I'd like to see a product classification for products in the store. The placards in place now make it very hard to compare products. I think a classification based on user knowledge would be a nice feature for Best Buy. When shopping for a product, your knowledge of that particular "area"(tvs, computers, cameras, etc) would be separated into Novice, Intermediate and Advanced. Novice labeled products would represent more affordable products that don't have all the latest and greatest features. Honestly, a 70+ year old couple comes in to buy a tv. Do they need a 60", LED, 3D, 240Hz, Interent tv? No. They just want a tv. So they go to the section with products tagged Novice. These products would be more simplistic to operate and have less features but would be more compatiable with the customers that don't need a Ferrari to go to church 1 block away. You could always sell warranties and Geek squad support to those users to further ease their minds. Most of the time you want to up sell, I understand that, but there is a large demographic of people that know what they basically want.
Speaking of user knowledge, it would also be nice to see some classes or seminars or whatever you want to call them at least once a week at stores. Have them on Saturday afternoons where you educate your customers on all the technology involved in each product area. Have a seminar on tvs. What is the refresh rate? What are my options for 3D? What are the differences in LED and LCD? How do adjust my tv to the right levels? Inform the customers that don't have the knowledge so they want to buy the products with more features. It's also a great opportunity for Best Buy to bring in manufacturer reps to sell their products. Give Best Buy customers the opportunity to see the latest and greatest from manufacturers first, before they hit the market. Have the reps educate your customers while they promote their product.