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Renewing Reward Zone Certificates for Gift Cards

Status: Acknowledged
by TS17 on ‎03-13-2019 05:19 PM



On February 5th (with no advanced contact) The reward Zone program was changed to no longer allow cashing in of Reward Zone Certificates for Gift Cards.  Was there a reason for the change? I am not sure how this would benefit loyal Best Buy customers.  Please change this policy back to continu to enhance your support of loyol customers.


Thank You

Status: Acknowledged

Thanks for the feedback.

by Emerging Expert
on ‎03-14-2019 07:29 AM

When you purchase a gift card you get reward points for the gift card.  So buying a gift card with points would be double dipping.

I believe there may have been some abuse with the program with people buying large amounts of gift cards with points and getting large rewards and using those rewards to buy more gift cards etc...



by TS17
on ‎03-14-2019 08:30 AM


You do not earn points when you redeem reward certificates. When you redeem a $25 certificate for a $25 gift card no points are earned, so there would be no abuse of the program.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-16-2019 02:06 PM
Status changed to: Acknowledged

Thanks for the feedback.

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