Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
0 Votes

Video Game Trade-Ins

Status: Acknowledged
by on ‎08-04-2015 01:07 PM

I just got a Gamer's Club membership from BestBuy which has been pretty great so far. The only complaint I have about BestBuy's video game program is trading in your games for store credit. I recently went to the BestBuy in Monroe, LA, and wanted to trade in 3 games to go towards my next purchase. I went to customer service where they told me they needed my license plate number and driver's license. I gave the man my license and he had to take pictures of it. Then, he had to take a picture of me as well. I'm not sure if he was inexpeienced or not, but this process took about 30 minutes just to trade in the games. He also told me I'd have to do this everytime I wanted to trade a game in. There is no reason for this. I should be able to walk into the store, hand in my games and give them the membership card, show my I.D., and get my trade credit card in MAYBE 10 minutes. I can understand taking pictures of driver's licenses and stuff when trading in more valuable items like iPhones or laptops, but for video games not worth $60? No. BestBuy should look into Gamestop's video game trade-in system and implement that or something quicker than it is now. 


I'm sorry if something like this has already been posted, but I just needed to share my thoughts on this. Thanks!

Status: Acknowledged

Our stores are required to abide by local pawn shop laws when accepting any item to be traded in, and these laws vary greatly from one city to the next.

by Valued Expert
on ‎08-05-2015 09:45 PM

I have never had an issue or happening like that.



by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-06-2015 04:45 PM
Status changed to: Acknowledged

Our stores are required to abide by local pawn shop laws when accepting any item to be traded in, and these laws vary greatly from one city to the next.

on ‎09-20-2015 10:37 AM
The statute is clearly directed toward merchandise being delivered by truck not handing it in at a counter.  This is clearly an overreach and unnecessary.  I highly doubt Best Buy needs license plate numbers, but the local GameStop, Game Mechanix, WalMart, Target do not.  
For reference...
Sec. 25.4-34. - Comprehensive record of secondhand goods or objects purchased.

Every secondhand dealer as defined in this article shall be required to maintain a book or ledger setting forth each purchase or sale of secondhand or used merchandise for each transaction. Each ledger entry shall be entered at the time of each transaction and shall contain an accurate description in the English language of the merchandise or article received, including serial numbers, model numbers, brand names, colors, sizes, initials, style and any other distinguishing letters, number or marks, numbers of said objects and the amount paid for the merchandise or article.

In addition to the above requirements on the merchandise or article, the secondhand dealer is required to keep the name, address, sex, race, height, weight, and driver's license number of the person or persons selling or delivering said merchandise to the secondhand dealer along with a description of how the merchandise was delivered. If the merchandise was delivered by vehicle the dealer shall obtain the license plate number of the vehicle. No dealer shall purchase or accept any merchandise by any other method unless the seller provides picture identification with a valid state driver's license, an armed forces identification card or a state identification card issued by the motor vehicle office of the state police department. The state driver's license number or the military identification card number or the state identification card number shall be recorded on the daily report. Any information required herein and not provided by the dealer shall automatically become a violation as per section 25.4-41.

(Ord. No. 9110, 12-12-89; Ord. No. 10,620, 9-12-06)

State Law reference— Similar provisions, R.S. 37:1864.

Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
We will soon be transitioning all support needs to

Our Best Buy Community Forums will be closed for new posts beginning on March 20th.

For further help please visit Best Buy Support.
Idea Statuses