I know this is already out on this board a number of times. My hope is one more comment might make someone at corporate realize you are losing business because of this. If I cannot call a local store and talk with someone that knows what is going on at that location then I might as well be shopping with Amazon where thier support people can actually solve a problem.
This no calls to a local store has been in place for awhile now and I have to say the level of frustration it creates has caused me to not shop there. My time is worth more to me. If I have to spend time and money driving to a store to find out something I could have just called for then I'm not going to buy from you.
Bottom line your national call centers that are located who knows where suck.