I went online to look for some new computer keyboards. I found some I liked in your Henderson NV store so I went to pick them up. Even though the website said they were in stock the store employee said you had none and said that keyboard had never been in that store and wasn't scheduled to arrive until September 13th. I was there on September 1st.
I asked for a raincheck and they said no. But they did offer to have the keyboards shipped to the store and I could make another trip to pick them up. So I gave up, went home and ordered some from Amazon. And they arrived the next day.
1) Your website needs to reflect accurate inventory. Why would it indicate a product was in stock when it had never been in that store?
2) After I made the trip once, your employees should have offered to ship it to me for free. I should not have to come in twice to pick up a product that should have been in stock.
The reason a customer comes to your store is to get something now and not have wait for shipping. You need to step up your game to compete with Amazon. I like Best Buy and would prefer to shop there. I hope you find a way to improve your service. Thanks!