Best Buy IdeaX

[#1]

Occassionally, while viewing BestBuy.com I come across a problem such as a blaringly bad typo, bad package deal, or just downright incorrect information. It would be nice to have the functionality option to report a problem with a product page, and allow BestBuy.com to make corrections to fix the problems. Maybe even an incentive program for a few Reward Zone points to the account if the problem is verified and fixed. Not much, like 10-20 points, just a little thank you. 

[#2]

You can always post site problems on the forums on bestbuy.com and it will be looked at. I know for a fact I have done this before. If it was something malicious though you may want to just post in the topic that you need a connector to message you urgently about something malcious on the website. 

Now the idea itself, I do think it would be a great idea to have something like this. But you know it makes you wonder, I don't want to  say too much about the superuser rights but I have mentioned before in a topic about certain specs on product pages and to my knowledge they were never corrected. A lot of their information ( or all ) comes from the manufacturer and that's what they stand by apparently.

[#3]

I love this idea. Would anyone else like to see this as an option on BestBuy.com? Make sure you vote for an idea if you like it.

[#4]

@AWBrown, it is true a customer can always let us know via the many ways to contact us. I think the difference is these contacts would go directly to the members of BestBuy.com team that can immediately fix any issues. 

[#5]

Yeah I was going to mention he could message the webmaster but for the life of me I couldn't find his forum account now but I Know I have seen him.

[#6]

Yes, it's more of a "Hey, I know for a fact that's a 60Hz Television (UN40HU6950FXZA) but BestBuy.com has it listed as a 120Hz. How can I tell them?" and there reall is no EASY way to let the BestBuy dot com team know that there's a possible type that could lead to a customer disappoint. It could be something as a simple form that creates a ServiceNow Ticket, customer-facing, from a link on each product page "See a Problem? Tell us about it!" that takes you to a form with a couple of drop-down boxes and a comment section to explain in detail. 

[#7]

Yes, I think it would be a good idea to have a "Contact webmaster" (or similar) option on every page of the site.

For example, I just saw a (funny to me, potentialy embarrassing to the company) typo ("Will be pickup up by:").

However, knowing what I know of the BB culture (I have friends who work there), they wouldn't hire extra staff to deal with all of the error notices and functionality complaints - they would just add this as an extra duty for one or more already overworked souls . . .