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You should not charge a recycling fee for a TV that actually was purchased at Best Buy

Status: Acknowledged
by on ‎06-12-2019 03:58 PM

I have purchased all of my and family's TV's for the last 14 years at Best Buy stores (includings gifts and ones for kids going off to college) and now I'm ready to retire just one of them, as all of you know they want to charge a $25 fee to recycle it. It is a 40" LCD HDTV. I had asked my local store in Overland Park, Kansas, since I had purchased the TV from that store if they would waive the $25 fee, which he blatantly said no.  I even had the receipt in hand, because I wanted to show that I had purchased it at that store, because I knew of the $25 fee and thought they might waive it since I had purchased it there.   Well for the cost of $25, I will be taking all my future TV and other electronic purchases elsewhere.  



Status: Acknowledged

I hear where you are coming from on this, but at this time we do charge this fee to recycle a TV regardless of where the TV was purchased.

by Emerging Expert
on ‎06-14-2019 12:52 PM

Your leaving an old TV at Best Buy is not something they can simply throw in the trash.  It needs to be responsibly recycled.  And that costs money.  


They don't recycle themselves but have to haul it somewhere to be recycled. 


by Valued Contributor
on ‎06-17-2019 04:21 PM

It also depends on local recyling laws. Where i live Illinois, recyclers have to pay a yearly $5000 license fee just to be a recycler.  

on ‎06-26-2019 10:35 AM

Still if they wanted my continued business they should have taken their own TV's back.   They have lost all of my TV business and probably and most any other business going forward,  I have found another large local seller that will take any TV purchased at their location free for recycling as long as I have my receipt!   GOOD BUY best buy 



by Emerging Expert
on ‎06-26-2019 11:24 AM

I assume this means you will never buy an electronic device again in your life becuase I don't know any major retailers that will take your electronics to recycle for free.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-10-2019 02:26 PM
Status changed to: Acknowledged

I hear where you are coming from on this, but at this time we do charge this fee to recycle a TV regardless of where the TV was purchased.

by Valued Contributor
on ‎08-10-2019 10:25 PM

If you check around, theres probably an electronics recycling facility that will take them (and other electronics) for free (or alot less than $25). We have one here that gets big money from the metals they recover from them. 

on ‎08-11-2019 06:19 PM

Best BUST/sorry buy is behide the times here in our area.   All the other sellers in our area, if you bought the TV from that store and you have the receipt they will take it back or if you purchase a same size or larger TV from that store they will take your old TV to recycle at no charge.   Best Buy is the only retailer in our area that will not.  They have LOST ALL OF MY families business across all aspects.   They were also RUDE when I asked about it .

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