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Please fix the videogame trade in estimator

Status: Acknowledged
by on ‎02-06-2014 05:06 AM

There`s a few issues with the trade in estimator & trade in values.

1- You don`t get the newly released titles listed fast enough some games are 7-12 hours long with little to no replay value so if a customer buys it on release day they could be ready to trade it in a day or two. It`s important to get the newer titles back on the sales floor ASAP in order to get games sold again.

2- You`re listing titles that haven`t even been released yet with HORRIBLE trade in values like "The Last Guardian" $14 base. You lost alot of trades for Ni No Kuni b/c you NEVER offered a far trade in value for it. And it could not have been a supply issue b/c the TIV was always weak.

http://www.bestbuy.com/site/olspage.jsp?_dyncharset=ISO-8859-1&_dynSessConf=-980026339565704623&id=p...

3- Your trade in values don`t account for "rare" high demand or out of print titles. If you offer a good TIV for these and/or have targeted trade in promos you`ll get alot of attention. You can`t possibly have enough copies of Zero`s Escape Virtue`s Last Reward(PS Vita) that has reduced the TIV to $0.25 cents. GS is SOLD OUT of both new/used & demand is super high for it. Comparing KH DDD you`re missing something BB something really big.

http://www.bestbuy.com/site/olspage.jsp?_dyncharset=ISO-8859-1&_dynSessConf=-980026339565704623&id=p...

http://www.gamestop.com/ps-vita/games/zeros-escape-virtues-last-reward/102838

http://www.bestbuy.com/site/olspage.jsp?_dyncharset=ISO-8859-1&_dynSessConf=5407973135958164599&id=p...

http://www.gamestop.com/browse?nav=16k-3-dream+drop+distance,28zu0

Status: Acknowledged
Thanks for sharing your thoughts on our trade-in program. I am confident we already monitor what we offer for used games, and are consistently working to remain competitive in the marketplace.
Comments
by
on ‎02-06-2014 05:12 AM
Also, you need to re-adjust your TIV`s UP as demand changes. It seems that you lock into a TIV thst will never result into a person trading the game in & then down the line another sequel comes or something that impacts sales/trades. But you`re never a player in either realm since the new games are sold out & you don`t offer a realistic TIV for it. Basically, you need much more balance.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-06-2014 10:12 AM
Status changed to: Acknowledged
Thanks for sharing your thoughts on our trade-in program. I am confident we already monitor what we offer for used games, and are consistently working to remain competitive in the marketplace.
by
on ‎02-18-2014 05:31 PM
The Witch and the Hundred Knights for PS3 doesn`t come out till 3/25 but it`s already listed with a $9 base TIV.

http://www.bestbuytradein.com/bb/funcCheck.cfm?SKU=7852041&UPC=799007833680&itemID=11449&category=Vi...

You`ve been selling Killer is Dead since last August but yet no trade in listing even though BB.com says I can get a BB gc for trade in.

http://www.bestbuy.com/site/killer-is-dead-playstation-3/9373051.p?id=1219014151446&skuId=9373051&st...

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