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SUGGESTION re: protection plans on sale and/or employee discount purchases

Status: Acknowledged
by on ‎05-17-2012 12:41 PM

There is an ongoing discussion on the warranties board started by a former employee whose protection plan is essentially worthless now that he is no longer employed with the company. The problem is that the plan only covers up to the original purchase price, and now that he no longer gets an employee discount... that amount is not enough to cover a full replacement of the defective product.


Similarly, customers who buy a protection plan on sale items are going to face the same problem... a voucher or credit for the sale price will rarely be enough to replace the defective item with an identical or comparable replacement.


Long story short, it is impossible for the current protection plan (which is based on "purchase price") to make customers whole on sale items.


Why not just assess the cost of purchasing the BTPP based on the regular pricing of that item?





by Senior Social Media Specialist Senior Social Media Specialist
on ‎05-18-2012 02:06 PM
Status changed to: Tell Us More
I hear what you are saying, and I have to say I don't dislike this idea. I could see some potential concerns on this, but would like to hear from other users as to what they think about the idea.
on ‎04-15-2013 08:04 AM

actually, per the GSP terms, it states:

If we determine, at our sole discretion, that your product cannot be repaired, we will replace it with a product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.


Now, reading that, say your 46" LCD TV that you bought 3 years ago as an employee becomes defective. GSP provides for a 46" LCD TV as a replacement, or to give you a voucher or gift card for the current market value of the product, not exceeding the original purchase price. Seeing as how 46" LCD TVs cost MUCH less than they did three years ago, you would very likely end up with a newer model TV with features/tech that your original TV did not have, or you'd be issued a credit in the amount of your defective TV's current market value, which is very likely what a new TV would cost you out of pocket, employee or not.


Sounds fair enough to go like-for-like with these types of exchanges under GSP, because if they went price-for-price, BB would be exchanging a 46" TV, 3+ years old, for a 70" TV, as the prices are much lower for this tech now. 


I say keep it as-is. It's fair.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-25-2014 04:24 PM
Status changed to: Acknowledged
Thanks for the idea
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