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Repair, Replace and Relocate Customer Kiosks In-Store

Status: Tell Us More
by on ‎01-11-2015 04:52 PM

I went to two Best Buy locations looking for an item last night and I needed to print a coupon from online.  Both stores only had about 2 kiosks and in both cases there were issues with both.  At one location, the screen was basically going out so you could only very faintly see things on the display. The only other kiosk I was able to locate in the store the printer had random letters and numbers on it and was flashing.  At the second location, the only kisok I was able to locate was in the back and the printer was very low on the toner so it only printed the top half of the page. So to summarize, it was incredibly difficult to find customer kiosks in the store.  In one case one was on the end of an aisle and in the other it was in the far back corner of the store in the car installation area.  In both cases, the kiosks were not cusotmer-ready.

 

The actionables I conclude from this are (1) Customer kiosks should be easier to locate. Clear signage or maybe better (more central) re-locating in the store could fix this.  (2) There should be a schedueled maintenance program on these.  At a set interval, a technician is dispatched out to repair/replace defects and toner is also mailed specifically for these units on a set interval as well.  

Status: Tell Us More

Has this been the experience of other customers? Any other thoughts on this idea? Make sure you vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-12-2015 11:11 AM
Status changed to: Tell Us More

Has this been the experience of other customers? Any other thoughts on this idea? Make sure you vote for an idea if you like it.

by
on ‎01-12-2015 02:16 PM

i have never experienced these faults however stores should be striving already to provide quality able services.

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