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To my knowledge BestBuy is the only seller of these "universal" iPhones that should work on any carrier, but then lock themselves to that carrier upon first activation. These phones are misunderstood by most people to be unlocked phones, but they are not truly unlocked. They are sold at the same price that Apple sells truly unlocked devices. I am an owner of such a phone that is now effectively a brick beause TMobile says they can't unlock it, but no other SIM will work in it and I have no coverage from TMO where I now live. Sales Associates should know this, but obviously some of them don't, or don't bother to relay this information to customers. Due to their high cost, iPhone are not stored on open shelves but are taken to the register when requested by a buyer. The first time you touch the device is after you've bought it, so even if its packaging stated these limitations it wouldn't matter.
I propose that BB implement a fact sheet stating the details of these phones and requiring a consumer to sign it prior to actually buying the phone.
Best Buy has Express Kiosks at a number of airports. 3 in my local airport.
What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks.
Showing their locations and what individual machines carry. Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.
Now it would also be great if it could be included in the app.
Example. I was traveling to a different city for a business conference. I needed a jump drive. I picked on up at the Best Buy Kiosk in Minneapolis Airport.
What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport.
On the Monitor fact tags, I would love to what each monitor comes with in the box (for cables) added, whether the monitors have built-in speakers and whether the monitor is VESA-mount compatible or not is has been a huge concern lately too -- especially for customers looking for a multi-display setup, which are becoming increasingly popular. This is another pain point as you often have to locate the box (and hope its not in the top overstock area) and then sometimes it doesn't list the box contents either so you have to resort to Googling.
Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features. I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.
Here's where this is super helpful. When customers compare printers, one of the things customers care about most is ink cost. Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices. It would be so much easier to have the prices listed right there next to the printer price on the side. This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app.
To whom it may concern,
I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated.
I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so.
Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff.
a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc. Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!
Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors. Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.
I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.
I would like to see automatic subscriptions not be a thing with Best Buy.
I purchased a new computer for myself 12 months ago. In the shopping cart I removed Webroot (which was free).
In May I purchased a new computer for my father. This time I didn't remove Webroot. When I to my fathers place I tossed Webroot in the garbage. I set up my fathers computer. I did not activate Webroot. I did not register Webroot.
During checkout it does show Webroot Internet Security + Antivirus 2018 (3-Device) (6 Month Subscription)
Last month I received a notice from my Best Buy Credit card that I was charged for a renewal on my Webroot subscription.
Nowhere along the line did I agree to a subscription. Further it should not have even activated.
You can go into your account and remove the subscription. But you should not have to.
What I would like for this suggestion is
Best Buy does not Automatically enroll you in a subscription.
During checkout you should have to check a box to enable Automatic renewal.
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6