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New Idea
0 Votes

I need to know if there is a forum where I can share some revolutionary, paradigm shifting ideas, that if properly implemented, the products that Best Buy determines are the right ones, will with the proper approach for all practical purposes shut down that segment of Amazon sales that keeps Best Buy on edge.

 

The goal isn't to shut down Amazon but to determine what Products if handled properly will remove Amazon from that segment of the sales market. The ideas I have for the most part are primarily centered on a paradigm shift in what we used to call customer care and it is something that online sellers like Amazon are by their very nature stuck with the old model. I have a great deal of experience (practical) in this area that has to do with how Best Buy will re-create a whole new concept of genuinely "connecting" with the customer.

 

If Best Buy were to determine that this would be an approach to business that it wants to pursue, it would also mean that Best Buy will have to decide what products will fit this new model and the rest Amazon is free to have. Right up front we can all agree that Best Buy will not be selling Bathing Suits! And items that are peripheral to the bigger money making products that Best Buy must identify, Best Buy will then gone on to research these items that companies like Amazon will sell and can guide "Their Customer" to that link which will save them money; money Best Buy isn’t after.

 

So If you are interested Best Buy, I believe that survival will be a thing of the past an competition will not be an issue, for Best Buy alone, is the only "Store Standing" that can make this happen; shut down the Amazon's and therefore gone is the constant effort to continually redefine yourself primarily by reacting. Discovering what you know you can be the best at, with a determined passion to pursue that one thing that you know you can do better than anyone else as you create a connection with your customers will set you apart and Amazon will no longer be a foe to contend with.

 

I will stop hear and would be willing to share with Best Buy how this is all within your reach. It is exciting to think about it and I hope to interact with those that are serious about the bigger purpose, not just someone taking a few items here and there and trying to implement them without ownership of the necessary concepts, and without the needed and driving passion.

 

I live and worked in Taiwan, China, and Nepal for 17 years and when I watched the special on Best Buy- the Box store, and saw how you opened four stores in China and then explained away each one's failure by saying it was a good learning situation, I watched the show again and took notes and drafted a document as to why it was obvious from the beginning you were going to fail; Best Buy's response to that failure spelled a shrinking, not a growing group of loyal customers. I said to myself, had they simply called me and said, "This is what we are thinking of doing in China", I would have said you are going to fail if this is how you plan to proceed.

 

I hope to hear from someone that has the authority to not only entertain the strategies I will share, but also has the necessary connections to bring these ideas to those that are interest in a long over-due paradigm shift.

 

Thank you and know that my greatest motivation is to bring the customer and the company to a mutually beneficial place. I have had enough of quality stores having to close their doors as the Amazon's have, via massive "quantities" has appealed to customer greed offering prices that business’s cannot offer, and it is done at the expense of something each of those customers really values more.

Status: Acknowledged
Thanks for the idea.
0 Votes

Showrooming

Status: Acknowledged
by on ‎12-11-2012 03:33 PM

To stop or limit showrooming, I would advertise that anyone going to a store to shop for an item can, if they wish, go to a Best Buy employee and get an online discount code.  This code would allow the buyer to get the item at the best price amoung a Best Buy list of other online sites.

For example, if someone is looking for a Flat Screen TV and goes into the store and gets the code, then if they go on line and say, Amazon, has that same item at a lower price, then the customer can get that item at that Amazon Price.

The requirements would be

1.  The customer must get the code while looking at items in a store.

2.  The list of online sites is controlled by Best Buy

3.  The item must be the standard price the item costs at other website

4.  The code should have a number of days limit, say, 2 days.

 

Something like this could prevent or limit showrooming since the customer would get the price that customer wants and have a physical location to get information and resolve issues (including returns). Even if the item would sell at a price lower than Best Buy might like, Best Buy would get the sale and not the other site.

 

Of course there could be other variations of this that might work.

Status: Acknowledged
This seems like it would be the same as just price-matching a select list of retailers online. If memory serves me there have been a number of ideas suggesting we price-match online retailers, and I believe we are currently running test to price-match specific products on specific websites right-now.
0 Votes

FOR HUBERT JOLY

Status: Acknowledged
by on ‎12-04-2012 10:49 AM - last edited on ‎12-04-2012 11:12 AM by Senior Social Media Specialist Senior Social Media Specialist

Mr.. Hubert Joly,

 

     I was reading a recent article in Bloomberg Business week on the transition Best Buy is experiencing and have a thought I would like to share.  It is a radical redefinition on what the current retail real estate of the company can be used for as a compliment to the competition it is facing from online wholesalers, i.e. Amazon.

 

     Consider as an example the process that occurs in a restaurant with the wait staff and the expediters.  The wait staff greet and take the meal order and often a different person brings the meal to the table - the expediter.  The wait staff collects a tip and then pays a percentage to the expedite staff.  Each waiter/waitress pays the expediter around 5%.  Each. 

 

     The idea is that your retail space being used by shoppers as a brick and mortar location to touch and feel the product they want to purchase be used for that purpose instead of a retail outlet.  This idea propagates itself quickly in a business mind, so I won't elongate this too much, but if you transformed your retail space to a viewing space for all suppliers who do online business and then collected a small percentage from them on their sales, you could reduce inventory to one of each, expand the square footage, and sell nothing.  Each person would be issued a smart phone device when they entered and could place the order as they walked the site, being directed to accessories by digital advertising on the device.  Small 'school circles' could be held every hour at certain locations where an expert in the department would make a 'FAQ' dissertation, shoppers would arrive to hear the information. 

 

      Reducing your inventory and staff costs, collecting a commission from your current competitors, and servicing the manifesting needs of your current customer base, i.e. a touch and feel location for wholesale pricing.

 

Sincerely,

 

     Jason {removed per forum guidelines}

 

     {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
0 Votes

New Stores in Africa

Status: Acknowledged
by on ‎12-02-2012 01:42 PM - last edited on ‎12-03-2012 02:48 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello Best Buy,

 

I often buy my electronics when I am in the USA from Best Buy Stores. However, I get frustrated to see good deals on emails passing me by because I am currently at home in Nairobi Kenya. I propose that Best Buy acquires a franchise the deliver products to customers in Kenya with a 14 days wait between order and delivery to allow for importation. Since electronics are largely duty-zero-rated in Kenya, this should be dead easy to do besides getting more revenues for Best Buy. Currently we have some delivery services operating in Nairobi. 

 

And why not roll out this idea in Kampala, Uganda, in Kigali Rwanda and in Dar es Salaam, Tanzania. It would shake to local market which tends to be over-priced, but good business is about finding a market with an innovative and sustainable edge.

 

So, what say you, can I get my LED TV now? Okay, not now now but in 2 weeks. Okay? 

 

If you need some help in actualizing this idea, let me know. 

 

Simon {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
0 Votes

your advertising on aol.com sucks...the big take up the whole screen on aol while im trying to see the news? not your best idea....if people wanted to shop at your store they would click on your little advertisement that is on the screen already...you guys dont have to take up the whole screen...and then it keeps freezing on me and then when i click on the x to get rid of it it doesnt..when i finally get it back to aol..it does it all over again...fix it please...thank you and have a merry christmas..

Status: Acknowledged
Thanks for the idea.
0 Votes

I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.
0 Votes

Tech Concierge Service

Status: Acknowledged
by on ‎11-13-2012 05:32 PM

A lot of new technology (Windows 8) is very intimidating and confusing to a lot of people. HDMI cables, WiFI routers, computer maintenance, setting up a printer, trouble shooting TV capabilities, etc. Wouldn't it be cool if you had local concierge service where your customers could call up their concierge and get help over the phone or have the concierge come to their house and solve the problem and teach them a few tips and tricks? This would separate you from the other retailers and would cut down on "ShowRooming"

 

I could start tomorrow as a Windows 8 concierge. :-)

 

People need more than the Geek Squad set up visits. They would lgladly pay a few extra dollars a month for a premium service from a real person who lives in their city and can help them understand their technology and all of it's capabilities.

I'd be happy to discuss further with you!

Status: Acknowledged
Thanks for the input.
0 Votes

efficiency

Status: Acknowledged
by on ‎10-26-2012 11:18 PM

iam an employee at one of your stores in maryland i was wondering so that sores can get rid of all the open items by maybe working with an auction website like ebay or potentially make our own to sell the open items alot quicker

Status: Acknowledged
Thanks for the idea. As AMP12 pointed out we do already have some partners in this space.
0 Votes

Paper bags for Best Buy stores in malls

Status: Acknowledged
by on ‎10-10-2012 11:52 AM

I shop at the Mall of America frequently and there's one thing that always gets my attention - store brand names imprinted on paper shopping bags that are being toted around by shoppers in the mall.  For an example, if I see someone toting around a "DSW" bag, my head goes "I should stop by the DSW store". I would look down at my hands and what do I see holding on to it? A blue plastic Best Buy shopping bag that is half crumpled up in my hands. 

 

Best Buy could do better to promote itself in mall settings by implementing paper bags. Customers would get the option to choose plastic if they choose to do so.  The logo on the paper bag should be in color (yellow) so that it gets better attention to other customers. Preferably, the rest of the bag should be in blue to make the yellow logo stand out even more. 

Status: Acknowledged
Thanks for the idea.
0 Votes

Dotcom Lounge

Status: Acknowledged
by on ‎10-03-2012 08:59 PM

Provide an area that is a physical extension of BestBuy.com. If a customer doesn't find something in the store, rather than usher them to a kiosk, make it a seperate area of the store. That way .com isn't something that's on their phone or at a kiosk; it's a physical entity within the store. Something other dotcoms can't provide.

Status: Acknowledged
Thanks for the idea.
0 Votes

I realize the title of my posting may be a little bit crazy,  or not understandable, but one of the companies Best Buy owns, Future shop has their online forums tied into their website that allows a guest when browsing the site , to ask a question. The question then comes onto the forums, and people have a chance to answer and vote on it. The one with the most votes at the end of the "Kudoing" gets marked as a good answer and the reply is sent back to the anonymous guest.

 

I can see where this system can get abused by spam, and lots of people hate to use those god awful reCaptcha systems, but forums integration with the Best Buy site, would be a pretty neat next step for how BestBuy.com functions.

Status: We Did It!

On the lower-right of many product category pages a link to the appropriate product board is provided there, and on some BestBuy.com pages individual threads are linked to on BestBuy.com. In addition a customer can now post questions to Best Buy Unboxed directly from the Questions and Answers portion of our companies Facebook page. We continue to integrate all parts of Best Buy online.

0 Votes

It's become clear confirmed by local employees at my local Best Buy Store that they won't be carrying physical game discs anymore because their research led to believe that people download games more then buy them on disc

 

That is fine, as I don't have anymore room for them to be honest. But Best Buy has potential in their download platform and not everyone can use a credit card online to use your services. I remember back in the day purchasing a new game along with a new computer. Don't think this is possible anymore.

 

Also, maybe partner up with the digital gaming service STEAM and sell Steam Wallet Vouchers people can purchase in the store and load into their wallet so they don't have to use their credit cards online.

 

Please continue to be my store of digital technology awesomeness and give more love to PC Gamers.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Senior Squad?

Status: Acknowledged
by on ‎09-28-2012 06:13 AM

With the US "Baby Boomer" generation growing older I believe there is a need for a dedicated "Senior" branch of our Geek Squad brand.  While many Boomers have grasped and grown with technological advances over the past decade there are still hold outs that need a helping hand when it comes to understanding newer technology.  These are the people that have their grandkids or the kid down the street hook up their new DVD player or setup their new computer and then blindly point and click around not knowing what they are doing.  Offering discounts on Geek Squad services to people 60+ will not only help drive foot traffic to the our stores due to lack of "internet savy" it will also increase in home services.  The Agents responsible for "Senior Services" would preferably be older/more mature and extremely patient Agents that are specifically trained to assist this particular segment and that are willing to take their time to thuroughly explain how technology can improve a Seniors way of life.  We all know that technology can be intimidating, but I believe that by offering a maticulous and caring approach to assisting our aging customers that we can make it a lot less scary and more enjoyable to this aging generation.  By making technology more enjoyable we will generate sales to those Seniors with expendable income, but in the same vein by offering discounted services we will also be assisting those Seniors on a fixed income.

Status: Acknowledged
Our agents should already be patient and thorough as they assist customers of all ages. I do have to admit I would be concerned about coming off patronizing or condescending by approaching this market like this. Thanks for sharing.
0 Votes

 What do you experience when shopping in Best Buy vs. What you experience when you shop at BestBuy.com?

 

I come into this having worked for Best Buy for almost 6 years throughout college. I enjoyed working in the store, made a lot of friends, and met some wonderful people. I believe that with these certain times, the webpage should reproduce what is it like inside of a store.

 

I know a lot of people shopping online "already know" what they are looking for, but I also know that there are many who have no idea what they are buying/ purchasing, or how to use it, etc.

The experience when you go to a store is friendly, unbiased, and knowledgeable information on the3 subject, product, or service that Best Buy provides to the consumer - this is not matched with the BestBuy.com experience.

I feel as though the website is secondary to the brick and mortar store, which it used to be like that, but with the changes in the economy, adding a feature to the webpage to become more useable, as well as unique. And being unique is not only what Best Buy prides itself on, but it would also help pull itself away from competitors online.

 

The way i could see this being incorporated into the webpage is providing an image of a salesperson on the side of the page saying "Anything I can help you with?" or  "What can I help you find?" or another attention grabber that states "I am here to help you with whatever yo uare doing on the webpage"

This image is then linked to a system that provides a sales representative, by messaging system/ phone system/ email system/ video system. Bringing the knowledgeable consultant to the webpage.


These Online Sales Consultants will ask the same questions they would to the consumer if said consumer was in store, unbiased information provided, with links to items, or if you want to go crazy, even provide external links as sources.

 

The consultants could work from home, or from a new office, and could be moved from store positions into these new roles.

Only thing is, Best Buy must ensure that they are knowledgeable on all types of products, or have it departmentalized as it is in-store.

 

I am not saying to give up on your brick and mortar stores, i believe they do have promise in the future and some roles may change in that, but this online update would bring that same friendly, knowledgeable service to web users.

People looking for help can get the help they need, those not looking for help do not have to click the link/ image to speak with a representative, and also don't feel like they are being forced to use a representative.

 

What does the internet/ Best Buy think of this? Let me know! I'd love to hear your thoughts!

Status: Acknowledged
We do currently have chat support for different products. Thanks for the idea.
0 Votes

SHow Room Idea.

Status: Acknowledged
by on ‎08-28-2012 07:43 AM

Ok. As I was reading thru some of the ideas and coments on the forum I got inspired, and I come to this uniqe idea, I think the idea has great potential and its very uniqe, but weather its profitable, I am not sure.

 

 

What if, BBY creates a few showrooms (to start), that offers product that is very NEW, the product that is not available to buy just yet. I  think the way to do this would be creating some sort of contract with TOP TECH coorporations, kinda what Blockbuster did with the the Movie buisness.

 

For example if BBY can sell the product one month earlier than everyone else, you see where I am going with this?????

 

 

Status: Acknowledged
Thanks for the input.
0 Votes

Display

Status: Acknowledged
by on ‎08-25-2012 10:30 AM

The experience in the stores need to be improved. Dispaly the products in such a manner that they sell themselves.  I notice in one strore a big name product had its display far away from where the full line of products that were being sold. It seems that the customer could not compare pricing and quality of products.It is like you are only trying to sell the big name items and extended warranties.Thus the sales rep tend to linger around the big name displays.

 

Let the products sell themselves.Let your sales rep be an extension of the products not them trying to sell you all the hoopla.If for instant there is a hot product on the market you may have some online shoppers, who may want to order online (from compettiors) and come to view the product in your store ( a common complaint ). This to me is a plus instead of negative. The fact is you are getting them in the store.Display other products alongside the hot item which may be priced better ,better quality or both. Which the customer won't know if he/she can't interact with the product.

 

 

For example in one of your stores'  digital camera section I see a line of cameras but no kind of interaction with the camera.Not even similar shots taken by the various cameras with similar settings.The electronic industry has become so interface interchangeable that things  like comparing products is a cinch (the way I see it). Display industry standards for products.This may be a hamper to the manufacters of lesser products but this gives the customer  the feeling that you are on their side.Get people enthused about electronics and appliances after all that's your bread and butter not service warranties and extended services.

 

Get back to basics.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Realign to target market sectors

Status: Acknowledged
by on ‎07-27-2012 06:08 PM

Easy solution to Best Buy's retail problems:

  1. Remove 90% of inventory from store and move to local warehouse
  2. Identify and analyze market sectors. Example for: car entertainment: ghetto blaster, audio-on-a-budget, video entertainment, toys for tech wiz kids, etc..
  3. Identify best of breed solutions in each market sector
  4. Set up store to ONLY demonstrate the best of breed solutions; BUT also have online access (in-store of course) to full inventory. All Inventory should be aligned to the relevant market sectors and presentation should be tuned to allow instant comparison of features, costs, extras etc.. Don't stock ANY product that cannot be categorized in this way - that's for some other sucker to take care of!
  5. Allow customer to buy best of breed solution at a special discount price, but also to order ANY component from the warehouse (next day in-store delivery or at-home for an extra cost). 

 

These 5 steps are the ONLY solution to the online challenge from people like Amazon etc..

 

However you also need to drop products that have no added value (see point 4 above). I wander the store and see many on-shelf products that are frankly cheesy and which make me doubt the quality of product I am buying at Best Buy. This dilutes the brand value each time I encounter such products!

 

You also need to drop your Geek Service division. It is a waste of time and again it's a question of Brand Dilution. It makes you look cheesy. Truth is that 99% of problems are better prevented than solved. Sell quality solutions, proper backup of software and solutions that allow just about anyone to manage and recover their systems, effect simple repairs, or simply return under warranty. The Geek Services leave a sour taste even though in execution they are entirely reasonable and honest (and indeed offer a good service).

 

You need to be very brave and you need someone who understands both customers, customer fashion, and who knows how to execute this plan. You don't have much time - two years at most. So good luck to you.

Status: Acknowledged
Thanks for the input.
0 Votes

Weekly New Releases for pre-ordering???

Status: Acknowledged
by on ‎06-25-2012 09:54 PM

I am a weekly buyer (silver premier) for movies/tv stuff (blu-ray/dvd), music, and video games for all of the various gaming systems (yes, I know it's overkill).  Ever since the website has been updated to it's current "Weekly Deals" listing, I am continuously missing out on the discounted pricing on new release music & movies!!!  I don't have time to go to movie theaters or go shopping during "normal" hours. 

 

Am I the only person who is completely frustrated with the lack of info regarding that week's new releases?  There's less of an issue once the new releases have happened but customer's end up missing out on some of the best buy exclusive/pre-order content due to selling out too quickly.

 

The only thing that I splurge on for myself is my music, my movies, & my gaming!  I have been forced to use alternative shopping methods to get what I want but it is becoming a pain in the badupey trying to make sure I don't miss out on deals...especially when it comes to music and movies.  Being able to pre-order that week's releases & having the option to have it mailed for free or pick it up in the store is a HUGE help for me.

 

Isn't there an easy link somebody can write into the website to locate new releases upcoming?  Just a helpful suggestion.

Status: Acknowledged
Thanks for the idea.
0 Votes

BB still has some advantages

Status: Acknowledged
by on ‎06-20-2012 08:21 AM

One of the most important reasons that amazon is expanding dramatically is its low prices of almost everything. Why amazon can sell many goods with nearly zero profit? Because there are thousands of vendors who pay 10-20% commission in its marketplace. Newegg, one of the largest online electronics vendors, just opened its marketplace to individual sellers. Give more choices to customers and they will spend more time in your store, no matter it's online or physical. Please contact me if you are interested in more discussions. Thank you.

 

Status: Acknowledged
Being that I work for Best Buy I can't really speak to why a competitor might have a lower price on a product, but I can say that we have also opened up our website to outside vendors. Products on BestBuy.com that are being sold by a separate vendor are listed as Marketplace items. Thanks for the suggestion.
0 Votes

BEST BUY - you likely have the "best" business name & domain name in existence. The name says it all. Except it's not true. (i know you price match, etc. etc. ad nauseum) --- the stock figures & store sales do not lie. USE THE BUSINESS TO ITS "BEST" ADVANTAGE -- EXPLOIT, EXPLOIT, EXPLOIT!!!!!

 

Do not continue to sell what you currently try to sell. Change. morph. evolve. With the business name "BEST BUY", you can experiment & enter any number of retail item classifications. Sell milk. Sell tons of office supplies.. Sell sporting goods. You have the capital.. Now, Just Do it!!!!!!!

 

 

Respectfully,

 

 

DD

Status: Acknowledged
I'm not sure if we will end up no longer selling Consumer Electronics, but I could see us adding to our assortment. I have to say I agree completely that any company needs to change with the marketplace.
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