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Please bring back the video game trade in counters

Status: Acknowledged
by on ‎04-07-2014 02:17 AM
With GCU's sub fee increasing so much & the continued processing errors with the 10% I'd like to see BB return to striving to provide the best they can offer. When the dedicated game reps were there with the trade in counters trades went smoother & faster plus you weren't in the same line as returns/exchanges. The cost issue can be negated by having the areas partly subsidized between advertisements & a "Powered by ___________" partnership. You're already providing some of the best trade in values out here but the entire process of getting thru the trades is less than adequate.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
on ‎10-24-2014 06:49 AM

Just more proof that Best Buy is not in it for the customer.  Us gamers will have to argue our way to getting posted promotions, correct trade in values, GCU applied to orders, etc.


There really comes a time when saving a few bucks is not worth the extra hassle.  I am in a point in my life where I will spend the few extra dollars to get good customer service elsewhere. 


This blows my mind and it is really a shame.  Gone are the days where Best Buy employees can actually help you with gaming questions/problems.  It's not like this is a small section with a little shelf.  The video game section at Best Buy is pretty big. 

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