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Store Pickup Reminder Emails

Status: Acknowledged
by on ‎12-18-2013 09:03 AM

Last week I ordered something off the website to be picked up in my local store.  It was made clear both during the order process and through a confirmation email that I had a week to go to the store to pick up my order.  I placed the order on Fri 12/13, received confirmation that my order was ready to be picked up within an hour of placing the order, and even received an email reminder on 12/15 regarding my order.  All this I was very happy about, as I planned to pick up my order this Thurs 12/19 after our company Christmas party.

 

Then this morning I went to check my email and there was an email with the subject: Your order is about to be cancelled.  I about had a heart attack.  I frantically searched through my emails to make sure I still had until Saturday 12/21 to pick it up (which I do).  I enjoy the email reminders to pick up my order but perhaps you should wait until 24-48 hours before an order is about to be cancelled to send out an email with that in the subject.  Much less heart attacks/panic that way.  Thanks!

Status: Acknowledged
Sorry for startling you, and I hear where you are coming from on this. I think we would have the opposite concern if we did send out these emails at a later date in the process. Thanks for sharing your thoughts on this.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-19-2013 04:37 PM
Status changed to: Acknowledged
Sorry for startling you, and I hear where you are coming from on this. I think we would have the opposite concern if we did send out these emails at a later date in the process. Thanks for sharing your thoughts on this.
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