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Remove Rewards Certificate Expirations

Status: Acknowledged
by on ‎11-28-2016 02:09 AM



I'd like to suggest the removal of the rewards certificate expiration date.  I just lost a $20 rewards coupon that I didn't even know I had because I never received the email that I had earned it.  Matter of fact, upon closer inspection of my account, I don't even believe this particular rewards coupon allowed me 60 days because it was for using my credit card and not points accrual.    

So far as I'm concerned, and this has been echoed by other people from what I've seen, that is my money I spent using the Best Buy card and account which generated the points for the certificate.  That reward coupon should be there until I want to use it, regardless of when I request to have it issued or what event issued it.  I have now changed my account to bank my points indefinetely (after I did recieve a notice that another $20 certificate was issued so I'll have to use that one), but that wasn't an option I had before now so this isn't the first certificate I've lost because time got away from me or something else happened. 

I don't expect replies.  And I realize that it is my account and it is in the terms of service that I keep up with it and whatnot.  However, just because it's in the current rules, that doesn't mean it shouldn't change.  People are busy.  I don't have time to drop everything I'm doing everytime I have a rewards coupon and run into Best Buy to use it, especially when in this case I was only given a month to do so and had no warning.

Status: Acknowledged

We have run this by the business team in the past and they have assured us at this time this will not change for base member.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-28-2016 05:57 PM
Status changed to: Acknowledged

We have run this by the business team in the past and they have assured us at this time this will not change for base member.

by Valued Expert
on ‎12-01-2016 09:46 PM

You should double check your account settings and your spam filters.  Just today as a matter of fact I received a notice of a coupon that is expiring in October 14, 2017


It isn't like they are taking money away from you. It is more that you are not using money that was given to you.  Unlike Flex account where you pay into it and lose it if you don't use is.


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