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Steelbook shipping

Status: Acknowledged
by on ‎10-06-2019 08:12 PM

Do not ship steelbook blurays/dvds on a plain envelope which doesnot have a bubble wrap layer inside... I have had personal experience and have seen the same with my friends, when steelbooks are shipped on UPS envelopes without bubble wrap layer. It creates dents in the steelbook case which caused the steelbook to be returned at store multiple times. Off late, my last 3 orders were delivered by USPS in a bubble wrap envelope and the items arrived without any dents...

Status: Acknowledged

We appreciate your thoughts on this.

by Emerging Expert
on ‎10-07-2019 07:06 AM

I would suggest your best practice it to always opt for in store pick up on Steel Books.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-23-2019 05:39 PM
Status changed to: Acknowledged

We appreciate your thoughts on this.

on ‎03-05-2020 08:44 AM

I've had 15+ orders in the past 6 months returned due to damage. Please stop using cardboard sleeves to send out steelbooks. The cost of returns must greatly outweigh the packaging cost needed to get these items out to people succesfully.

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