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Two 2014 Extended Holiday Return period adjustments needed

Status: Tell Us More
by on ‎09-25-2014 12:53 AM
Having the ability to return items for an extended period during the holidays is great & always welcome. But this presents another issue that was certainly correct for elite/elte plus members. Price matching BB prices during the same time frame. It would make things a whole lot simplier to be able to price match an item I buy @ BB on Dec 12 when it goes on sale @ BB on Jan. 8 vs having to return/rebuy the item instead. I know from reading alot of customer feedback about being refused a price match so they simply returned the open item for a full refund then proceeded to buy a brand new one on sale.

This can`t be good since BB now has to sell the open box item at a loss no matter what condition it`s in b/c it`s not "new". Customers are too smart & it`s not worth the hassle to make them jump thru extra hoops especially during the most aggressive/competitive time of year for retailers.

The 2nd change would be allowing competitor post purchase price matching during the same time frame. Last year, Walmart made big press by stating they wanted to win the holidays & they went all out to reach that goal matching everybody. I`d like to see BB match the current major online retailers/local B&M retailers post purchase during the extended holiday return period that way I can lock up most of my purchases headache free. I understand price matching during Black Friday(Brown Thurs) thru Cyber Monday on`t happen which is fine but I`m sure you`l see plenty of sales in Dec and purchases using giftcards in January which all adds up too.

Status: Tell Us More

Thanks for the suggestion. I don't believe we have actually announced whether we would be having an extended holiday return or exchange period this holiday season, but my guess is we will be. Who knows maybe this year’s holiday return or exchange policy will include this suggestion. Would anyone else like to see this added this year? Remember to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-25-2014 10:44 AM
Status changed to: Tell Us More

Thanks for the suggestion. I don't believe we have actually announced whether we would be having an extended holiday return or exchange period this holiday season, but my guess is we will be. Who knows maybe this year’s holiday return or exchange policy will include this suggestion. Would anyone else like to see this added this year? Remember to vote for an idea if you like it.

by Emerging Expert
on ‎09-26-2014 01:25 PM

That is exactly what I have done when not given a price match inside of the return persiod.  However, I approach the customer servcie person or the store manager FIRST and explain.  They would RATHER do the price match than have an OPEN BOX item to deal with.  I have never had to actually do the return.

 

I am also an Elite member.

 

 

by dreamer131313
on ‎10-10-2014 09:22 AM
Actually I would prefer the best buy policy that was in place for last holiday season which was: If a customer purchases an item on or after Nov. 3 from Best Buy and then Best Buy, a local retail competitor store, or a product shipped from and sold by a major designated online retailer lowers their price through Dec. 24, 2013, we will match the price. All other current Low Price Guarantee terms still apply.
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