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Remove thumbs down on BestBuy.com

Status: Tell Us More
by on ‎02-16-2013 06:51 PM

When people post reviews online, they are posting their personal experience with a product.  When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews.   Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.

 

 

Status: Tell Us More
Thanks for pointing this out. I hear where you are coming from on this, and I would be curious if other people share your feelings on this. Remember to vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-19-2013 10:21 AM
Status changed to: Tell Us More
Thanks for pointing this out. I hear where you are coming from on this, and I would be curious if other people share your feelings on this. Remember to vote for an idea if you like it.
by
on ‎02-22-2013 09:02 PM

I like it personally as I don't have to wade through the 10 reviews that say I iz mad cuz it doesn't come in purple! Or I bought this and it broke after 2 years and ps it was the old model... It has a time and a place. 

by Valued Expert
on ‎02-28-2013 08:46 AM

Personally I disagree.  We need the thumbs down option.   Facebook for sure needs a Don't Like button.  People have the freedom to leave their opinions but should not need to be sheltered from others saying they don't agree.

 

I think a lot of people like to bring out their opinion as gossiple fact and don't want people to let them know they disagree.

 

I see lots of reviews from people that when you read the review they really seem to be lashing out in ignorance or trying to cover their own blunders.  

 

Often times a great review by an individual may be because they purchased it and by golly my choice is always the best.  I hear all the time people saying things like Chevy Trucks are the best Fords absolutly suck and are always broken.  And sometimes it turns out that this guy has only ever owned Chevys. 

by
on ‎03-08-2013 09:22 PM

Down voting isn't very helpful. If a post is abusive or otherwise violates the terms and conditions, you should be able to report it to the moderators for review and possible removal. If a review is helpful, give it a thumbs up.

by
on ‎03-19-2013 12:09 PM

The other problem with thumbs down posting is it encourages negativity in a general sense and as a psychology student it creates group think which borders on cyber bullying.  Most forums where people post something and someone else agrees (i.e. go Google Windows v. Mac) and it's one of those things where everyone has an opinion but someone feels so set in their way and that their opinion is right they'll unwarrantedly attack someone else's opinion and from there it stacks and stacks.  The same thing happens here - what is the point of a thumbs down? If someone has a problem with a review (in terms of its appropriateness) it should be able to be flagged and reviewed. But to thumbs down something is to almost tell someone that they don't know what they're talking about and that their opinion doesn't count - but if that's the case, why offer reviews in the first place.  Yes the person posting the review may not be the most tech savy but maybe that's what makes that product work for them and someone more tech savy may feel like "I'd never buy that."  So they thumbs down that person for what?  Morality boost? I feel like a better alternative is to take the feedback given above and have an option to flag reviews.  "Was this review helpful?" If not you click the link and say why "Off topic/Irrelevant to product (for people who down rank items because of problems with shipping, colors, etc.)" etc.  Just a thought. 

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