Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
0 Votes

Waiting in line for Geek Squad, Customer Service or Order Pick-up / return.

Status: We Did It!
by on ‎02-19-2012 04:30 AM

I am sure that everyone at one point has had to wait in a long line to order or return something.  They need to set up a number or ticket system like they use whn getting your car tag. Instead of having to stand and wait in line they have a number system, where you take a number when you come in and the nwxt available representative will help you when your number comes up. It allow people to sit down and relax instead of having to wait in line and there you are not carrying a large piece of electronic equipment.  You should be able to tag your product with a number that correcsponds to a number that you get. You drop off you item in a holding area and have to show your number if you want to leave early to prevent it from being taken. There could be several cheap LED screens around the store with the next number up and/or they would announce the next two numbers on the overhead speakers,  that way there is always at least one person in line.  Instead of speanding 45 minutes in line someone could browse around the store and would possibly buy more items instead of standing in a line for what seems like forever and just keep looking at how much time they are wasting. Not having to carry around an item(s) would be nice.

Status: We Did It!

Just wanted to update this one. A short time ago we implemented an appointment system for customers needing to visit the Geek Squad Precinct in their local store. This way they shouldn't have to wait in line to see an agent.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-20-2012 04:01 PM
Status changed to: Tell Us More
Anyone that has ever waited in a long line to return or exchange something at any retailer likes this idea. To be honest a lot of the time this would be unnecessary, and could see getting annoyed with numbers being frequently called out over a loudspeaker. I do have to admit I could see the value in this, or a version of this idea, when the Customer Service desk is busy. I would like to hear from customers and employees on this, and if anyone has any ideas on how to improve this one!
by Senior Social Media Specialist Senior Social Media Specialist
‎09-20-2013 03:08 PM - edited ‎09-20-2013 03:10 PM
Status changed to: We Did It!

Just wanted to update this one. A short time ago we implemented an appointment system for customers needing to visit the Geek Squad Precinct in their local store. This way they shouldn't have to wait in line to see an agent.

Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Top Kudoed Authors
Labels