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Tie in the website to the forums and allow guests to ask questions directly from the website.

Status: We Did It!
by Valued Expert on ‎09-28-2012 09:29 AM

I realize the title of my posting may be a little bit crazy,  or not understandable, but one of the companies Best Buy owns, Future shop has their online forums tied into their website that allows a guest when browsing the site , to ask a question. The question then comes onto the forums, and people have a chance to answer and vote on it. The one with the most votes at the end of the "Kudoing" gets marked as a good answer and the reply is sent back to the anonymous guest.

 

I can see where this system can get abused by spam, and lots of people hate to use those god awful reCaptcha systems, but forums integration with the Best Buy site, would be a pretty neat next step for how BestBuy.com functions.

Status: We Did It!

On the lower-right of many product category pages a link to the appropriate product board is provided there, and on some BestBuy.com pages individual threads are linked to on BestBuy.com. In addition a customer can now post questions to Best Buy Unboxed directly from the Questions and Answers portion of our companies Facebook page. We continue to integrate all parts of Best Buy online.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-28-2012 03:09 PM
Status changed to: Tell Us More
Thanks for the idea. I could see the described integration as being helpful for our customers. Anyone else have any thoughts on this idea?
by Senior Social Media Specialist Senior Social Media Specialist
‎03-27-2014 02:56 PM - edited ‎03-27-2014 02:59 PM
Status changed to: We Did It!

On the lower-right of many product category pages a link to the appropriate product board is provided there, and on some BestBuy.com pages individual threads are linked to on BestBuy.com. In addition a customer can now post questions to Best Buy Unboxed directly from the Questions and Answers portion of our companies Facebook page. We continue to integrate all parts of Best Buy online.

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