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0 Votes

Start Email verification process

Status: Tell Us More
by Valued Expert on ‎02-24-2022 07:34 AM

Best Buy should start an email verification system when people order digitally delivered products or have not used their account for several months.

There should also be a message that stands out instructing customers to check their email after have made a purchase to verify it went through.  This might work in place of a verification system. But there should be something in the email that would typically trigger a SPAM filter.

Quite often there seem to be issues with people receiving their digital versions of games.

There may be a variety of reasons.

  • SPAM filters blocking or redirecting a message
  • A customer’s email address incorrectly entered in the user account
  • A customer’s account it not linked to the email address they think it is
  • Some mail clients may have filters that block the message before a SPAM filter even gets to it. Hotmail for example used to have this issue.

There could be a variety of reasons why customers are not getting their digital codes. But these steps could alleviate some of them.

I personally have always gotten my digital codes in email when they were supposed to arrive.

Status: Tell Us More

Thanks for the suggestion, and I hear where you are coming from on this. Any other thoughts on this idea? Make sure to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-24-2022 09:29 AM
Status changed to: Tell Us More

Thanks for the suggestion, and I hear where you are coming from on this. Any other thoughts on this idea? Make sure to vote for an idea if you like it.

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