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New Idea

 

To my knowledge BestBuy is the only seller of these "universal" iPhones that should work on any carrier, but then lock themselves to that carrier upon first activation. These phones are misunderstood by most people to be unlocked phones, but they are not truly unlocked. They are sold at the same price that Apple sells truly unlocked devices. I am an owner of such a phone that is now effectively a brick beause TMobile says they can't unlock it, but no other SIM will work in it and I have no coverage from TMO where I now live. Sales Associates should know this, but obviously some of them don't, or don't bother to relay this information to customers.  Due to their high cost, iPhone are not stored on open shelves but are taken to the register when requested by a buyer.  The first time you touch the device is after you've bought it, so even if its packaging stated these limitations it wouldn't matter.

 

I propose that BB implement a fact sheet stating the details of these phones and requiring a consumer to sign it prior to actually buying the phone.

 

Kiosk Locator and inventory

Status: Tell Us More
by Emerging Expert on ‎02-06-2019 07:53 AM

Best Buy has Express Kiosks at a number of airports.  3 in my local airport.

 

What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks. 

 

Showing their locations and what individual machines carry.  Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.

 

Now it would also be great if it could be included in the app.

 

Example. I was traveling to a different city for a business conference. I needed a jump drive.  I picked on up at the Best Buy Kiosk in Minneapolis Airport.  

 

What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport. 

 

Status: Tell Us More

Interesting Idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Modify monitor Fact Tags

Status: Acknowledged
by gadgeteer on ‎02-10-2019 01:02 AM

On the Monitor fact tags, I would love to what each monitor comes with in the box (for cables) added, whether the monitors have built-in speakers and whether the monitor is VESA-mount compatible or not is has been a huge concern lately too -- especially for customers looking for a multi-display setup, which are becoming increasingly popular.  This is another pain point as you often have to locate the box (and hope its not in the top overstock area) and then sometimes it doesn't list the box contents either so you have to resort to Googling. 

Status: Acknowledged

It's likely there is just not enough room on the tags to do this, but all specifications should be listed on the product page for the monitor on BestBuy.com.

Huge gigantic banner

Status: Tell Us More
by nckhammond on ‎12-28-2018 01:21 PM
Put a huge, gigantic banner over the TV department stating free delivery for any TV over 50". With a disclaimer that any TV's self delivered will not be returnable for physical damage"

Might help reduce the multiple posts complaning about broken screens when they got.home.
Status: Tell Us More

Who else would like to see such signage in our stores? Make sure to vote for an idea if you like it.

 

Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features.  I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.  

 

Here's where this is super helpful.  When customers compare printers, one of the things customers care about most is ink cost.  Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices.  It would be so much easier to have the prices listed right there next to the printer price on the side.  This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app. 

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Revive Gamers Club Unlocked!

Status: Acknowledged
by Thetanaman on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

Shipping- package delivery

Status: Tell Us More
by nursemichelle13 on ‎11-26-2018 05:23 PM
I think that all purchase bought should be shipping in packaging that disguises the item bought. I had a Christmas gift ruined when a computer monitor I purchased for my son was delivered in the monitor box and no additional packaging. This could reduce thefts of packages as well.
Status: Tell Us More

I'm sure this is the case most of the time, but I do believe this idea has been proposed in the past. Would anyone else like to see us do this. Make sure to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.

Telephone Numbers

Status: Acknowledged
by Jayster1961 on ‎09-14-2018 08:25 PM

I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working on ways to improve our phone system.

20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:

 

  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.

 

Regards,

 

Hitesh

Status: Acknowledged

Last I heard back on this idea I was told they are looking into this. Given I have not heard back since on this I would assume we have decided not to move on with this idea at this time.

At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so. 

 

Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff. 

Status: Tell Us More

Stop putting stickers on online orders

Status: Tell Us More
by yespick on ‎11-15-2017 10:53 PM
Multiple times now, I have purchased an item online, both for shipping and for in-store pickup. Every time, a large sticker is placed on the box. They are not easily removable and cannot be removed cleanly. On multiple occasions, these were gifts that had to be given with a big ugly sticker on it, or with the paper/adhesive left behind from trying to remove the big ugly sticker.

I’d this sticker is necessary, I’d like to suggest that your warehouses and stores be required to use removable adhesive. Thanks!
Status: Tell Us More

I'm pretty sure this has been suggested in the past. We are most likely not going to stop putting stickers on items we sell, but I guess it would be possible we could use removable adhesive. Would anyone else have any thoughts on this? Make sure to vote for an idea if you like it.

 

Veteran Discount

Status: Tell Us More
by RTW on ‎03-18-2018 12:22 PM

 a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc.  Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!

Status: Tell Us More

As far as I know we do not plan on adding a Veteran discount benefit at this time, but I would like to hear from others on this idea. Make sure to vote for an idea if you like it.

Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors.  Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.

 

 

Status: Tell Us More

Would anyone else like to see us add this filter for monitors on BestBuy.com? Make sure to vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

Disable Automatic Subscriptions

Status: Acknowledged
by Emerging Expert on ‎12-13-2018 10:40 AM

I would like to see automatic subscriptions not be a thing with Best Buy. 

I purchased a new computer for myself 12 months ago.  In the shopping cart I removed Webroot (which was free).

 

In May I purchased a new computer for my father.  This time I didn't remove Webroot. When I to my fathers place I  tossed Webroot in the garbage.  I set up my fathers computer. I did not activate Webroot. I did not register Webroot.

 

During checkout it does show Webroot Internet Security + Antivirus 2018 (3-Device) (6 Month Subscription) 

 

Last month I received a notice from my Best Buy Credit card that I was charged for a renewal on my Webroot subscription.

 

Nowhere along the line did I agree to a subscription. Further it should not have even activated.

 

You can go into your account and remove the subscription.  But you should not have to.  

 

What I would like for this suggestion is 

Best Buy does not Automatically enroll you in a subscription.

During checkout you should have to check a box to enable Automatic renewal. 

Status: Acknowledged

I hear where you are coming from on this, but at this time we will not be getting rid of automatic subscriptions.

Gift Cards!!

Status: Tell Us More
by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

Status: Tell Us More

You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

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