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Stop the Auto-Issue feature on Reward Certificates

Status: Tell Us More
by on ‎09-28-2014 06:53 PM

I think it's kinda crappy that you put an auto-issue on the Reward Certificates. We should be able to save them and use them at OUR discretion since WE are the ones purchasing items. Let us choose when to use them.

Status: Tell Us More

Elite and Elite Plus members should have the ability to receive their certificates only when they request them, but other members do not have this ability. Who else would like to see this change? Remember to vote for an idea if you like it.

Comments
by
on ‎09-29-2014 08:08 AM

I don't know if a large retailer would go a long with this but I do like it support.

by Valued Expert
on ‎09-29-2014 12:21 PM

Personally I don' t know what your doing different.  But I just looked at my rewards and have to manually click SUBMIT to issue a reward certificate.  

by
on ‎09-29-2014 12:38 PM
What I'm saying is that instead of having certificates auto issued at $5, $10 or $20, let them continue to accrue until the consumer is ready to use them. Say I want to save my certificates until I have $100 saved up and then purchase something, I can't do that with how the system is currently set up. It will automatically issue once I have saved up to the selected amount, max $20. Or, they can remove the expiration date on the certificates, that would work, too.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-29-2014 01:42 PM
Status changed to: Tell Us More

Elite and Elite Plus members should have the ability to receive their certificates only when they request them, but other members do not have this ability. Who else would like to see this change? Remember to vote for an idea if you like it.

by
on ‎09-29-2014 02:54 PM

Ah that makes sense why I had no idea why he couldn't do it. Thanks for clarifying that. 

by Valued Expert
on ‎09-30-2014 12:04 PM

Well I am biased as an Elite Plus member but keep it the way it is.  Special things are for special people.  If we give the same benefit to those who don't do what needs to be done then what is the incentive to do more.  

 

i.e. don't reward someone for not doing the work, so to speak.

 

It is like telling a little kid who struck out 3 times in a row that they are the best playe ever.

by
on ‎09-30-2014 09:23 PM

Only Elite and Elite Plus members can Bank Points. Which is what he's wanting to do. Other wise the only options are in $5 incrementes with the max setting at $20. Then once the points hit that ceiling cap that is set it automatically issues the certificate. Thing is these certificates expire. I want to say it's 3 months after the issue date.

by
on ‎07-30-2015 12:35 PM

I find this "auto-issuing" of certificates in such small increments quite ridiculous.  Apparently I used to be "Elite" so that I could accumulate my points and apply towards a larger, less frequent purchase.  I had never heard about this auto-issuing and am quite surprised to see this anti-customer procedure at Best Buy. .... Now that I'm about to buy another laptop, I thought I'd check my points balance and see that despite the almost $900 we've spent over the last year I have no points because certificates were auto-issued and then promptly expired.  

 

This methodology does not encourage loyalty of customers.

 

Suggestion:  Only auto-issue certificates if there is no account activity for a period of one year.  This allows the loyal, repeat customers to accumlate points so that they will return to Best Buy for larger purchases.  For the one-off or infrequent customers with no activity for the last twelve months, the auto-issuance of a certificate might prompt them to make another purchase.

 

 

by
on ‎06-16-2016 09:30 PM

I agree that the auto issue for reward certificates is a really crappy deal, that bestbuy forces upon its loyal customers. So much so, that if I dont think I'm going to be able to use the reward certificate that is auto issued before it expires, I'm much  more likely to use another merchant or buy from another website that issues reward points for purchases but allows the customer to choose when to use the points/certificate. Bad move best buy!

by
on ‎02-17-2017 06:01 AM

STOP Auto-issuing my points into REWARDS! Then they EXPIRE! Giving me points Then taking them away FRUSTRATES ME!! Shove Your Points!!!  OK.....

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