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Restructuring of GCU

Status: Tell Us More
by on ‎07-09-2014 08:28 PM
One of 2 things need to happen.

At a basic minimum, A prompt needs to alert a customer when they are about to exceed the maximum number of discounts on a product (3 of the same game) warning them that going through with the purchase could void their GCU.

After that things A prompt to allow them to purchase the game without the discount and not affect their status.

At the VERY minimum a prompt would allow them to purchase it without being under their account which would not give grounds for BBY to terminate their GCU. This would still be bad for the customer as it wouldn't tie their account to the purchase meaning no points (let alone double points benefit of GCU for games). This could at least be circumvented by the customer by doing a report missing points through myRZ.com, but like I said not an option that's ideal for customers.
Status: Tell Us More
I don't know if we would ever put this into place, but I would like to hear from others on this idea. Remember to vote for an idea if you like it.
Comments
by Valued Contributor
on ‎07-10-2014 07:44 AM

I agree with this! It's sort of like with Comcast and going over their bandwidth requirement. They give you a  phone call with an automated service that pretty much says "slow down, you about to go over" 

 

 

by USMasters
on ‎07-10-2014 08:34 AM

I wholeheartedly agree. If Best Buy is monitoring this then there should be a way for them to let you know before you do it, just as Amazon does when it has limited quantity offers.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-10-2014 03:19 PM
Status changed to: Tell Us More
I don't know if we would ever put this into place, but I would like to hear from others on this idea. Remember to vote for an idea if you like it.
by
on ‎07-10-2014 07:25 PM
Ageed, there needs to be some type of adjustment in regards to the limits. I don`t know which is the cheapest viable option but there`s gotta be a way.
by CheapestGamer
on ‎07-11-2014 08:31 PM

Agreed. This sort of thing needs to be put in place. Albeit I've almost completely stopped buying games from and trading games into Best Buy due to the elimination of the @gamer coupons and the magazine. Not so much the magazine as the coupons though, since most of the articles in the mag were meh at best. Not to mention them going completely digital whether you chose that option or not. 

 

Not only that but since BB's partner in the now former magazine never got back to me about a possible replacement for my remaining YEARS I had of the paid magazine and the mods here basically told me tough luck on a credit for what was a paid portion of the subscription I doubt I'm going to even bother renewing this crap in 2017. Unless they resurrect at least the paid GCU coupons and let em stack with sale prices like usual.

by Portman
on ‎07-13-2014 06:16 PM

I agree with the idea.  As I stated in the other idea on this topic having a way to turn off the discount but still get points would be benefical for people purchasing gifts and for games where you may be purchasing it twice (on 2 different systems) and then risk accidentally triggering the limit a year or so later when getting it as a cheap gift etc.

by Cochese
on ‎07-18-2014 07:32 PM

Another vote for this. There's situations where it is potentially confusing where games that have been re-released (like The Last of Us) or games with similar titles in the same franchise (Pokemon X and Pokemon Y - BTW, give us some clarification on this particular situation here) might ding the system.

 

I have three kids, and all love Pokemon. If there's four versions of a game, I could easily get dinged and it completely be innocent.

by qualityman13
on ‎07-31-2014 05:12 AM
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