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0 Votes

Web Commerce

Status: Acknowledged
by on ‎08-20-2012 03:46 PM

I strongly suggest you begin to take the idea of web commerce seriously. Your web site needs a lot (!) of work with respect to searching. The only effective (?!) way to use the BestBuy web site is to search using Google, Dogpile, etc and then drill for the exact product within the Best Buy site. Often that fails as well. At the moment you have a web site with a bunch of stuff. You need, (badly in my opinion) some semblance of organization. I would add that once you get organized you will also need a method to stay that way. Product changes must be a challange, but whatever algorithm you are using for search is not effective.

Status: Acknowledged
The search capability on BestBuy.com has been much improved, and we continue to work to make our website the very best. Thanks for the idea.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-21-2012 12:22 PM
Status changed to: Tell Us More
I guess I'm just used to it, but I really have never had a problem finding what I need on our site. Does anyone else want us to improve our search feature on BestBuy.com? If so, what are some specific ways in which this feature could be improved?
by
on ‎08-21-2012 11:09 PM

The biggest thing that needs to be changed is to actually make sure that all of the specs are filled out correctly on the Specifications tab for every item.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-26-2014 04:39 PM
Status changed to: Acknowledged
The search capability on BestBuy.com has been much improved, and we continue to work to make our website the very best. Thanks for the idea.
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