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Telephone Numbers

Status: Acknowledged
by on ‎09-14-2018 08:25 PM

I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working on ways to improve our phone system.

by Emerging Expert
on ‎09-17-2018 12:34 PM

I agreee it is nice to be able to talk to an actual person in the location  you want to go to.


I want to do this and there is a BB across the street from my office.


Typically the web site has been pretty accurate for me about if something is in stock, but I have had a couple of cases where it wasn't.


However, you may run into a situation where they have limited quanties and your best bet then would be to order it right then and there over the phone.


on ‎09-18-2018 12:37 AM
The bad thing..I called them before I left my house almost 50 miles away, after I spoke with an associate at another store, and had a chat associate, both confirming what I thought I would be able to get. As I left my house I called and was on hold for over 50 minutes.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-21-2018 11:24 AM
Status changed to: Acknowledged

Thanks for the suggestion. I can assure you we are always working on ways to improve our phone system.

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