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Return Policy

Status: Acknowledged
by on ‎05-21-2018 08:09 AM

It is not enough to just match pricing. This morning I needed to purchase a projector for my business and my partner is rather picky. So I was looking for a highly rated projector (Epson EX9220) that I think may be acceptable. Best Buy and Staples both have the projector listed for $749.99. However, if my partner is not satisfied with the projector it will cost the business 15% ($112.50) to return at Best Buy. Staples return policy is 0% to return an item within 30 days.

 

I prefer to shop at Best Buy but you are not always the best choice all things being equal.

Status: Acknowledged

I appreciate you taking the time to share this suggestion with us. At this time we will not be removing our restocking fee from our Return or Exchange promise.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎05-25-2018 01:25 PM
Status changed to: Acknowledged

I appreciate you taking the time to share this suggestion with us. At this time we will not be removing our restocking fee from our Return or Exchange promise.

by
on ‎01-22-2021 09:41 PM
Your policy is unethical! Period!
A 15% fee across the board is bad business.

What exactly does that fee consist of?
It seems that it is a simple matter of sending it back to the manufacturer.
If those companies like say SONY, charges you a fee to send back then it should be in writing of what they charge you which I DOUBT that is the case since you are one of their main distributors.
So, with this policy, someone that buys a $10,000 product, you are going to charge $1500?
Does this seem ethical because some people especially during an economical crisis could use that to pay their mortgage all over an open cardboard box.

I COMPLETELY understand a fee, but across the board percentage is irresponsible.

The restocking fee should be on weight and size as if you were to simply take the item to UPS OR FEDEX.

THAT is normal business.

You cannot charge hundreds of dollars on something the size of a cell phone, it’s just arrogant.

Start making changes because you are heading towards the fate of Circuit City.
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