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Stopping bots with captcha and 2 factor for sign in AND purchase checkout

Status: Acknowledged
by on ‎11-11-2020 10:09 AM

The XBOX Series X and PS5 pre-orders were a total disaster. The pre-order was plagued with bots ordering multiple systems, and prevented consumers from making the purchase. The item status would go from add to cart, to sold out, to coming soon, and eventually, all sold out.


Launch day was a total debocal too. I was insanely angry because I stayed up late, the timer expired, status of coming soon did not change until at least 5 minutes after the countdown expired, then immediately goes to sold out.. WHAT? how does something sell out in 1 second? Either the bots won, or there was absolutely no stock, and we all waited for nothing.


PLEASE, PLEASE, PLEASE... put in place captcha and 2 factor for launch days, limited items, major holidays when actually making the purchase. Make people not only sign into their My Best Buy, but also captcha, and 2-factor when actually checking out.


If not for special events, holidays, etc...Then make it for any purchase exceeding a certain dolar amount like say, $199 and above require captcha and 2-factor at checkout

Status: Acknowledged

From what I understand we will not be changing how these are processed at this point.

by Valued Expert
on ‎11-11-2020 12:03 PM

So how did you identify all the bots? You should share your technical savvy with programmers so they can use it.


And if you were going to that extream to try and get an Xbox then you must consider you were probably lined up with 40,006+ other people trying to do the same thing.


I HATE CAPTCHA and 2 factor authenticaion when I am trying to make a simple purchase. Best Buy has a lot of customers that may have a hard time with it.  It makes web site unfriendly. 

I am not an employee of Best Buy. All opinions and comments are my own

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-11-2020 12:09 PM
Status changed to: Acknowledged

From what I understand we will not be changing how these are processed at this point.

on ‎01-31-2021 01:34 AM
As long as you make your money you don't care. Typical...
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