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Unsure Who To Contact

Status: Acknowledged
by on ‎10-24-2014 07:37 PM - last edited on ‎10-25-2014 04:46 PM by Social Media Specialist Social Media Specialist

I was writing a review for the new film "Snowpiercer", directed by Joon-ho Bong. Unfortunately, due to Bong being his last name (he is from South Korea), I was unable to use it in the review, as it was deemed "inappropriate language". I know the reviews get overviewed before being posted on the site, so I find it odd that there's no consideration for the need to use certain words sometimes; aka ocassional a movie's title will have a bad word in it, ie- "(edited per forum guidelines)  Year" (2010) (I had to slightly change the name of this movie because of the exact issue I am discussing), "Hell Ride" (2008), or "Queen Of The Damned" (2002). Included along this line is that some filmmaker's names (be it actor, actress, director, screenwriter, etc.) can have words not everyone deems okay.

 

Joon-ho Bong is a very popular director, and the fact that one can't use his full name (his last name, nonetheless) when reviewing his films is ridiculous. I purpose that the fine folks overseeing the reviews before using putting them on the site can deem what is inaproppriate when viewed in context.

 

Also, the circuitous manner in which I had to go to even find a place to post this (and I am not even sure this is the right place for it) was absurd. Why isn't there a "general issue" contact anywhere?

 

Thanks,

-Bobby

Status: Acknowledged

Thanks for sharing your feelings on this. I can assure you we are always striving to improve any of our systems, and that includes our review censor. There should be multiple contact us options on BestBuy.com.

Comments
by
on ‎10-25-2014 11:51 AM

It's always hard to create a good censor, but Best Buy's does need some work.  The word "Bad" is considered inappropriate as well.  Heck, as you pointed out, the titles of some works will have adult language but you can't even put the same words into the review.

by Community Veteran
on ‎10-26-2014 08:59 PM

Best Buy initially had some issues with the filters with these forums and after doing some research, allowed competitors names to be posted here and relaxed the smut filter some.

 

Stil if Reviews are reflecting in this manner it needs to be changed or a employee override that allows it to clear the system without being filtered. A case by case basis for sure.

by Community Veteran
on ‎10-26-2014 09:07 PM

Also, I'd like to point out to Best Buy about profanity if I may...

 

If you go to BestBuy.com and type in the F Word, A bunch of stuff comes up, without the explicit name having stars to mask the entire word. So why does Best Buy allow names of explicit content to show up unfiltered but the reviewer can't use this specific word in their review?

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-27-2014 11:15 AM
Status changed to: Acknowledged

Thanks for sharing your feelings on this. I can assure you we are always striving to improve any of our systems, and that includes our review censor. There should be multiple contact us options on BestBuy.com.

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