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Price-Match Guarantee didn't work for me - Tacoma let $1,896.95 sale walk out the door

Status: Acknowledged
by on ‎09-01-2014 10:26 AM

Hi-

 

I'm severely disappointed in your price-match guarantee policy.  It didn't work for me.  I'm going to tell you what happened, and then I'm going to make a suggestion to make it work for your customers because right now, at a customer's point of view, it doesn't work and Best Buy is letting big sales walk out the door.

 

I went to the Tacoma, WA store on 48th street on 8/31/2014 prepared to spend $1,896.95 on a Nikon D610 that I need for my business. Best Buy is selling it for $1,899 and your competitor, B&H (who is listed on your approved price-match guarantee list), is selling it for $1,896.95 along with a 16GB memory card, an extra battery, and a DSLR shoulder bag all for free with the purchase.  Also, the price on the B&H website is what you pay (no tax or shipping).  So I printed off all of the B&H paperwork and brought it in to the Best Buy in Tacoma, WA expecting to purchase the camera for exactly $1,896.95 since you have a "Price-match guarantee."  Yeah right.  While Best Buy was willing to take $3.00 off of the price, they did not offer all of the free stuff that B&H was going to give me, plus they were going to charge an extra $180.21 in Washington state sales tax.  As a customer, the prices $1,896.95 (plus free stuff) and $2,077.16 DO NOT MATCH.  Therefore, I took my money out the door and purchased the camera from B&H over the phone in the parking lot. 

 

What I suggest to make it a true match price guarantee is to bring down the price of the product so that when the state sales tax is added, the total will be the price of the competitor.  Best Buy is letting huge purchases walk out the door because in states where sales tax is added, it increases the price dramatically.  This fact is not listed in any of Best Buy's "Price-Match Guarantee" rules.   It's silly.  Why would someone spend almost $200-$300 more when they don't have to with your competitor?

 

Anyways, I look forward to getting my new camera from B&H shortly!

 

Sincerely,

Disappointed Best Buy Customer

Status: Acknowledged

I see other users have pointed out that we do not match competitor’s offers that include free items. It is also correct that we charge sales taxes where applicable, and on BestBuy.com. It is equally true that you are required by law to pay all applicable sales taxes that are not collected by an online retailer; I understand you didn't pay B&H the sales taxes that are due for this purchase, but you would still need to pay the sales taxes for this purchase when you pay your taxes next year.

Comments
by
on ‎09-02-2014 03:27 AM
They won`t match free items with purchases although I have gotten single items added before. What happens if the other store free stuff BB doesn`t carry/stock. Walmart/Target give away free food items & BB doesn`t sell food. The tax issue isn`t there fault either that`s why retailers have been pushing for a level playing field where online retailers must charge tax too. Again, however my mom was able to get a dryer tax free @ BB + pm b/c she let it be known she`d drive 30 minutes to tax free DE & pm at that BB. YMMV on that too.
by
on ‎09-02-2014 07:35 AM

I am shocked you are suggesting that BestBuy does not add sales tax..that tax has to be there point blank. 

 

I am a state employee of Georgia so I have in the past at another job with the state seen how the state tax actually affects the system and let me tell you, you may not believe it but that tax does a lot more than you can imagine. Don't take this the wrong way but you won't get much support  at least from myself on this one.

by
on ‎09-02-2014 09:18 AM

First of all, let's not get off the subject of my post.  My post is not about having Best Buy not charge sales tax.  My post is about their "Price-Match Guarantee" program being exactly that.  Best Buy advertises that they will honor another company's price and they won't be beat.  This is a false statement in states where you must pay state sales tax.  As a customer, do $1,896.95 and $2,077 match to you?  Didn't think so......

 

Even my suggestion about improving the program never mentioned not charging sales tax.  My suggestion is to lower the price of the product so that when the sales tax is added, it matches the competitor's price.  I never said to not charge state sales tax "point blank." 

by
on ‎09-02-2014 09:40 AM

What I am getting at is this,

 

It's like Amazon and their whole "don't have to pay sales tax thing" this was on the news a whiel back. The state needs that sales tax, and any sound retailer ( or reseller such as myself ) are not going to go and lower prices such as that. 

 

B&H is an online seller to my knowledge ( I don't shop there much myself so I can't say that with full confidence )  meaning the law is a tad different for them. 

 

You should also consider that B&H is well known for being a camera seller. BestBuy sells a variety of technology ( as does B&H but both stores have their own specialities.) B&H more than likely buys more stock than BestBuy and hence gets more break on the manufacturer price wholesale.

 

You say it's not about sales tax, but the thing is BestBuy is required to charge sales tax and they aren't going to lose money on a deal just to make you happy. 

 

 

But I will leave this for a connector to sort out...best of luck with your problem.

 

by
on ‎09-02-2014 12:57 PM

Oh for crying out loud.  Again, no one said anything about Best Buy not charging sales tax.  My post is about the Price-Match guarantee that they advertise.  It doesn't work in states where sales tax is applied unless they lower the price of the product.  This needs to be in the fine print.

 

And by the way, Best Buy lost money when they let my $1,896.95 walk out the door... period.

 

And their job as a company is to make their customers happy if they want to have repeat customers at all!  It's no wonder that Best Buy as a company is losing money as a whole.  They let huge purchases walk out their doors.  They allow companies like B&H to stay in business.  Because they did not honor their price match guarantee with one of their approved online retailers (B&H), I came out of their store an unhappy customer and I will no longer purchase anything from them.  So not only did they lose money on the camera purchase I was going to make, they lost money from all future purchases from me as a customer.  That's it that's all.

 

I would love to hear from someone at Best Buy to give some input on their Price-Match Guarantee policy for those who live in states where sales tax is added.  This is something that needs to be in your fine print because it's false advertising.  Sales tax in Washington state is 9.5% which equaled almost $200 more than the price of the camera.  Why would someone pay that when they don't have to at B&H? 

 

 

by Senior Social Media Specialist Senior Social Media Specialist
‎09-02-2014 02:39 PM - edited ‎09-02-2014 02:52 PM
Status changed to: Acknowledged

I see other users have pointed out that we do not match competitor’s offers that include free items. It is also correct that we charge sales taxes where applicable, and on BestBuy.com. It is equally true that you are required by law to pay all applicable sales taxes that are not collected by an online retailer; I understand you didn't pay B&H the sales taxes that are due for this purchase, but you would still need to pay the sales taxes for this purchase when you pay your taxes next year.

by
on ‎09-02-2014 02:54 PM

It is not a Price Match Guarentee. It is a Low Price Guarentee, and here is a link to it http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat297300050000.c?id=pcmcat2...

 

The 4th bullet under "The Details" states:

  • Our Low Price Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.

And that is what your local Best Buy did, they matched the pre-tax price of $1,896.95.  Then you were charged your state's sales tax on that amount.

 

The 5th bullet under "Our Low Price Guarantee does not cover" states:

  • Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, open-box items, clearance items, refurbished/used items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.

The extra items B&H was offering would be considered a bundle offer and/or free items.

 

PS:

Nice camera choice!  I love Nikon, and I have a D7000 myself.

by Valued Expert
on ‎09-10-2014 12:18 PM

That is rediculous.  Sales tax is not a profit by Best Buy.  NO store will match a price including tax. Only the price for the item.   Is B&H giving you free shipping on the item?

 

 

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