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New Idea

SteelBooks® for Canadian Buyers

Status: Acknowledged
by Thwip on ‎10-03-2018 02:49 PM
I have an idea, that perhaps the movie buying team isn't aware of. Westcoast Canadian SteelBook® Collectors, like myself, drive to Best Buy Bellingham to purchase SteelBooks® and I know I'm not alone in doing this; I just met a fellow Canadian Collector at the store yesterday. I would suggest it might be a good idea to ensure ALL Best Buy SteelBook® releases are available for purchase at the Bellingham location, not just "Available today at a store ___ miles away from Bellingham", as has been the case for some more recent releases. Thanks.
Status: Acknowledged

What items are in stock at a specific store really depends on many factors, and I can promise you we are always working to make sure all the needs of each customer are met at their local store.

Telephone Numbers

Status: Acknowledged
by Jayster1961 on ‎09-14-2018 08:25 PM

I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working on ways to improve our phone system.

Revive Gamers Club Unlocked!

Status: Acknowledged
by Thetanaman on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors.  Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.

 

 

Status: Tell Us More

Would anyone else like to see us add this filter for monitors on BestBuy.com? Make sure to vote for an idea if you like it.

Improve pre order options.

Status: Tell Us More
by FreeHat on ‎08-31-2018 05:56 PM
I feel like customers should have more pre order control.
Maybe i dont know how to access options online but i think customers should have a wider range of abilities when pre ordering.

1st id like a section in the profile where it has a list of everything you have pre ordered, as well as how much is paid. going into order history is a total pain because i pre order them so far in advance.
2nd. the ability to upgrade pre orders or an option to put down x amount and auto switch the pre order to a special edition if one is later revealed. this always happens. it has happened with xenoblade 2, smash bros ultimate, and will no doubt happen with metroid prime 4. im left with pre orders on both editions having to refund or return the original.
it would have been nice to have an auto switch or something for the smash bros collectors, since i missed out on that even though i pre ordered the regular edition long ago..knowing there would eventually be a special edition. even asking the associate if an auto switch option existed...it didnt. best buy should make one.
3rd. the ability to continuoisly put money toward a pre order. seems like an obvious option to me. some people dont have money at times and other times do.
4th when pre ordering online, the ability to pay upfront and have the transaction go through immediately. id like to pay an entire amount up front, and not have to wait till release date to pay it off on my best buy card, or to have my account dinged for x dollars months after i have decided to order something.
5th Bring back Gamers club unlocked!!
you guys are nuts for getting rid of it. the amount of game sales this brings you is enormous. it has convinced me to buy games where i was on the fence about the purchase...it has made best buy my only spot for game purchases. in the past i have received games as gifts from other stores... since i have GCU, i return them to their store, and bring that money to best buy.

Status: Tell Us More

Would anyone else like to see these as options when preordering? Make sure to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.

At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so. 

 

Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff. 

Status: Tell Us More

Veteran Discount

Status: Tell Us More
by RTW on ‎03-18-2018 12:22 PM

 a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc.  Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!

Status: Tell Us More

As far as I know we do not plan on adding a Veteran discount benefit at this time, but I would like to hear from others on this idea. Make sure to vote for an idea if you like it.

20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

Stop putting stickers on online orders

Status: Tell Us More
by yespick on ‎11-15-2017 10:53 PM
Multiple times now, I have purchased an item online, both for shipping and for in-store pickup. Every time, a large sticker is placed on the box. They are not easily removable and cannot be removed cleanly. On multiple occasions, these were gifts that had to be given with a big ugly sticker on it, or with the paper/adhesive left behind from trying to remove the big ugly sticker.

I’d this sticker is necessary, I’d like to suggest that your warehouses and stores be required to use removable adhesive. Thanks!
Status: Tell Us More

I'm pretty sure this has been suggested in the past. We are most likely not going to stop putting stickers on items we sell, but I guess it would be possible we could use removable adhesive. Would anyone else have any thoughts on this? Make sure to vote for an idea if you like it.

 

I commonly take a long time to make a purchase of large items and utilize the "save for later" feature.  Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater).   It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.

 

 

Status: Tell Us More

I believe this idea has been posted in the past, but that was a while ago. Would anyone else like to see this feature added to our website? Make sure to vote for an idea if you like it.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:

 

  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.

 

Regards,

 

Hitesh

Status: Acknowledged

Last I heard back on this idea I was told they are looking into this. Given I have not heard back since on this I would assume we have decided not to move on with this idea at this time.

Make Open-Box Items Search EASIER

Status: Tell Us More
by cjules on ‎02-12-2018 01:30 PM

Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located.  On bestbuy.com this is not the case.  You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located.  This takes too much valuable time.  It gets even more tedious and annoying when you want to check several different brands of the item.  My brother travels a lot.  He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item.  As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!

 

Please change this ASAP!  Even Sears will tell you where the open-box/floor model item is located.  You can do better than this Best Buy.

Status: Tell Us More

Would anyone else like to see us change how to search for open-box items on BestBuy.com? Make sure to vote for an idea if you like it.

Recently, I've been looking for a media center computer and I've been looking at the Tiny/Micro desktop computers from Lenovo (M9 series), Dell (Optiplex) and HP (EliteDesk).  For consumers there are also the Mac Mini and HP Elite Slice. These are similarly popular in business environments because of how much desk space they save and how easy they are to conceal.  I think it would be adventageous for BestBuy to split these off into their own category when someone navigates over to the Computers & Tablets > Desktop & All-in-One Computers category. I had no idea that Best Buy even carried Tiny/Micro dekstops and had been looking for one directly thru the OEMs because they were buried and only came up after I decided to search for them by model specifically today. 

Status: Tell Us More

I like this idea. Would anyone else like to see this category added for desktops on our website? Make sure to vote for an idea if you like it.

Better Gaming PC Exhibits

Status: Tell Us More
by CarlJones on ‎07-31-2018 12:14 PM
Hello, new to the forum but long time Best Buy customer so I'm not sure if this has been mentioned on here previously.

I have noticed that none of the higher end gaming PC's which are capable of playing games at higher framerates and settings have games to be demoed in store. There's no ability for a customer looking for a high end rig to test or even view the potential of the computer they are looking at. The best thing they can do is browse the desktop, local settings, and interent which doesn't even scratch the surface of what a gaming machines is capable of. In my opinion, it leaves a negative impression with the customer to find the same demo experience from a high end gaming rig as they would with a very basic desktop or laptop.

I understand that previewing certain games and software in store may seem as favoritism to certain brands and be frowned upon, but I think that a partnership with game developers to have their games featured in store to be tested on PC's made to handle them would be an asset and a valuable investment.

Along with the games, it would be helpful to have software utilities to measure and show framerates in games which would be standard across all show models on the floor for equal comparison. For example, have MSI's framerate utility Afterburner installed to measure game performance.

While this may sound involved, these are standard utilities and practices done by exactly those customers shopping for PC's at your stores on their own computers. To not have these tools available for customers is akin to car dealerships not letting their potential customers test drive their cars before purchase. It doesn't make much sense.

Anyways, that's all I have. I've been shopping at Best Buy for years and always wondered why there hasn't been a better enthusiast PC experience at your stores. One cannot treat the customers shopping for high end PC's as the same customer looking for a basic one to check their email every month.

Perhaps this will find the right reader and some changes can be made to that department.
Status: Tell Us More

It is unlikely we would ever do this, but would like to hear from others if they would like us to have gaming demo computers set up in our stores? Make sure to vote for an idea if you like it.

Gift Cards!!

Status: Tell Us More
by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

Status: Tell Us More

You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

The 24/7 Elite customer service line is not helping anyone and only frustrating customers  The line is limited to My Best Buy program questions only, which include the following as stated; 

 

*  Points Balance

*  Reward History (Last 5+ transactions)

*  Certificate Status

*  Attach Missing Points

*  Points needed to next certificate

*  Spend needed to reach next tier level

 

Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning?  All of these issues can be resolved during the day.  The forums and moderators are already an excellent option to resolve anything related to these issues.  

 

If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it.   Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.   

 

If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.  

 

I'm not sure maybe I'm wrong.  I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline.  I'm assuming it is very costly to keep up such a service.  I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.

Status: Tell Us More

I truly hear where you are coming from on this, and I am curious if other Elite Plus members would like to see the services this team expanded? Make sure to vote for an idea if you like it.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

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