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Revive Super SKUs in Computers & Tablets

Status: Tell Us More
by on ‎02-17-2014 08:41 PM

This is kind of more of an internal thing, but way back when, Best Buy used to ultiilize Super SKU's.  I think bringing these back would be great, especially in Computers & Tablets.  

 

Computer sales are more complicated and drawn out than they really have to be.  I propose a Super SKU for 1, 2 and 3 year Bundle & Saves where you can type or scan a Super SKU and have it load the correct corresponding terms of all the services offered for that Super SKU;  In other words you could key in the Super SKU for a 1 Year Bundle & Save and you'd only be required to scan the internet security software, tech support, pogoplug, etc.  

 

This would save invaluable amounts of time during high peak traffic times like on the weekends and especially during the holidays. Rolling it out now while there's lighter traffic would be ideal so you can work out all of the kinks and it'll be ready for the next big drive time, Back to School. 

Status: Tell Us More
Saving time on each transaction means our associates would be able to assist more customers; sounds like a good idea to me. Would any other employees like to see this put into place? Remember to vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-18-2014 10:42 AM
Status changed to: Tell Us More
Saving time on each transaction means our associates would be able to assist more customers; sounds like a good idea to me. Would any other employees like to see this put into place? Remember to vote for an idea if you like it.
by Best Buy Employee
on ‎02-26-2014 03:56 PM

I would so love this as a sales employee, sometimes it is so frustrating having to scan everything and then troubleshooting when for some reason it did not bundle out propperly.

 

Or when I see shock on a customer's face that the price is higher then I quoted because the bundling changes hadn't taken effect yet. I am all for simplifying this process.

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