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Report a Problem Functionality with BestBuy.com

Status: Tell Us More
by Elixibren on ‎09-04-2014 12:35 AM

Occassionally, while viewing BestBuy.com I come across a problem such as a blaringly bad typo, bad package deal, or just downright incorrect information. It would be nice to have the functionality option to report a problem with a product page, and allow BestBuy.com to make corrections to fix the problems. Maybe even an incentive program for a few Reward Zone points to the account if the problem is verified and fixed. Not much, like 10-20 points, just a little thank you. 

Status: Tell Us More
I love this idea. Would anyone else like to see this as an option on BestBuy.com? Make sure you vote for an idea if you like it.
Comments
by Valued Contributor
on ‎09-04-2014 07:48 AM

You can always post site problems on the forums on bestbuy.com and it will be looked at. I know for a fact I have done this before. If it was something malicious though you may want to just post in the topic that you need a connector to message you urgently about something malcious on the website. 

 

Now the idea itself, I do think it would be a great idea to have something like this. But you know it makes you wonder, I don't want to  say too much about the superuser rights but I have mentioned before in a topic about certain specs on product pages and to my knowledge they were never corrected. A lot of their information ( or all ) comes from the manufacturer and that's what they stand by apparently.Smiley Indifferent

by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-04-2014 11:57 AM
Status changed to: Tell Us More
I love this idea. Would anyone else like to see this as an option on BestBuy.com? Make sure you vote for an idea if you like it.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-04-2014 12:01 PM

@AWBrown, it is true a customer can always let us know via the many ways to contact us. I think the difference is these contacts would go directly to the members of BestBuy.com team that can immediately fix any issues. 

by Valued Contributor
on ‎09-04-2014 12:20 PM

Yeah I was going to mention he could message the webmaster but for the life of me I couldn't find his forum account now but I Know I have seen him.

by Elixibren
on ‎09-04-2014 07:55 PM

Yes, it's more of a "Hey, I know for a fact that's a 60Hz Television (UN40HU6950FXZA) but BestBuy.com has it listed as a 120Hz. How can I tell them?" and there reall is no EASY way to let the BestBuy dot com team know that there's a possible type that could lead to a customer disappoint. It could be something as a simple form that creates a ServiceNow Ticket, customer-facing, from a link on each product page "See a Problem? Tell us about it!" that takes you to a form with a couple of drop-down boxes and a comment section to explain in detail. 

by jeffboy
on ‎08-20-2017 11:47 AM

Yes, I think it would be a good idea to have a "Contact webmaster" (or similar) option on every page of the site.

 

For example, I just saw a (funny to me, potentialy embarrassing to the company) typo ("Will be pickup up by:").

 

However, knowing what I know of the BB culture (I have friends who work there), they wouldn't hire extra staff to deal with all of the error notices and functionality complaints - they would just add this as an extra duty for one or more already overworked souls . . .

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