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Simplify order cancellations

Status: Acknowledged
by on ‎06-10-2015 07:22 PM

I was searching for an item on BestBuy.com and found what I was looking for on sale. I added it to my cart and checked out and somehow I ended up on a page where it was recommending products to me (based on my purchase history?) and the exact thing I had just purchased they had a similar item on clearance for 1/2 off. So I tried to go thru and cancel my order because I figured the order was still "pending" and the rewards would go back to me like on competitor sites. This was not the case. Instead I unmasked a huge deficiency in Best Buy's online ordering system that you should fix sooner than later. If an order hasn't even been processed, it should be an instant cancellation so that customer can move on and get what they want. Instead this is now going to drag on over the next few days as I wait for them to cancel the order and (hopefully if they're still available) order the items at the much better price point.

Status: Acknowledged

It is my understanding that -- due to how BestBuy.com and My Best Buy systems interact -- the kind of real-time updating that you would like to see is not possible, nor is it likely to be in the forseeable future.

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by Social Media Specialist Social Media Specialist
‎06-11-2015 09:47 AM - edited ‎06-11-2015 09:48 AM
Status changed to: Acknowledged

It is my understanding that -- due to how BestBuy.com and My Best Buy systems interact -- the kind of real-time updating that you would like to see is not possible, nor is it likely to be in the forseeable future.

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