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0 Votes

Refund Check process.

Status: Acknowledged
by on ‎10-20-2019 07:12 PM

Being completely unaware of the policy that $800 or more and a check has to be mailed to whomever paid cash, this is a turn off to the company itself. Not only do I have to wait weeks for money that was taken from me in just SECONDS, but I also have to be in the dark of the process completely? The process of these refund checks are not good for the people who primarily transact using cash.


Here is the current process

1.Make a return

2. Be told there will be arefund check in the mail in 10 business days

3. Be kept in the dark until the paper reaches me in the mail whenever?


That is not how it should be done. If I can go to a major chain store and recieve a check from them on the spot, why not you guys? And if you insist on sending it in the mail atleast give us a way to track it, I had to call the cusstomer service number 4 times, the store once, and finally headquarters before I got to someone who was actually able to get me a straight answer on the situation. Everyone else knew nothing on how to handle or how to help me.


The point I am trying to make is that this process is a complete mystery and it should not be at all. How it should be is the store should have a checkbook for refund purposes and given to the customer on the spot. And if that is not viable then there should be a reference number to show the status of your refund check. From Recieved, to processing, to Send and the most important part is the a tracking number so we know when it coming. Being kept in the dark is not something I like.

Status: Acknowledged

Thanks for the feedback. We truly appreciate it.

by Emerging Expert
on ‎10-21-2019 08:07 AM

Which major chain store will simply hand you a check on the spot?


For security purposes most stores do not like to keep large amounts of cash in their registers.  


When I worked major retail we had to mail checks also as there was not credit card to refund the money to. 



by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-23-2019 05:31 PM
Status changed to: Acknowledged

Thanks for the feedback. We truly appreciate it.

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