|By submitting an idea to IdeaX, you agree to our Terms & Conditions.|
I would like to see automatic subscriptions not be a thing with Best Buy.
I purchased a new computer for myself 12 months ago. In the shopping cart I removed Webroot (which was free).
In May I purchased a new computer for my father. This time I didn't remove Webroot. When I to my fathers place I tossed Webroot in the garbage. I set up my fathers computer. I did not activate Webroot. I did not register Webroot.
During checkout it does show Webroot Internet Security + Antivirus 2018 (3-Device) (6 Month Subscription)
Last month I received a notice from my Best Buy Credit card that I was charged for a renewal on my Webroot subscription.
Nowhere along the line did I agree to a subscription. Further it should not have even activated.
You can go into your account and remove the subscription. But you should not have to.
What I would like for this suggestion is
Best Buy does not Automatically enroll you in a subscription.
During checkout you should have to check a box to enable Automatic renewal.
To whom it may concern,
I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.
I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors. Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.
At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so.
Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff.
I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc. Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
I commonly take a long time to make a purchase of large items and utilize the "save for later" feature. Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater). It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.
Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located. On bestbuy.com this is not the case. You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located. This takes too much valuable time. It gets even more tedious and annoying when you want to check several different brands of the item. My brother travels a lot. He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item. As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!
Please change this ASAP! Even Sears will tell you where the open-box/floor model item is located. You can do better than this Best Buy.
I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.
What if Insignia was a name that meant it could be returned to Best Buy and create a profit !
Remember return deposits ?
Remeber trade in value ?
If cars were treated like most things Best Buy sells we would be up to the sky in stacks of cars
to be shreaded instead of resold as used.
Every parking lot would be filled with only working vehicles and repair shops would be downsized
as broken cars were to expensive to fix.
But then they would be inexpensive again like $1000 for economy or $10,000 for top of the line so
I guess there is a bright side to this blight !
Since China stopped accepting e-waste companies like Best Buy have been put in the possition of
accepting the tech products and finding a way to defray the cost of disposal.
My idea is not novel or unique and therefore probubly not popular but what if we went back to design for
servicabilty and long life.
What if we went back to QUALITY as the domininant feature instead of pixels and diiagonal size vs cost.
Building cheaper should include better as well.
Let's think a "Better Buy" is at "Best Buy" or change the name to "Good Buy" as in goodbye !
I can't do it alone as I am near end of my patient life as well having seen when "Quality was job one"
was compared to "Fix Or Repair Daily".
The World's Faire in the 1960's envisioned a life of comfort and luxury and we all bought it and now
we need to return that life style for heaps of junk or old stuff no one wants.
Pay back is a b....
Anyone else up for pushing back on manufacturers and time to get it back down to EARTH before
there is no space on EARTH left ?
Start today to complain a little louder and longer but not to those salepeople but to the CEO and VP's that
can make a change happen !
Hubert Joly is chairman and CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and approximately $40 billion in annual revenue.
Now, Mr. Joly is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology.
Under Mr. Joly’s leadership, Best Buy has committed to help provide, each year, technology training and career pathing to one million under-served teens in the US. Additionally, Best Buy is on a path to reduce its carbon footprint by 60 percent.
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
The 24/7 Elite customer service line is not helping anyone and only frustrating customers The line is limited to My Best Buy program questions only, which include the following as stated;
* Points Balance
* Reward History (Last 5+ transactions)
* Certificate Status
* Attach Missing Points
* Points needed to next certificate
* Spend needed to reach next tier level
Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning? All of these issues can be resolved during the day. The forums and moderators are already an excellent option to resolve anything related to these issues.
If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it. Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.
If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.
I'm not sure maybe I'm wrong. I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline. I'm assuming it is very costly to keep up such a service. I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.
Why has Best Buy taken away points earned for special financing? I made a purchase for $249.99 and never recevied points due to selecting 6-month financing. Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy? This policy is not posted anywhere on the store fronts or by the registers. How is this ethical? Til this policy is made known in the store and online, points should be given to customers accordingly. This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers. Please fix this Best Buy, or show your customers the policy!