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To my knowledge BestBuy is the only seller of these "universal" iPhones that should work on any carrier, but then lock themselves to that carrier upon first activation. These phones are misunderstood by most people to be unlocked phones, but they are not truly unlocked. They are sold at the same price that Apple sells truly unlocked devices. I am an owner of such a phone that is now effectively a brick beause TMobile says they can't unlock it, but no other SIM will work in it and I have no coverage from TMO where I now live. Sales Associates should know this, but obviously some of them don't, or don't bother to relay this information to customers. Due to their high cost, iPhone are not stored on open shelves but are taken to the register when requested by a buyer. The first time you touch the device is after you've bought it, so even if its packaging stated these limitations it wouldn't matter.
I propose that BB implement a fact sheet stating the details of these phones and requiring a consumer to sign it prior to actually buying the phone.
I noticed that the tags in the Apple area are kind of all over the place when it comes to specs and pricing. Some tags list the pricing in order of highest to lowest price and others lowest to highest. Some point out the processor as being Core i5 and others say Core i5 speed which causes a lot of confusion. They also negate the speeds of the processors that are advertised on a lot of PCs and on iMacs negate to mention the Fusion Drive instead stating just capacity and hard drive.
I feel the best avenue to fix this is to frame it in the mind of a customer -- so for processors 2.4 GHz Intel Core i5, for example. For memory (because sometimes the speed of the RAM is a difference) 8GB 2133 MHz, For hard drive SSD, HDD or Fusion. And it would be nice to see the graphic cards on there as well.
Best Buy has Express Kiosks at a number of airports. 3 in my local airport.
What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks.
Showing their locations and what individual machines carry. Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.
Now it would also be great if it could be included in the app.
Example. I was traveling to a different city for a business conference. I needed a jump drive. I picked on up at the Best Buy Kiosk in Minneapolis Airport.
What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport.
To whom it may concern,
I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.
On the Monitor fact tags, I would love to what each monitor comes with in the box (for cables) added, whether the monitors have built-in speakers and whether the monitor is VESA-mount compatible or not is has been a huge concern lately too -- especially for customers looking for a multi-display setup, which are becoming increasingly popular. This is another pain point as you often have to locate the box (and hope its not in the top overstock area) and then sometimes it doesn't list the box contents either so you have to resort to Googling.
Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features. I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.
Here's where this is super helpful. When customers compare printers, one of the things customers care about most is ink cost. Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices. It would be so much easier to have the prices listed right there next to the printer price on the side. This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated.
I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so.
Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff.
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.
I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.
a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc. Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!
Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers. The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order. Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.
Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window. I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.
What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.
The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors. Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.