A co-worker of mine is actually credited for this idea...personally I doubt it would ever happen but I told him I would suggest it for him.
So pretty much his idea is to have a VIP treatment charge. I.e. person A calls up and says they wish to order "make list here", the list would then be forwarded to that store who would in turn send one of their lovely associates to start putting those items in a cart that are available of course.
So the purchaser would come in a certain time frame then and pick up all of those items and are charged a vip treatment charge as everything is already waiting in one little area for them.
-makes extra money for BestBuy
-happy customer who didn't have to do a lot
I'm sure there are several angels that have to be looked at with such an idea but hey just throwing it out there.