 years for a worry-free lease of washer and dryer)

 

2) Send solicited or insolicited bid to distribute all possible home appliances in new property developments, especially multi-unit apartment buildings.
- each branch has a person/team to monitor and pursue opportunites

 

3) Capitalize frugal innovations
- send a team to Dragon Mall (see the Economist this week) to identify 10-15 less-than $30 items for a special corner in store
- not exclusively electronics, think about emulating Sharper Image store
- could change seasonally so that people have a reason to stop by stores

 

4) Sell refurbished electronics with limited warranty


Disclaimer: Use any of these ideas at your own risk.


 

Status: Acknowledged
Thanks for the idea
0 Votes

Emails to Customers

Status: Acknowledged
by robbiegd on ‎04-15-2012 11:16 AM

So as a Best Buy Employee from the moment I have joined, I never stop finding myself creating things that not just have benefited my district but my store. 

 

With the great success of all my ideas, I've had a primary focus of the customer end of our business. Its what drives me. However this idea, isn't something I can start at my store level like everything else. It pretty much has to come from above. 

 

My Idea is the emails to customer about weekly deals. The concept is that we tailor our emails to the customer and provide services based off that purchase.

 

Similar to Apple's and Amazon's Model, we have what they don't. Solutions. For Ex. 

 

I purchase Macbook Pro at Apple Store. I am sent an email specifically tailored to my purchase with info and start guides about it. 

 

If we followed that model we could better achieve customer satisfaction not just online but instore with these emails providing information and what other customers have bought with it and quick guides we have on our bestbuy.com site. This can go hand in hand with tablet video trainings we have when some one buys a tablet. (Makes sense doesn't?)

 

Following off that Amazon's great model is its special deals. However Best Buy won't be able to match some of those offers and lets face it. However If we tailored customer purchases with deals they could get for their product in an email. That, would be a great benefit for the customer.

 

I don't shop for TV's. So when I get a "Great Deal on TV's". Frankly, it doesn't tailor to my benefits. However sending me emails about deals on External Hard Drives and Flash Drives. Well then as a customer I would know more deals for something I would want.

 

Problem with our current model is that its generic. That sucks. If I treat customers I interact with a unique tailoring to what they need then why not their emails? 

 

Bottom line, my proposal is we change our email delivery system not by generic email's but by purchases and services based off the products. Even more importantly services. 

 

Tech Support for a purchase of 2 PC's and a tablet and it isn't on the reciept? Either it wasn't what a customer wants or they didn't understand its great benefits, regardless giving them the option to see their choices is us as Best Buy saying " We care, so heres how we can show you"

 

Thanks. 

RJ

Status: Acknowledged
Thanks for the input.
0 Votes

How to get Best Buy back on track.

Status: Acknowledged
by joshuatsadler on ‎04-10-2012 03:27 PM

Best Buy is stuck, they are trying to do to0 many things. They need to simplify. They have what it takes to beat amazon, new egg, and other online retailers but they are using them incorrectly. There brick and mortar stores need to become shipping warehouse that allow for customers to still come look around. Shipping should be near free for all customers with a best buy within 30 miles. You could use local hot shots or train current employees. Set up self-checkouts for people buying media and quick buys. Focus on hiring persons with a background similar to that of geek squad. Focus on "wal-mart" business plan, mark all products at the minimum mark up for a profit, plan on selling more at a lower price, have a better social media and viral plan. People are going to miss you when you’re gone; you need to remind them why. Make all of your inventories available (and updated daily) on places like google shopping and your own website. Bundle. Make sure your weekly sales are making it on sites like slickdeals.

Status: Acknowledged
Thanks for the feedback on this idea
0 Votes

I am only writing this because I care about stores.

It is a real plus for shoppers to window shop at your expense. I do not know how you can keep your doors open.

Why not charge a membership fee to "window shop" and refund it as things are purchased?

 

Maybe charge a $20 annual fee to come in-- like REI., and give people twice the fee back when they buy. There are lots of schemes for this. I went to REI and go a $10 discount, and had not bought for over a year. Will I be back there to buy? Yes.

 

Why not let customers shop online while IN the store, and give a 2% discount or something-- for the gasoline expense or whatever.

 

Why not provide some services at a reasonable expense, or live mini-classes on how to use APPS, or to be more efficient, or fixing wi-fii problems at home, or comparing cable TV providers- saving people time and money?

 

I do not go often to Best Buy because I feel treated like crap-- a second class citizen -- when waiting in the check-out line. Who wants to feel like a watched criminal? I guess I do not go shopping much anymore anyway because of this. (Now you have what you deserve, perhaps.)

 

I KEA sells FOOD. It is FUN to go there, usually.

 

I hope you survive, but as long as those creepy check-out lines are there, I probably will not be back.

 

Did any human read this? please reply.

Thanks

 

 

 

 

Status: Acknowledged
Thanks for the input
0 Votes

FourSquare: Give Tips, Get Tips

Status: Acknowledged
by on ‎03-19-2012 10:57 AM

 

FourSquare is an online community which allows users to posts tips on individual store pages.  Differentiate the Best Buy brand by giving weekly tips to the FourSquare community that proactively addresses questions about hot products, i. e,. announce new firmware updates for Blu-ray players.  Also, encourge Blueshirt and Geek Squad participation within the FourSquare community by asking them to post a weekly tips when they check-in.

Status: Acknowledged
Thanks for the idea.
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