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Returns Policies

Status: Acknowledged
by on ‎04-11-2014 07:40 PM

I think that Best Buy should have a accidental on all electronics,with TVs included.The new TVs are pretty light and can easily be moved.I recently purchased a Samsung 32' LED smart TV and bought the 5 year warrenty and it was broken by kids in my neighborhood playing ball outside.It was broken by no one in my family and no one that I know and I think that is unfair to me because the warrenty did not cover it..I wouldnt mind paying extra for the accidental coverage if I had to..

Status: Acknowledged
I hear where you are coming from on this, but I'm fairly certain we will not be adding Accidental Damage from Handling (ADH) coverage to our Geek Squad Protection (GSP) plans on TVs. The reason is simple. If a GSP on a TV did have this coverage, a customer could simply damage the TV themselves, in the hope they would get the unit replaced with a new model instead of it being repaired. Thanks for the idea.
Comments
by
on ‎04-12-2014 03:48 PM

I guess you needed no fault !  *car insurance joke*  Smiley Sad 

 

It's a tricky  business for  sure and there are many here  who have had similar issues ( some even  at larger situations ) . I've  had a  55 inch get  cracked from a  friend of  mine  being a little too into a  wii game once...yeah.... he isn't allow to wii bowl with me anymore... LOL...

 

Sadly though just like in school the one  bad  apple out there makes it so the  rest of the class also can't have the good priveleges. This is probably  why there isn't more coverage on stuff like this. You see every time a  retailer has to  accept a  return on a product ( lightweight as you put it or not ) it  costs  them a lot of  more  money than  most consumers  realize. 

 

I would LOVe to see some sort of no fault warranty though...even if it just paid partial. 

by
on ‎04-13-2014 06:47 PM

Some day, there will be an electronics Insurance company out there that everyone will have. Then you can exchange Insurance information with the neighborhood kid's parents. Not sure if Bestbuy would be interested in it though.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-14-2014 11:00 AM
Status changed to: Acknowledged
I hear where you are coming from on this, but I'm fairly certain we will not be adding Accidental Damage from Handling (ADH) coverage to our Geek Squad Protection (GSP) plans on TVs. The reason is simple. If a GSP on a TV did have this coverage, a customer could simply damage the TV themselves, in the hope they would get the unit replaced with a new model instead of it being repaired. Thanks for the idea.
by
on ‎04-14-2014 04:17 PM
That's weak....i wouldn't careless if it is new or repaired because now I don't have anything,I'll rather have a repaired tv than nothing..Besides you guys have accidental coverage,for tablets,what's the difference...
by Valued Expert
on ‎04-25-2014 10:28 AM

This I think could be categorized as a horrible idea. 

 

To try to hold any company accountable for the customers handling of a procduct.

 

I have seen people drop their ice cream in McDonalds and expect the store to give them a new one and I am shocked that people won't take accountability for what they have done.

 

No this is a horrible idea.  Best Buy would go into bankruptcy if they did this.

by
on ‎05-16-2014 10:29 PM

A tablet cannot even begin to be compared to a TV. First, and largest reason, being that a tablet is meant to move when used, a TV sits there.

 

That aside, there's no reason that your TV falling over should covered by anything other than bad luck, if it wasn't an accident, your renters/homeowners insurance should cover it.

 

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