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Waiting areas

Status: Tell Us More
by on ‎12-08-2014 02:45 PM
Put seated waiting areas for customers to wait to be helped or for lengthy assistance requests.
Status: Tell Us More

Having wished this myself in the past I can truly say I like this idea. Space in any retail store is usually at a premium, and rarely goes to waiting areas when product could be displayed in that space. Because of this it's unlikely this idea would be put in place in every Best Buy store. I guess it's possible that stores with more square footage might be able to create waiting areas. Who else would like to see this idea put into place? Make sure you vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-09-2014 11:50 AM
Status changed to: Tell Us More

Having wished this myself in the past I can truly say I like this idea. Space in any retail store is usually at a premium, and rarely goes to waiting areas when product could be displayed in that space. Because of this it's unlikely this idea would be put in place in every Best Buy store. I guess it's possible that stores with more square footage might be able to create waiting areas. Who else would like to see this idea put into place? Make sure you vote for an idea if you like it.

by Emerging Expert
on ‎12-09-2014 12:47 PM

My Best Buy has a seated waiting area right in front of the Geek Squad desk and anohter over in cell phones.

 

this must be a store by store issue.  But you are correct there should be a sitting area for those awaiting customer service. 

by
on ‎12-09-2014 08:20 PM
@ Aaron, this is very simple fix place those electronic advertising kiosks right in that area. They`re usually stationed in high foot traffic/visibility areas in malls, shopping centers and movie theaters. More or less they`d function like the toucbscreen gaming kiosk but with all ads for products/services sold at Bestbuy. You could also expand the advertising to include food products with parent companies owned by the soda/candy products you currently sell. Say the milk industry made a large contract with BB that came out to $25,000 store, pretty nice deal for a product that`s not really BB`s focus. Having 25+ companies paying the same rate would certainly make a dent the overall operating cost of each retail location. Combine that with the possible sales from larger products sold by BB like tablets/tvs/smartphones you got a winner. Having one near the entrance/exit would be wise too making BB a "smart store". Every customer can come in and scan the barcode with their cell phone or scan their MyBB card/enter their # and recieve targeted promos and/or store coupons/offers. Weekly ad Movie/DVD/Videogame releases would absolutely thrive here I mean how much does walmart recieve to put those paper ad sleeves over the security "beepers" located at each entrance/exit. Gotta think they`d pay more to have a full 30 live action ad on the kiosk at BB.
by Valued Expert
on ‎12-10-2014 11:49 PM

I have to vote this up because there are sometimes lengthy wait times at my store to ask for assistance. At least let me sit down and rest while I wait patiently.

by Valued Contributor
on ‎12-11-2014 09:12 AM

In my local Best Buy, I noticed the mobile area had a temporary seating area setup during the Black Friday sales weekend.  I guess it depends on the store and how much space is available.

 

In my local mall for crowd control, phone numbers were taken down and families would get a text message to say it was their turn for Santa pictures.

 

In a popular Bellevue (Din Tai Fung) restaurant, they were using an App called "NoWait" to track customers waiting over 2 hours for a table.  You could see where you are in the queue while you were shopping, there was continual projected wait times.

by
on ‎12-17-2014 09:28 AM

My father who has kidney disease could had benefited from this before. There have been wait times before where he would have to go out to the car and wait until I'm finished cause with his weight and health he just can't stand up for long periods of time.

by Valued Contributor
on ‎12-17-2014 10:16 AM

I too have a loved one who cannot stand for long times.  Some solutions I found...

  • visit stores at quieter times (evenings are quieter)
  • I bought her a small transport wheelchair.  They are so light and the loved one can be wheeled from location to location with ease.  They were resistant at first, but with the chair, they can see and enjoy more of the mall/retailer.
  • when a wheelchair is not practical (travel).  I bought a folding camp stool which I open up in other seating areas and aisles close to where I want to go.  It's awkward to ask others to give up a chair, especially when others are older and don't understand our medical situation.
  • there's also can stools, but they are somewhat uncomfortable... especially women.
by Valued Contributor
on ‎12-17-2014 11:56 PM

typo.... "can stools" = "cane stools"

by
on ‎12-18-2014 11:52 AM

you forgot one option xD.... bestbuy offer digital content you know I had to pull that one to the front heh.

by
on ‎06-30-2016 06:16 PM
(Valued contributor) "can stools"=" cane stools"
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