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Reconsider the Microsoft Consultants Program

Status: Acknowledged
by on ‎07-10-2015 02:24 AM

My last rant of the night (I promise). I've never really understood the point of the Microsoft Consultants program. On paper, we rant and rave about how it's to tell the Microsoft story and yada yada yada but it would seem to me like a majority of computer users ARE Microsoft users, so this should just be a general requirement of being hired / working in the computers department. In this regard, I've always felt as the Microsoft Consultant was a me-too kind of effort on Microsoft's part (to the Apple Expert program which makes more sense seeing as it's a specialized product that a lot of employees usually don't know about), but the latest changes to the Microsoft Consultant program are just absurd. Case in point: a customer was actually told that they could not be assisted because the only employee that was available to assist a customer was the Microsoft Consultant and he was told he cannot ring up non-Microsoft products.  Keep in mind, the store was slammed and this "MS Consultant" is literally standing there watch this poor lady wait with his hands in his pocket like "what do you expect me to do?" This is not the experience that Best Buy should be striving to create nor should they be letting this happen  in their stores. Whatever Microsoft is funding you is not worth the dissatisfaction and potential lost business and this should really be re-examined and re-considered expecially as you enter two of the busiest times of the year for Computing: Back to School and the Holidays. 

Status: Acknowledged

I hear where you are coming from, but we would still want Microsoft experts to assist our customers. I use Microsoft products on a daily basis, but put PowerPoint or Excel in front of me and I struggle.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-10-2015 04:14 PM
Status changed to: Acknowledged

I hear where you are coming from, but we would still want Microsoft experts to assist our customers. I use Microsoft products on a daily basis, but put PowerPoint or Excel in front of me and I struggle.

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