By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea

Elite Plus and TotalTech Membership

Status: Tell Us More
by on ‎10-13-2021 02:42 PM
Elite Plus Members should get some sort of incentive towards the TotalTech Membership. Whether it's a complementary 6 months to a year or a discount towards it. Spending the large sum of money every year to hit Elite Plus for points banking and 2 day shipping gets trounced by the 200/yr membership that the TotalTech Membership offers and you also get the benefits of special access to items in stock. As an ex employee and a frequent customer, I feel that the discrepancies between the two are too large to ignore. I can spend less but have more. Whereas I spend more and someone that wants to can just skip the line and get things before me plus extra warranty services.
Status: Tell Us More

I would be surprised if we have not considered this already, and who knows what the future will bring. Thanks for the suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

When people purchase digital delivery for games the codes should be sent out when physical games are sent out, or at least 2 days before scheduled release.

 

Part of the source of the issue is the presence of physical media or extras and the system will not allow their release until release day.

 

Sending out codes would not violate sales with the developer as the game would not be playable or eligible for download until the game client releases it.

 

More and more games are allowing pre-install of games that will not unlock until they are able to.

 

Example: Elden Ring has a release date of Friday, February 25th for consol. PC, PlayStation and Xbox owners were able to install the game on Tuesday.

 

PC players have the ability from the developer to start playing the game on Thursday, February 24th at 5 PM Central Time, or 4 PM Eastern Time etc.

 

I realize game sales are a very small percent of Best Buys bottom line. But if they don’t take steps to be like the other options for purchase, that percent is going to get smaller and smaller.

 

Status: Tell Us More

Interesting Idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Gift cards

Status: Tell Us More
by on ‎09-13-2021 01:30 PM

The ability to load a gift card on to your account and use them the same way we use our rewards. This also reduces the possibility of losing a card. Amazon does and i think best buy should follow suit.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

From standard release video games shipped between two glued pieces of cardboard to expensive limited release games shipped in bubble mailers, Best Buy's shipping practices have made it difficult to justify buying games through bestbuy.com.

 

I'm not alone in this observation. You can find many other customers complaining about this issue in other threads on the Best Buy Forum, posts on third-party forums, and in the reviews of select products (particularly those for collector's edition items).

 

Generally, it's the seller's responsibility to make sure an item reaches the buyer safely and undamaged.

 

  • Standard video games should be shipped in a high-quality, slightly oversized padded mailer or a sturdy, well-padded box.
  • Orders containing two or more games should always be shipped in a sturdy, well-padded box.
  • "Collector's Edition" releases should always be shipped in a sturdy, well-padded box.

 

By "well-padded," I mean more than "lob a single air packet in there and hope for the best." These items should be protected on all sides. They should not be able to slide or bounce around. They should not be able to come into direct contact with any of the box's inner sides.

 

Regardless of whether shipping is "free" or paid, there's no excuse for poor packing practices. I understand that, sometimes, unfortunate things happen and an item will have a really rough go en route to its destination. This isn't what I'm talking about.

 

I'm talking about easily avoided product damage through packing practices and use of materials that are appropriate for the item(s) at hand.

 

The solution shouldn't be "just order for in-store pickup." That's not always possible, and with that logic, why even have the option to order for shipping at all? Suggesting in-store pickup as the solution to bad shipping practices is disingenuous and completely ignores the real issue: Items are not being packed adquately for shipping.

 

I shouldn't have to feel apprehensive about making a purchase through bestbuy.com. Knowing that my purchases are packed well and will arrive in the same condition they shipped out could easily make Best Buy my primary destination for video games and related collector's items. Many other retailers are guilty of negligent shipping practices; this is one area of opportunity for Best Buy to really step up and stand out.

 

I'd love nothing more than to see this change, and I'm sure there are others out there who feel the same way.

Status: Acknowledged

Thanks for the feedback! I can assure you that we consistently do a review of these aspects of our business.

Dont use ontrac

Status: Acknowledged
by on ‎11-24-2021 10:48 AM

Best buy should stop using ontrac to ship items, they are terrible, i preordered a game a few years ago, and got it 6 days late from them, being years later i forgot that ontrac does the preorder deliveries, ordered a game that was released on the 19th, and still havent gotten it 5 days later, and their now saying it should come tonight late at night. i think im done preordering from best buy because of ontrac. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

Gift Cards!!

Status: Tell Us More
by on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

Status: Tell Us More

You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Revive Gamers Club Unlocked!

Status: Acknowledged
by on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

Why has Best Buy taken away points earned for special financing?  I made a purchase for $249.99 and never recevied points due to selecting 6-month financing.  Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy?  This policy is not posted anywhere on the store fronts or by the registers.  How is this ethical?  Til this policy is made known in the store and online, points should be given to customers accordingly.  This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers.  Please fix this Best Buy, or show your customers the policy!

Status: Acknowledged

@vaan285, at this time we will not be providing My Best Buy points for Special Financing purchases.

Add more titles - $20 RZ promo

Status: We Did It!
by on ‎06-14-2012 01:03 AM

This is one of the best promos going & will be even bigger than the 5 for $100 deal last fall but there's quite of few titles missing some big sellers have been forgotten. Other sleeper titles have been left off too but with this credit promo BB can ensure themselves getting a huge share of the pre-orders on these titles. There were a few titles I had to purchase elsewhere b/c they weren't included in the 5 for $100 deal so hopefully these can be added so I can keep my gaming dollars @ BB.

 

http://www.cheapassgamer.com/forums/showthread.php?t=322426

 

Darksiders 2
Little Big Planet Karting
Skylanders Giant(New casual huge selling franchise)
Dead or Alive 5
Tekken Tag Tournament 2(Top 1-2 2012 selling fighter game)
Sleeping Dogs(New top notch franchise)
New Super Mario Bros 2(huge seller)
Transformers Fall of Cybertron(sleeper title)
Risen 2
Anarchy Reigns

 

I'm sure there's a few titles I'm missing too.

Status: We Did It!

Just wanted to thank everyone for all the input on this idea. You told us what you wanted, and we listened. We have added the following titles to this year's promotion. 

 

Bioshock Infinite
Crysis 3
Deadspace 3
Gears of War Judgement – 360 Only
God of War Ascension – PS3 Only
GTA V
Injustice Gods Amongst Us
The Last of Us – PS3 Only
Metal Gear Rising Revengeance
South Park Stick of Truth
Splinter Cell Blacklist
Tomb Raider

Veterans Day Discount for veterans

Status: Tell Us More
by on ‎11-07-2019 07:00 PM

I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.

 

I appreciate your time and consideration of this suggestion.

 

Sincerely,

Degolfnut

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us provide a Veterans Day Discount each year on Veterans Day? Make sure to vote for an idea if you like it.

Even More Victory Can Be Pre-Ordered

Status: Acknowledged
by on ‎04-27-2013 07:40 PM

So here are the only remaining titles available for this promotion.  Smiley Sad

 

2013 Titles:

 

 

I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.

Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.

 

This can't really be the end of this promotion?

It's the main reason why I choose Best Buy to get all my new releases.

Not when there's still so many great upcoming titles to be released!

How about continuing the promotion for the following titles.

 

New Suggested Titles:

 

•  Battlefield 4

•  Saints Row IV: Commander in Chief Edition

•  Resident Evil: Revelations

•  Destiny

•  Metro: Last Light Limited Edition

•  LEGO Marvel Super Heroes

•  Ride To Hell Retribution

•  Fast & Furious: Showdown 

•  Dark

•  Batman: Arkham Origins

•  Final Fantasy XIII: Lighting Returns

•  Watch Dogs

•  Remember Me

•  Assassin's Creed IV: Black Flag

•  Dark Souls II

•  Deadpool

•  FUSE

•  GRID 2

•  Lost Planet 3

•  Brothers in Arms: Furious 4

•  Tom Clancy's Rainbow 6: Patriots

•  The Bureau: XCOM Declassified

 

Sorry for missing some PlayStation exclusives but I'm an Xbox man.

So feel free to suggest any titles I may have missed.

We did it once HERE, can it be done again?

My wallet sure hopes so!!!  lol

 
    - 3DK 

 

Status: Acknowledged
This is no longer part of our Gamers Club Unlocked membership.

Fix ideas link

Status: Tell Us More
by Trusted Contributor on ‎04-08-2021 01:55 PM

Screenshot_20210408-135213.png

My idea is that someone should fix this link that has been broken for a really really really really long time Smiley Happy

 

Status: Tell Us More

Thanks for letting us know about this! Does this link not work for others?

Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.

 

Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.

 

Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!

Status: Acknowledged
@Padinn, I just heard back on this. At this time we will not be moving forward on this idea, but that doesn't mean we won't put this into place sometime in the future.

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

 

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

 

hope other customers agree and make this happen! especially around the holiday season.

Status: Acknowledged

Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.

 

Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.

 

I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.

 

I thinks it's been suggested before but a system update in general is probably past due.

Status: Acknowledged

Thanks for the input on this idea.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Idea Statuses
Labels