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Xbox One

Status: Acknowledged
by Slimmatt on ‎06-20-2013 05:09 PM

With Xbox One announcing that an initial "startup" update being a requirement at the launch of the new console; I think it would be a good idea for the Geek Squad to offer initial updates for customers who do not have internet connections at the time of launch.  It would drive your services business. I think it would really drive those customers to pre-order and purchase at BestBuy instead of Walmart, Gamestop, etc.  It would be a major advantage over the competitors in my opinion.

Status: Acknowledged

So after looking further into this idea it looks like we already provide a gaming setup service both in our stores and in a customer's home.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-25-2013 02:14 PM
Status changed to: Tell Us More
I fully admit to liking this idea, and would like to hear if there are other users that feel the same? What should we charge for this service? Remember to vote for an idea if you like it.
by
on ‎06-25-2013 06:51 PM

Good idea BestBuy should offer a console setup option for all systems just keep the fee below $20.

by
on ‎06-25-2013 06:55 PM

I agree with a $20 'initial setup' fee. That's reasonable.

by Emerging Expert
on ‎06-25-2013 08:45 PM

I am not certain but it was my understanding that you would constantly need internet access to utilize the Xbox 1

 

by
on ‎06-25-2013 09:44 PM

@bobberuchi, M$ backtracted on the always on requirement, along with restrictions of used/preowned games.

by Senior Social Media Specialist Senior Social Media Specialist
‎06-26-2013 04:37 PM - edited ‎06-26-2013 04:38 PM
Status changed to: Acknowledged

So after looking further into this idea it looks like we already provide a gaming setup service both in our stores and in a customer's home.

by
on ‎06-26-2013 05:20 PM

MS more than "backtracked" they did a rewind LOL. I don't know what they were thinking. If they didn't change they console war would've ended right at the start.

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