If the product works the exact way it was supposed to, why should it matter If someone were to return it in 30 days?
I think the product should be tested and then you can see if you can return it or not.
Just my thought, but the further you lengthen a return period, the more abuse you're likely to see from it. Not to mention that the more an item is used, the more likely it is to have a problem. How long of a return period do you want? Or do you feel that there shouldn't be a period as long as the item works?
There doesn't have to be a period. There can be several rules as guidelines though. Such as no scratches and other damages to the item.
Thanks for the clarification. I should point out that we do provide a longer return or exchange period for our Reward Zone Premiere Silver members, but you would have to qualify for silver membership before this would be an option for you.
I can promise you that we are consistently reviewing all our policies, and I'm confident that lengthening the timeframe is something we have considered more than once.
I should also point out that your idea of the condition of the item effecting whether we accept a return or exchange beyond 30 days wouldn't be make a difference. The reason for this is we already require any product being returned or exchanged to be in like-new condition. Thanks for the idea.
I just want to say that I love Best Buy's "Perfect Match" promise. I bought a monitor that I thought I would love, but hated it. Returning it was no hassle at all, so I tried another one from Best Buy, and it is a keeper. It was a very positive experience and I really felt valued as a customer.
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