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0 Votes

Returns

Status: Acknowledged
by on ‎09-27-2012 11:51 AM

 

Model: NBC205 | SKU: 4228675

Norazza Blue Crane Digital DVD Camera Training Video Guide - 74 Minute

Sale: $23.68


Since the change in store of not having asset protection at the doors, there is no way to identify if the product that a customer is returning came from a purchase they did prior or if they just took the item off the shelf.

 I am a loyal customer to Macy's, and they have an easy way of identifying just such thing. When an item is rung up through the POS system, there is a tracking purchase SKU sticker ( its very small and its yellow) and that SKU is scanned and placed on the product.  This helps when the item is  returned without a receipt. For  Best Buy, this would help us reduce shrink, by us identifying if it was bought previously, if someone just took the item off the shelf, and if an item comes into the store without a receipt, and there was no reward zone attached. This would also help with after Christmas returns. Even though many associates  will offer gift receipts, we all know that the day after Christmas, there are many many items brought in without a receipt. Im sure the cost of doing this will benefit  not only best buy, but the customers who bring in items that were gifts.

 With not having Asset protection at the door, there is no way to identify a legitimate return.

   

                                                                                         Thank you for your time

Status: Acknowledged
Thanks for the input.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-28-2012 02:29 PM
Status changed to: Tell Us More
I'm not sure if this would work or not, but I would like to hear from other employees on this idea. Remember to vote for an idea if you like it.
by
on ‎03-08-2013 09:46 PM

One thought is that it would slow down the checkout process. More expensive items tend to have a serial number barcode. The POS system could require that to be scanned on all products that have one after the UPC is scanned.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-27-2014 02:38 PM
Status changed to: Acknowledged
Thanks for the input.
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