Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
0 Votes

Reduce Geek Squad Scams

Status: Acknowledged
by on ‎07-15-2021 10:48 AM

Here is a scary scam I was almost a victim of:

 

A guy with an Indian accent purporting to be from Geek Squad phoned me 3 hours after I had a sucessful computer update through the real Geek Squad initiated through 1-800-433-5778 and www.best.buy.com. He said after my update geek squad was detecting unusual activity on my computer and they needed to give me access to my computer again to investigate. He gave me a strange web address to type in. I said I would only give him access through www.best.buy.com. He argued that he must be from Geek squad as he knew I had been serviced earlier in the day. However, he could not give the the code to start a session on www.bestbuy.com and then he said he had already found a way into my computer and would call me back in 15 minutes. He did not. I was extremely lucky I did not type in his address.

 

I suggest Geek squad reference customers to a Scam information page

Status: Acknowledged
Comments
by Emerging Expert
on ‎07-15-2021 12:05 PM

The scam was not from Best Buy and was not initiated by Best Buy. the most likly situation is that you were on an unsafe web site at some time and they put a tracking cookies on you computer and it was sending them information about your activities.  They probably have one that gets triggered by an update  and then they can call you and it would sound legitimate. 



I am not an employee of Best Buy. All opinions and comments are my own.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-16-2021 11:33 AM
Status changed to: Acknowledged
 
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Top Kudoed Authors
Labels