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UNAVAILABLE ITEMS- ORDER PROCESS MESSED UP

Status: Tell Us More
by on ‎07-20-2015 12:52 PM

Let the customer know that the item is unavailable when it is put in the cart for purchase. I order a lot of stuff on the internet and this always happens on other sites.

 

I just ordered three of one of your daily specials, reentered my expired credit card, entered my gift certificate numbers and codes, verfied shipping instructuctions, clicked to purchase and only then got a  SORRY UNAVAILABLE DUE TO HEAVY DEMAND as the absolute last step. WHAT A DOWNER AND WASTE OF TIME. ONLY item I wanted today, so I had completely wasted my time. This is incredibly inconvenient, I understand that there may be limited quantities, but let me know when I try to purchase it - not at the end of the process. Seems like a no brainer to keep a running inventory against the orders.

Status: Tell Us More

Would anyone else like to know if an item is no longer available when you add it to your cart? I'm not sure it would be completely possible since some items might sell out between the time you add them to your cart and the time a customer attempts payment. Make sure to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-20-2015 04:47 PM
Status changed to: Tell Us More

Would anyone else like to know if an item is no longer available when you add it to your cart? I'm not sure it would be completely possible since some items might sell out between the time you add them to your cart and the time a customer attempts payment. Make sure to vote for an idea if you like it.

by Emerging Expert
on ‎07-21-2015 09:39 PM

I think Allan has touched on that.  I think a key of what you wrote answers the issue.

 

SORRY UNAVAILABLE DUE TO HEAVY DEMAND

 

The Daily Specials are limited quantities most of the time and Best Buy sends out thousands of emails every day showing the daily specials.  

 

There have been times when I was trying to get a pre-black Friday special from my elite status and I have put things in the cart but by the time I got to checkout they were sold out.

 

 

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