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0 Votes

Upgrade My Best Buy phone system

Status: Acknowledged
by Emerging Expert on ‎05-13-2015 01:02 PM

I had to call My Best Buy 1-800 number for assistance.

 

The phone system sound quality is horrible.  It is like making an International call

 

I was very difficult to understand what the people were saying from all the back ground static.

 

If I ever  had to rely on phone support for something serious it would be very difficult. 

 

 

Status: Acknowledged

It sounds to me like you merely had a bad connection. I've call our 1-888 number many times and have never noticed poor sound quality.

Comments
by
on ‎05-13-2015 02:30 PM
Could be a bad link anywhere between your phone and the call center. I'd just call back.
by Emerging Expert
on ‎05-13-2015 03:25 PM

Well the first guy I talked to got disconnected from me.  I had to call a second time.

 

This is also not an isolated incident.  I called once about 4 months ago with similar result.  

by Senior Social Media Specialist Senior Social Media Specialist
on ‎05-13-2015 04:42 PM
Status changed to: Acknowledged

It sounds to me like you merely had a bad connection. I've call our 1-888 number many times and have never noticed poor sound quality.

by Valued Expert
on ‎05-13-2015 07:15 PM

I can vouch for bobberuchi on the call quality I've called on occasion too and it's sounded less then perfect but I was able to understand what they were saying. It's hit and miss when I've called the couple times I did. 

by Emerging Expert
on ‎05-13-2015 07:17 PM

Solar Flare

 

by Valued Contributor
on ‎05-19-2015 02:04 PM

Only thing I can really add input here is that the "holding" music for geek squad/1-800 is horrid...it's like a 10 year old palying the guitar quality.

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