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Preferred Store / Location Accuracy

Status: Tell Us More
by vaan285 on ‎08-14-2017 03:29 PM

Everytime I go to I always get a store that is not local as my "preferred store".  It's usually a store way out of my zip code.  If I select a preferred store when I sign in, why isn't it automatically my store when I log in?  Please update your website for Preferred Store to be the default store automatically rather than ALWAYS having to change it.  


Example: Being in North Jersey, I should have the Rockaway NJ Store be my closest store, not Whitehall PA.  When I sign in, Rockaway is my preferred store, but Whitehall PA is defaulted.


Please fix this!  This is pretty annoying to deal with every time you log into the website.



Status: Tell Us More

Is this happening for anyone else? Make sure to vote for an idea if you like it.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-15-2017 05:07 PM
Status changed to: Tell Us More

Is this happening for anyone else? Make sure to vote for an idea if you like it.

by Emerging Expert
on ‎08-19-2017 11:10 AM




I often log in either from work or home and it is always defaulting me to a Best Buy 32 miles away.  Particulary frustraing when I can look out my office window and see the Best Buy across the street

by Pete359
on ‎09-09-2017 04:36 PM

I have the same problem.  I get emails from Best Buy for the weekly ad. When I go to the website the weekly ad is for a location 3 hours away. After I change the location of the weekly ad to my location and click on an item it shows whether it's available in the location 3 hours away not the location I am or the weekly ad is.  While doing this I'm signed in the Best Buy and have a preferred store selected.

It's too bad Best Buy doesn't know how to fix this like every other website.

by ProsephStalin
on ‎09-25-2017 12:53 AM

Every single time. Never fails. The registers in store don't default to their own store in my experience, please fix. 

by Valued Expert
on ‎10-13-2017 10:50 AM

I am seeing this as well when I get the weekly advertisment. The ad says my local store is Citrus Heights, my old area of residence even though I have Union City as my preferred store. This does not bother me but its weird. 

by BLBbb
on ‎06-30-2019 09:30 AM

Same problem!  Problem does not appear to be tied to cookies as it happens with every email received, on every device used, etc.

Have to change it every time!

very annoying!  

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