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New Idea

Playstation 5 sale idea.

Status: Acknowledged
by on ‎06-14-2021 09:44 AM

This sounds simple and you may have done it already but i did not see it.  Can you make an exclusive PS5 buying option for BB Credit Card holders?  With the madness of getting these it would combat the bots and get you more card holders.  Other companies have done similar things.  I.E. Gamefly, PS Direct, Costco, Sams, etc.  I myself would use mine. Have been a card holder for 10yrs. Thanks. 

Status: Acknowledged

Thanks for the suggestion. We would not be able to comment on any possible future promotional offers.

This idea is to be able to sub search from a set of results.

 

Often I find there is not filter for a specification I am looking for.

 

So when you have used the various methods to locate selection of items and it is narrowed down to say 127 item, you can now do a query to find matches from that selection.

 

Example. Say I am looking for Mac Book Pro's with 16 GB of memory. I can filter down to that. But there are still 86 items.

 

However, I only want to see latest model. So I can now do a sub search for Latest Model.

Then another sub search to show only Space Gray

 

Essentially this would allow for the manual filtering of features that are not set up with filters.

 

Status: Tell Us More

Thanks for the suggestion. Makes sense to me. Would anyone else like to see this as a search option on our site? Make sure to vote for an idea if you like it.

The combination of product shortages and scalping has made it nearly impossible for the average customer to purchase Graphics Cards and Next Gen Consoles from BestBuy. These items come in stock every so often but seem to be sold out within minutes (if not seconds). I have a few ideas that I believe can help reduce frustration for your customers and prevent scalpers from buying up all of the product that drops.

 

1. Pre-order options:

 

This would reduce customer frustration as they won't have to constantly monitor the product only do be disappointed when they aren't quick enough to snag their desired GPU/Console.

 

2. Link GPU/Console purchases to some form of photo ID (driver’s license):

 

This would more effectively allow BestBuy to limit the number of these high demand products that a person can purchase in a certain time frame. It prevents people from using multiple accounts and names to make these purchases. It would also make it much harder for bots to buy the stock within seconds.

 

3.  Make high demand items like these only available for purchase/preorder in store or on the phone:

 

As stores are now open for in person purchases, this would make it impossible for bots to buy all the stock. It would still provide people who cannot come into the store a way to purchase.

 

These are my suggestions, hope it can help.

 

*I am an employee. I know that BestBuy wants to be "customer obsessed" and help their customers in every way possible. I feel like these ideas can help BestBuy to assist our customers who are trying to obtain these hard-to-find items. 

Status: Acknowledged

Thanks for your thoughts on this! We truly do appreciate it!

Fix ideas link

Status: Tell Us More
by Valued Contributor on ‎04-08-2021 01:55 PM

Screenshot_20210408-135213.png

My idea is that someone should fix this link that has been broken for a really really really really long time Smiley Happy

 

Status: Tell Us More

Thanks for letting us know about this! Does this link not work for others?

Elite Plus PS5 Event

Status: Acknowledged
by on ‎02-04-2021 02:10 PM

Would you please consider allowing Elite Plus members exclusive access to the purchase of the PS5?

 

Either hold an event that allows confirmed Elite Plus members only to make their purchase or allow Elite Plus Members to pre-order, while you vet that we are not bots, you can release the units in order that they were placed.

 

I don't have time to monitor twitter for drop notifications and then come to the BB site and fight with bots, I'd simply like to have a personal link for me as a confirmed Elite Plus member that I can use to place my order.

 

Please consider this to calm some of the madness for your most loyal customers.

 

Status: Acknowledged

I hear you on this, and we appreciate you idea here. I can assue you we are always considering ways to provide a better experience for our customers.

Scalping has been a big issue so I'm happy that Best Buy has been taking action so that more legitimate customers instead of bot farms have been able to purchase hardware. I think the current system may not be adequate for how advanced software has become. The random nature of release times for hardware means that places like nowinstock.com are the only hope for regular customers.

 

Lottery System

In Japan they use a pre-order lottery system to sell high demand items. How this works is that customers can opt-in to a pre-order lottery. From that lottery, emails are sent out to winning tickets that allow them to make the purchase. 

 

How this can help combat scalping and be a better buying experience

  • Purchases will be distributed randomly instead of concentrated within a release window.
  • Even though some bots will get through, bot/scalper purchases will be limited naturally by random selection.
  • Right to purchase is determined randomly rather than speed of clicking or noticing when a button lights up, which bots are now able to do. 
  • Prevents massive server stock requests from bot farms scraping inventory. 
  • One ticket per account/per item/ per household limits physical scalping
  • Winning accounts will be flagged for purchasing, and customer will be emailed
  • Customers can then be allowed a wide window (24 hours) to purchase the item. Otherwise a new lottery winner will be chosen and that stock can go back into the general pool.
  • Reduces stress and stock tracking for customers and is more convenient based on their schedule.
  • By having a large lottery opt-in window (about an hour) more people can at least have a chance to purchase the items.
  • Lottery numbers are not chosen on the day the tickets are available, but rather later. This allows accounts to be flagged for botting or scalping.
  • The buffer for purchases created by a lottery will let Best Buy announce when new stock is received/email notifications to customers that won't be made false by rapid purchases minutes later. 

Let me know what you think. I've been trying to get a 3070 and 5600x for a while. I think a lot of people are frustrated by the current situation and would like more to be done about the situation. I wonder if something like a lottery could be tested out. 

Status: Acknowledged

Thanks for the suggestion. At this time we will not be implementing this.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.

Have a preferred store option

Status: Tell Us More
by on ‎10-29-2020 07:34 PM

Hi! It would be really great if we could select a preferred/default store so we don't have to change it every time we log in. (I know that is supposed to be a feature, but it doesn't work. I select a preferred store, and it immediately reverts back to one about 30 miles away.) 

Thanks!

Status: Tell Us More

Nice Idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it!

Is there a way that Elite and Elite Plus could have a "product notification" option? So far, being Elite or Elite Plus hasn't really had much benefit.


Of course I'm talking about popular and (usually) "out of stock" items (current hot PS5, XBX, RTX 30xx).

 

It just seems to be a pretty basic option that all customers should enjoy, Elite or not. BB can certainly "Beta" test on Elite customers, I'm OK with that. XD

Status: Acknowledged

Thanks for the suggestion! At this time, we will not be changing our rewards program.

20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

Its been a very hard for the avrager perosn to get there hands on a Nivdia 30 series GPU. Giving My Best Buy Elite/Elite Plus memberse a timed window, lets say 5~8 hours to buy the stock before the general public could when new stock becomes avalible when be a novel way to: fend of scaplers, given more of an avrage working joe time to get a card, grab some postive prasie from the from the online communtiy.and help encorage shopping @ BBY to keep youre level up.

 

Can definitly say, Evga implamernting there queuing system has bought a lot of good sentiment to the company during this crazy release. 

 

Feels bad to miss the drop for the cards by 30 min~ and then turing around and see them imidelty relisted on eBay agian.... 

 

Would assuyme also there would be some limit 1 30 series card per houshold / account during this timned window and if you hand already oreded 1 you would no longer be eligable for hte timed window during hte next stock drop.

Status: Acknowledged

Thanks for the suggestion. We truly appreciate the input!

Revive Gamers Club Unlocked!

Status: Acknowledged
by on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

I'd like an "alert me" link under sold-out items that we can click that will pop up options to be e-mailed, texted, or both when the item becomes available.  

 

Also, within that message have a link to the product saying something like, "Buy it now."

Status: Tell Us More

Interesting. Would anyone else like to see this? Make sure to vote for an idea if you like it.

The XBOX Series X and PS5 pre-orders were a total disaster. The pre-order was plagued with bots ordering multiple systems, and prevented consumers from making the purchase. The item status would go from add to cart, to sold out, to coming soon, and eventually, all sold out.

 

Launch day was a total debocal too. I was insanely angry because I stayed up late, the timer expired, status of coming soon did not change until at least 5 minutes after the countdown expired, then immediately goes to sold out.. WHAT? how does something sell out in 1 second? Either the bots won, or there was absolutely no stock, and we all waited for nothing.

 

PLEASE, PLEASE, PLEASE... put in place captcha and 2 factor for launch days, limited items, major holidays when actually making the purchase. Make people not only sign into their My Best Buy, but also captcha, and 2-factor when actually checking out.

 

If not for special events, holidays, etc...Then make it for any purchase exceeding a certain dolar amount like say, $199 and above require captcha and 2-factor at checkout

Status: Acknowledged

From what I understand we will not be changing how these are processed at this point.

Gift Cards!!

Status: Tell Us More
by on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

Status: Tell Us More

You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Veterans Day Discount for veterans

Status: Tell Us More
by on ‎11-07-2019 07:00 PM

I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.

 

I appreciate your time and consideration of this suggestion.

 

Sincerely,

Degolfnut

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us provide a Veterans Day Discount each year on Veterans Day? Make sure to vote for an idea if you like it.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

lenovo USI stylus

Status: Tell Us More
by on ‎12-27-2020 09:05 PM

need to stock Lenovo USI Stylus pens.  I purchased a Lenovo Duet 2 in 1 a couple of months ago. I'm surprised that the USI stylus is Not available from Best Buy....A very needed product to enhance Chromebook operation...

Status: Tell Us More

Thanks for the suggestion! Would anyone else like us to carry this? Make sure to vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

Editing reviews

Status: Acknowledged
by on ‎09-30-2020 12:05 PM

This obviously is not a new idea, BUT ... I really would like to see BB allow reviews to be edited.

 

I recently reviewed a Google Pixel 4a, and I since have learned that my one very minor complaint about the phone is something that easily is resolved by going to Settings. I sure wish I could add that to my review.

Status: Acknowledged

I hear you on this, but at this time we will not be allowing edits of reviews.

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