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Special elite missing package team

Status: Tell Us More
by Trusted Contributor on ‎02-13-2022 07:04 AM
With the amount of lost/missing package posts that need handled in different ways based on the situation. Maybe it would be better to have a team in the USA with Thier own ext or phone number handle them. To start investigations with the shipper etc, rather then the call center.
Status: Tell Us More

Interesting Suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-15-2022 01:18 PM
Status changed to: Tell Us More

Interesting Suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

by
on ‎02-16-2022 01:38 PM
That would defeat the purpose of the call center. Call center exists to create the case and push it to investigations. Having a direct line to investigations can lead to a number of inaccurate claims. There are steps that go into an investigation and side tracking those steps can lead to delays in other ongoing investigations regarding other customers. As convenient as we would want it, it's best to keep it standardized in this way to allow for workflows to be as efficient as possible without any major disruption.
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